Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
The best
on January 10, 2025
Posted by: Inter
from Philadelphia
Expertise:Intermediate
Very good quality product. Sounds great. Highly recommend
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They pop out of the ear really easy
on January 10, 2025
Posted by: Alia
from Denver Colorado
Expertise:Intermediate
The sound is decent. I don't like that they made them all plastic and rather large and didn't include any rubber ear tips to help them stay in the ear. My ears are on the smaller side as an adult and it's hard to comfortably seat these in my ears and have them stay. They pop out at least a few times a day (I use my earbuds all day at work.) The only options you can find to help are after market rubber ear hooks and they have to be removed before you can put them in the charging case. I'm afraid I'm going to lose an earbud with how easy they come out of my ear.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, Alia! We truly value your feedback, which helps us refine our products and enhance the user experience. The Buds3 features stunning speakers equipped with a new 11mm speaker and a 1.5x amp-enhanced diaphragm, which elevate your sound from dull to dynamic. The Galaxy Buds3 are designed as open-type earbuds, providing a natural listening experience that keeps you connected to your surroundings. While they don’t have rubber ear tips, this lightweight design is engineered to sit comfortably in your ears for long periods. We understand that fit preferences can vary significantly from person to person. The Galaxy Buds3 has been developed to provide a secure fit for most users, but we encourage you to experiment with slight adjustments to achieve the best position for your ears. Many users have found that with a little trial, they can enjoy both comfort and stability throughout the day. Check out the link attached for additional tips on how to get the best fit with your Buds3. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't do it!!
on January 10, 2025
Posted by: PsstBudBuyer
Expertise:Expert
I bought these to replace my Buds2. Big mistake. They do not fit. There is sound degredation and they pop out. The design is horrible for human ears. I do not recommend this product.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for taking the time to share your thoughts on the Galaxy Buds3. We hate to see you haven't had the experience you expected. The Galaxy Buds3 features a unique, tipless design crafted for lightweight comfort. If you’re noticing discomfort or changes in sound quality, we recommend checking Samsung’s guide on earbud positioning in the link attached to ensure they’re being worn correctly. Proper positioning can significantly enhance both comfort and audio performance. Additionally, you can adjust the sound settings in the Galaxy Wearable app to personalize the audio to your preferences. If you need further support, be sure to reach out to us at Samsung Support. We value your feedback and are here to help you get the most out of your Samsung products. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Los Mejores Audífonos
on January 9, 2025
Posted by: Anonymous
from Seattle washington
Expertise:Intermediate
Verified Purchase:Yes
Los mejores en cancelación de ruido y sonido además tienen buena construcción..
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but not great
on January 8, 2025
Posted by: Peyton
from Fleming island, FL
Expertise:Intermediate
Verified Purchase:Yes
They don't stay in the ears very well. Even the lightest jostling from walking around makes them pop right out. This also prevents me from using the touch controls which is a shame as the voice controls don't always pick up the southern accent
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your experience with the Galaxy Buds3, Peyton! We understand how frustrating it can be when earbuds don’t stay in place. The Galaxy Buds3 are designed as open-type buds rather than traditional canal-type ones, which means they don’t have earbud tips. To ensure a comfortable fit, please check the directional marks on the bottom of the earbuds; you’ll see an "L" for left and an "R" for right. When inserting the right bud, make sure the “R” is facing you, and do the same for the left bud. You can also angle the earbuds slightly so that the microphone points toward your mouth instead of straight down. Adjusting the buds by rotating them forward and backward until they feel right can significantly affect comfort and usability. Regarding the touch controls and voice recognition, regional accents may occasionally pose challenges. Be sure to keep your buds and phone up to date with the latest software updates. Your feedback is valuable and helps us continuously improve our technology to better accommodate all users. If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. We are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Downgrade
on January 7, 2025
Posted by: Dissapointed
These are worse than the gen 1 version in EVERY way. They're uncomftorable, the touch controls are difficult to use, they frequently dont charge when returned to the case, and worse of all one of them has stopped working after less than a month!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 8, 2025
We appreciate you taking the time to share your experience with the Galaxy Buds3. We appreciate your feedback and would like to address your concerns. First, it's important to note that the Galaxy Buds3 are designed as open-type buds rather than canal-type. This means they do not have ear tips. To ensure a comfortable fit, please check the bottom of the earbuds for directional marks indicating “L” for left and “R” for right. Insert the right (R) bud into your right ear with the "R" facing you, and do the same for the left (L) bud in your left ear. Angle the bud slightly so the microphone on the bottom points towards your mouth. Adjust by rotating it forwards and backwards until it feels comfortable. For the touch controls, using a light tap can make a difference because pressing too hard may complicate their usage. If you are experiencing charging difficulties, ensure that the earbuds are seated correctly in the case. They should snap into place easily. Cleaning the charging contacts can also help ensure a good connection. Lastly, regarding the bud that has stopped working, Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. We encourage you to reach out to us at Samsung Support for troubleshooting or warranty options available to you. Thank you again for your insights. We are committed to enhancing your experience with the Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
These fall out easily. Bring back the Buds Live.
on January 6, 2025
Posted by: Kaye
from New York
Expertise:Intermediate
Very very poor fit
They constantly fall out of my ears
Would rate zero if possible
Samsung has tried to copy the market and failed epically
There is no improvement in sound quality over my galaxy buds live either
Codecs etc don't matter if the buds keep falling out of your ears
I have a pair of Galaxy Buds Live that has no such issues and sounds great.
Other companies are making better open earbuds now
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Kaye. We appreciate your insights and are here to help enhance your experience. The Buds3 offers crystal-clear sound. Whether you’re making phone calls or listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit / 96 kHz. The Galaxy Buds3 are open-type buds, meaning they don't have earbud tips for a snug fit. To use them, simply place the earbuds in your ears, ensuring you check the bottom for directional marks indicating L (left) and R (right). Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone points toward your mouth, and you can adjust the fit by rotating the buds until they feel comfortable. The Buds3 also features adaptive sound technology that automatically adjusts the volume based on your environment. We encourage you to explore the Galaxy Wearable app for customizable sound settings to enhance your listening experience. If you need further assistance, don’t hesitate to reach out to us at Samsung Support, who can provide personalized tips to help you get the most out of your Galaxy Buds3. Thank you for being a valued member of our community. We’re here to assist you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Frequent Call Quality Issues and Connectivity Prob
on January 6, 2025
Posted by: Shik
Expertise:Expert
The call quality is poor with these earbuds. The voice on the other end sounds highly distorted during calls, and often, the other person cannot hear you at all.
Sometimes, you even need to disconnect, place the earbuds back in the case, and reconnect them to get them to work properly during a call.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your experience with the Galaxy Buds3, Shik. We strive to provide the best audio experience, and we understand that you are facing challenges with call quality. The Galaxy Buds3 are designed with advanced noise cancellation and clear voice technology to ensure crisp, clear calls. If you are experiencing distortion, we recommend checking that both earbuds are properly paired and fully charged. Try unpairing and then reconnecting the earbuds through your Bluetooth settings. Additionally, make sure they have the latest firmware by using the Galaxy Wearable app. If challenges continue, resetting the earbuds may help. To do this, simply place them in the charging case and press and hold the touchpads for about seven seconds. Also, ensure that no environmental factors, such as interference from other devices, are affecting the connection. We appreciate your feedback and want you to have the best experience possible with your Galaxy Buds3. If these steps don’t resolve the matter, please reach out to us at Samsung Support for further assistance. We’re here to help! -Kelvin
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Written by a customer while visiting Samsung US
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