Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Posted by: Robby
from Michigan
Expertise:Expert
Verified Purchase:Yes
Love the Samsung ecosystem and these are great alternative to Airpods. Sound and phone call quality is fantastic. However, they do not fit as secure in my ears as Airpods3 due to their slightly larger size and angular shape.
Overall great performance.
Overall great performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 7, 2025
Hey Robby! Thank you for taking the time to share your feedback on the Galaxy Buds3. We’re thrilled to hear that you enjoy the Samsung ecosystem and find the Galaxy Buds3 to be a great alternative to your other device. The Galaxy Buds3 pairs easily with almost any Android phone. To access advanced sound settings and enhance your listening experience, be sure to download the Galaxy Wearable app and enjoy your music wherever it takes you! We understand that a great fit is essential for a good experience with your earbuds. The Galaxy Buds 3 are open-type earbuds rather than canal-type, so they do not have earbud tips. To get started, simply place them in your ears. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right. Insert the R bud into your right ear with the "R" facing you, and insert the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can also adjust the earbuds by rotating them forward and backward until the fit feels right. We hope that these tips help you get a better fit. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Las vegas
Expertise:Intermediate
Verified Purchase:Yes
Perfect dynamic comfort. I like this buds the sound is incredible
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Cool device. Nice design.comfortable.great sound
on January 4, 2025
Posted by: Sudhir
Expertise:Intermediate
Verified Purchase:Yes
Cool device. Nice design.comfortable.great sound and great features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Patti
Verified Purchase:Yes
Sound is great. I'm having a hard time with the push method on the earbuds and their too loose. I have already dropped one in water and the fit is too loose.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Buds3, Patti. We're glad to hear that you love the sound quality! However, we see your concerns regarding the fit and the pinch controls. Since the Galaxy Buds3 are open-style earbuds without adjustable tips, they might feel loose for some users. To improve comfort and stability, we suggest trying different ear positions. Start by checking the bottom of the earbuds for directional markings: an "L" for the left bud and an "R" for the right bud. Insert the right bud into your right ear with the "R" facing you, and do the same for the left bud. Make sure the microphone is angled toward your mouth, and feel free to adjust the position by rotating the buds until they fit comfortably. Regarding the pinch method, we recommend ensuring that the earbuds are securely placed in your ears to avoid any difficulty while operating the touch controls. You might find that adjusting the angle can make a difference. We hate to hear about your experience with water damage as well! While the Galaxy Buds3 are designed to be water-resistant, it’s always best to keep them dry. If they have been exposed to water, we advise letting them dry completely in a well-ventilated area before using them again. Your satisfaction is important to us, and we’re here to help ensure you have the best experience possible. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: John
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
The sound and mike pickup are good but the buds feel loose in my ears. Especially when I lean forward. So I'm constantly having to adjust them.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, John. We're thrilled to see that you enjoy the excellent sound quality and microphone performance! The open-style design offers a unique listening experience, and we appreciate your feedback about the fit. Since you mentioned the earbuds feel a bit loose, especially when leaning forward, we suggest a couple of tips to improve comfort. First, adjust how you position the Buds3 in your ears, as a slight change can often result in a more secure fit. Second, make sure the earbuds are seated comfortably before engaging in any activities, as this can help maintain stability during movement. You can check out the link attached for detailed tips on how to get the best fit. Your feedback is valuable to us, and we are committed to enhancing your experience with the Galaxy Buds3. If you have any questions or need further assistance, please don't hesitate to reach out to us at Samsung Support. Thank you again for your review, and we hope these suggestions enhance your overall enjoyment! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Nette
Expertise:Intermediate
Verified Purchase:Yes
So far they're meeting my expectations as I know they would. My only complaint is the fit or maybe it's my ears. I have the smallest rubber pieces on them and they still fall out my ears
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: SamsungUser
Verified Purchase:Yes
Noise canceling isn't great and since there is no rubber and just plastic they don't stay in my ear very well. I do like the way they look.
I would recommend this to a friend!
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your feedback on the Galaxy Buds3! We truly appreciate your insights as they help us improve our products. We understand that you experienced some challenges with noise cancellation and comfort. The Galaxy Buds3 are designed with an open-type structure to provide a more natural listening experience. To enhance the noise-canceling experience, we recommend ensuring that your earbuds are securely positioned in your ears for optimal sound quality. You might also want to explore the different sound settings using the Galaxy Wearable app to find a balance that suits your environment. Regarding comfort, we recognize that open-style buds might not fit everyone the same way. Trying different angles and positions while wearing them could improve your experience—everyone's ear shape is unique, and a slight adjustment can make a difference. Check out the link attached for detailed instructions on how to get the right fit for your Buds3. We're glad to hear you like their appearance! If you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Worse buds I've ever owned
on January 2, 2025
Posted by: Totallydig
I like a lot of bass and these do not sit deep enough in the ear to get that deep base sound. To get that I'd have to hold them tight to my ears they were a gift so I can't return them. I like tips they can sit deep enough in the ears to get that deep bass.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Buds3! We understand that deep bass is crucial for an immersive listening experience for many users. The Galaxy Buds3 is designed with an enhanced sound profile that features AKG-tuned speakers and improved bass response. They also come with a variety of ear tips to help you find the perfect fit for optimal sound quality. We recommend exploring the equalizer to tailor your sound preferences. You can choose from several different equalizer settings to enjoy music with a unique sound. To access the equalizer, open the Galaxy Wearable app on your mobile device, tap on "Sound quality and effects," then go to "Equalizer," and select your preferred option. If you wish to customize it further, select "Custom" to adjust the equalizer according to your preferences. We appreciate your feedback, and we encourage you to try these tips to see if they enhance your listening experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US