Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9 out of 5
3.9
(2,015 Reviews)
Open Ratings Snapshot
Rating breakdown 2,015 reviews
5 Stars
1,033
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
259
50%of customers recommend this product. 
(
330 out of 661
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
They're not comfortable.
on March 31, 2025
Posted by: Cledo
Verified Purchase:Yes
It doesn't hold up well in the ear and it comes out.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 1, 2025
We appreciate your honest feedback regarding the Galaxy Buds3, Cledo. We always look forward to hearing from our customers. The Galaxy Buds3 feature a brand-new design and fit, crafted for ultimate comfort no matter where your day takes you. The buds are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We hope that these tips help enhance your overall experience with the buds. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Would Not Buy Again
on March 31, 2025
Posted by: April
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
I wish I wouldn't have traded in my Galaxy Buds 2 for these. They're very uncomfortable to wear and fall out easily. The sound is good when they're working properly. I've had to disconnect and reconnect them several times because they'll start sounding statically at random times. I love Samsung products, but unfortunately, I would not recommend these ear buds.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 1, 2025
Thank you for sharing your feedback on the Galaxy Buds3, April. In regard to the fit, adjusting the earbuds for a secure fit is crucial. Rotate the earbuds left or right until they fit comfortably, ensuring the touch-sensitive sensor makes contact with your ear for optimal functionality. If the earbuds feel loose, repositioning them may help achieve a better fit. If you experience static noise while using the earbuds, you can try restarting them to refresh their functionality. Place the earbuds in the charging case, close the lid, and wait for 7 seconds. Then, open the lid and reconnect the earbuds to your device. Cleaning the earbuds, especially the touch-sensitive sensor and speaker area, can also help improve audio performance and reduce static. If the sound persists, reconnecting the earbuds through the Galaxy Wearable app can provide additional customization options for optimal sound quality. Your feedback is valuable, and we appreciate you sharing this with us! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung needs to improve
on April 1, 2025
Posted by: Anonymous
from Raleigh NC
Expertise:Intermediate
Verified Purchase:Yes
They fall out of your ears, also go in and out and hearing is low
Response from Samsung USBy R&R Team, April 2, 2025
It's great to hear from you, Shaaheem. Thank you for sharing your feedback on the Galaxy Buds3. Since these earbuds have an open-type design, achieving a secure fit is essential for optimal performance. Adjusting the earbuds by gently rotating them left or right can help them sit more comfortably and securely in your ears. Additionally, ensuring the touch-sensitive sensor makes proper contact with your ear can improve functionality. If the sound quality seems low, consider adjusting the volume through your connected device or using the Galaxy Wearable app to customize the sound settings. Your input is valuable as we continue to make improvements. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad fit, no solutions
on April 6, 2025
Posted by: Gabriel
from Michigan, usa
Expertise:Intermediate
Verified Purchase:Yes
These do not stay in my ear at all. I was willing to find accessories that could help keep them in/on my ear but couldn't find anything. The gestures become a neusance when the bud needs to be touched/adjusted constantly. I don't know how I could've tried them before I bought either, going to a store to find a floor model sounds unsanitary?
No, I would not recommend this to a friend.
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 7, 2025
Thank you for your feedback about the Galaxy Buds3, Gabriel. We understand that a proper fit is crucial for comfort and sound quality, and the Galaxy Buds3 are designed with this consideration in mind. To achieve the best fit, try adjusting the position of the earbuds in your ears and experimenting with different angles to ensure they stay secure. The Galaxy Buds3 are open-type earbuds rather than canal-type, so they do not include earbud tips. To get started, simply place the earbuds in your ears and look for the directional marks at the bottom of each earbud, labeled "L" for left and "R" for right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can fine-tune the fit by rotating the buds forwards and backwards until they feel comfortable. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste moneg on Buds 3
on April 10, 2025
Posted by: Anonymous
from NY
Expertise:Expert
Verified Purchase:Yes
The Buds 3 is a very very Poor design and poor fit.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your feedback about the Galaxy Buds3. We’re sorry to hear that you found the design and fit unsatisfactory. The Galaxy Buds3 are designed as open-type earbuds, which means they don’t have ear tips like canal-type earbuds. To ensure the best fit, it’s important to wear them correctly. Check the bottom of the earbuds for the directional marks "L" and "R." Insert the "R" earbud into your right ear with the "R" facing you, and the "L" earbud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the earbuds by rotating them forwards or backwards until they feel secure and comfortable. We understand that fit can vary depending on individual ear shapes, and we appreciate you taking the time to share your thoughts. Your feedback is valuable and helps us improve. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy bud 3 sliver
on April 12, 2025
Posted by: Cindy
Verified Purchase:Yes
Sound quality is fantastic but it a bit too big to fit in my ears. Other then that it great.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Avid Samsung earbuds user
on April 18, 2025
Posted by: Rainey
Expertise:Expert
Verified Purchase:Yes
They’re okay but doesn’t fit snug. Cannot be compared to the lives.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
2 out of 5
2
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 21, 2025
We appreciate you taking the time to share your feedback on the Buds3, Rainey. We always look forward to hearing from our customers. We love to see that you are an avid Galaxy Buds user. If your Buds are not staying in your ears, please note that the Galaxy Buds3 are designed as open-type earbuds rather than canal-type ones, so they do not have silicone tips. To use them, simply place the earbuds in your ears and check the bottom for directional marks; you will see an "L" for the left bud and an "R" for the right bud. Insert the right (R) bud into your right ear with the "R" facing you, and the left (L) bud into your left ear with the "L" facing you. Slightly angle the bud so that the microphone at the bottom points towards your mouth rather than straight down. You can adjust the fit by rotating the buds forwards or backwards until they feel comfortable. We hope that these steps help enhance your experience with the Buds3. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Always falling out of my ears
on April 20, 2025
Posted by: Kilodan216
I bought these a month and a half ago and im not impressed with the earbud 3 the earbud 2's is so much better.
Response from Samsung USBy R&R Team, April 21, 2025
Hey Kilodan! We appreciate you taking the time to share your honest review about the Galaxy Buds3. We hate to see that you haven't had the best experience so far with your buds. If you are having trouble keeping your buds from falling The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. To get the best fit, start by checking the bottom of each earbud for directional marks, where you'll find an "L" for the left earbud and an "R" for the right earbud. Insert the "R" bud into your right ear with the "R" facing you, and similarly, insert the "L" bud into your left ear with the "L" facing you. Make sure to angle the earbud slightly so that the microphone on the bottom points toward your mouth. You can adjust the fit by rotating the earbuds forwards and backwards until they feel comfortable. We hope these tips enhance your experience! If you have any further concerns or quesitons, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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