Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Love my Earbuds
on January 2, 2025
Posted by: Chrissy
from Jamaica
Expertise:Expert
Verified Purchase:Yes
I love it . Very loud and noise cancelling is on point .
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good sound, horrible fit
on January 2, 2025
Posted by: FabianM1
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Good audio but constantly fell out and were a pain to keep in my ears. Whether talking or moving in the slightest they would loosen to the point of falling. Bending over for any reason they instantly fell out. Maybe they work for some people but I decided they were getting returned the same day I received them. Would not recommend wasting your time.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 3, 2025
Hey Fabian! Thank you for sharing your experience with the Galaxy Buds3. The Buds3 provides audio that is tailored to fit you perfectly. You can enjoy remarkable audio quality no matter how the Buds are positioned in your ears. The Adaptive Equalizer, powered by Galaxy AI, adjusts the sound based on how you wear your Buds, allowing you to experience immersive audio while on the go. We hate to see that you had trouble keeping them in your ears. The Galaxy Buds3 are designed as open-type buds rather than canal types, which means they do not have earbud tips. To get started, place them in your ears. Make sure to check the bottom of the earbuds for directional marks; you'll see an "L" and an "R." Insert the R bud into your right ear with the “R” facing you, and the L bud into your left ear with the “L” facing you. For the best fit, angle the blade slightly so that the microphone on the bottom is pointing toward your mouth rather than straight down. You can also adjust the buds by rotating them forward and backward until the fit feels right. We appreciate your feedback and hope you'll give them another try for the best experience! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
my husband didn't care for them
on January 2, 2025
Posted by: Mayleen
from Frostproof, fl
Expertise:Intermediate
Verified Purchase:Yes
my husband said if he bends down for anything they fall out, so I ended up giving him my buds and took his.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your experience with the Galaxy Buds3, Mayleen! We are excited to hear your thoughts. The Galaxy Buds3 provides an immersive sound experience with adaptive sound technology for crystal-clear music and calls. We hate to see that your husband could not find the right fit. To achieve the perfect fit, place the open type earbuds in your ears, as there are no ear tips to worry about. Check the bottom of each earbud for directional marks. The right R bud should be placed in your right ear with the R facing you, and the left L bud should be placed in your left ear with the L facing you. Angle the earbuds slightly so that the microphones on the bottom point towards your mouth, and feel free to adjust the earbuds by rotating them forwards and backwards until they feel comfortable. We'd love to hear more from you if you have any further feedback or questions! Please do not hesitate to reach out to us at Samsung Support if needed. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I dont like them they hurt my ears waisted my mone
on January 2, 2025
Posted by: Tabitha clark
from Arkansas
Expertise:Expert
Verified Purchase:Yes
I reaaly expected more they hurt my ears badly wasted my money
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your experience with the Galaxy Buds3, Tabitha! We're sorry to hear that they didn't meet your expectations. The Galaxy Buds3 is designed to provide a superior listening experience. They feature an Adaptive Equalizer and are equipped with a new 11mm speaker and a 1.5x amp-enhanced diaphragm, which enhance the sound quality from dull to dynamic, delivering rich, high-quality audio. Since these are open-type earbuds rather than in-ear canal types, these buds do not have earbud tips. To get started, simply place them in your ears: check the bottom of the earbuds for directional marks, where you'll see an "L" and an "R." Insert the "R" bud into your right ear with the "R" facing you and the "L" bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone on the bottom points towards your mouth rather than straight down, and adjust the fit by rotating the buds forwards and backwards until they feel comfortable. We encourage you to explore their full potential, as they are crafted to provide comfort and clear sound. If you have any other feedback, please feel free to let us know at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Would recommend 👌
on January 1, 2025
Posted by: Caitlin
from Raleigh, NC
Expertise:Intermediate
Verified Purchase:Yes
Almost took an extra star away just because I don't do surveys or reviews, but I get an email to do it literally every time I use my buds. But I took a star away because they're a little uncomfortable.. other than that, I love them. Next time I'll go with the pros with you the rubber pieces. Lol.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3, Caitlin. We understand that finding the right fit is key to enjoying your buds to the fullest. To help you get started, we suggest placing the buds in your ears and checking the bottom for the directional marks. You’ll notice an ‘L’ for the left bud and an ‘R’ for the right. Make sure the R bud goes into your right ear with the ‘R’ facing you and the L bud goes into your left ear with the ‘L’ facing you. For the best fit, angle the microphone on the bottom towards your mouth instead of straight down. You can also adjust the buds by rotating them slightly until they feel just right. We’re here to ensure you have the best listening experience with your Buds3. If you have any more questions or need tips, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Design
on January 1, 2025
Posted by: Biggon D
from LA
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Buds 3 are okay. The bud is too round and hurts your ears. They should be designed with a slimmer bud to provide comfort to the ears. The noise canceling only works with both buds in each ear even though you have it set to be activated for one bud at a time too. Other than these two problems, they are good!
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your feedback on the Galaxy Buds 3, Biggon. We appreciate your insights, as they help us enhance our products. At Samsung, we design our audio devices with both comfort and performance in mind. The Galaxy Buds 3 features a brand-new design that fits snugly in your ears, providing a superior listening experience. With fresh finishes and a new clear charging case, they stand out in a sea of sameness. We understand that comfort is subjective, and we continually strive to improve our designs based on user experiences. Regarding noise-canceling functionality, the Galaxy Buds 3 are equipped with advanced Active Noise Cancellation technology, which is designed to offer an immersive sound experience when using both buds. Your input will be considered as we continue to innovate and improve our products. We hope you enjoy using your Galaxy Buds 3. If you have any further questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy this kind
on December 30, 2024
Posted by: Vals
from Utah
Expertise:Expert
Don't stay in my ears, already buying a different kind of ear bud.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for sharing your honest feedback on the Galaxy Buds3, Vals. Your feedback is crucial as we continue to make improvements. The Buds3 features an open-type design with a 1-way speaker and single amp, providing a compact yet robust audio solution. With a battery capacity of 43mAh, they are designed to offer decent usage time. They also boast an impressive water resistance rating of IP57, making them suitable for various environments. You can enjoy sound accessibility options like Active Noise Canceling and 360 audio, which significantly enhance your listening experience. Additionally, real-time AI features such as a translation interpreter and quick voice memos add to their functionality. For ease of use, the blade controls support various motions, including touching, swiping, and pinching, allowing for a seamless interaction with the device. We understand you might be having some difficulty achieving the right fit with your buds. It's important to note that the Galaxy Buds3 are open-type earbuds, meaning they do not have ear tips. To get started, check the bottom of the earbuds for directional markings: "L" for left and "R" for right. Insert the right bud into your right ear with the "R" facing you, then insert the left bud into your left ear with the "L" facing you. Slightly angle the blade so that the microphone on the bottom points toward your mouth, rather than straight down, and adjust the buds by rotating them forward and backward until they fit comfortably. Feel free to reach out to us at Samsun Support if you have any further questions or concerns! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than the Buds Live
on December 30, 2024
Posted by: Shell
from CLE, OH
Verified Purchase:Yes
So far so good. They sometimes feel loose in my ears but more importantly don't hurt my ears after long use like the Buds Live did.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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