Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
4 out of 5
4
It's painful for my ears. But other things are awe
on January 29, 2025
Posted by: Molla
from Tustin ca united state
Verified Purchase:Yes
It's painful for my ears. But other things are awesome.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Molla! The immersive audio experience they provide is truly remarkable and delivers crisp highs and deep lows that make every song come alive. With the Adaptive Equalizer, the sound adjusts automatically based on your environment to ensure you enjoy the best audio quality whether in a quiet space or a lively setting. The Live Translate feature enhances communication by breaking language barriers and making conversations flow effortlessly. We noted your concerns regarding the fit of your buds. The all-new design focuses on comfort and ease of use because these open-type buds require no ear tips and fit naturally in your ears. Simply follow the directional markings for a perfect fit and you are good to go. It's fantastic to see how these features enhance your listening experience and we hope you continue to enjoy everything the Galaxy Buds3 have to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Easy to fall out
on January 28, 2025
Posted by: Shen
Verified Purchase:Yes
They are too easy to fall from my ear, not even tight enough for walking
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3, Shen! It’s great to hear your thoughts on their fit. The design of the Galaxy Buds3 focuses on an open-type experience, which means they don’t come with ear tips like canal-type earbuds. This design helps provide a more natural sound and awareness of your surroundings. To ensure the best fit, it's important to properly position the earbuds. You can start by checking for the directional marks at the bottom of the earbuds: the L for left and R for right. When you insert them, make sure the R bud is facing you as you place it in your right ear, and do the same with the L bud for your left ear. Adjusting them by slightly rotating the buds can help achieve a more comfortable fit. Angling the microphone towards your mouth might also enhance your experience. I hope these tips are helpful for you as you enjoy the features of your Galaxy Buds3! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound
on January 28, 2025
Posted by: Cplcuellar
from Texas
Expertise:Expert
Verified Purchase:Yes
Great sound love the noise cancelation recommend this product.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your thoughtful review, Cplcuellar! We’re thrilled to see that you love the sound quality of the Galaxy Buds3. With the new 11mm speaker and 1.5x amp-enhanced diaphragm, they truly deliver a stunning audio experience that can turn any listening moment into something dynamic. We're also glad you’re enjoying the noise cancellation feature. It's designed to create an immersive environment so you can fully appreciate your favorite music or podcasts without distractions. Your recommendation means a lot to us, and we hope you continue to enjoy the impressive sound quality and features of the Galaxy Buds3! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as good as other models
on January 26, 2025
Posted by: Jskel1
Expertise:Intermediate
Verified Purchase:Yes
Dont fit firmly in the ear. They feel like they willl fall out. Went with other models. Samsung did return just fine.
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Jskel1! We always appreciate your feedback. The Buds3 features stunning speakers equipped with a new 11mm speaker and a 1.5x amp-enhanced diaphragm, elevating your sound from dull to dynamic. The Galaxy Buds3 are designed as open-type buds for a more comfortable listening experience, which does mean they don’t come with earbud tips like traditional canal-type earbuds. To help you get the best fit, simply place them in your ears as indicated by the directional marks—look for the “R” for the right ear and “L” for the left. To ensure they sit comfortably and securely, try angling the buds slightly so the microphone points towards your mouth, and adjust them by rotating them forward or backward until you find the fit that feels right for you. We hope this guidance enhances your experience with the Galaxy Buds3 if you choose to give them another go! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed, sad and feel used
on January 26, 2025
Posted by: David V
from Texas
Expertise:Expert
Verified Purchase:Yes
Very very disappointed I have always bought samsung products , these buds fall off all the time, can't even play a sport or walk, or move without it not coming off my ear. I have never been so upset in buying and feeling like I wasted my money in something useless. Feels like I been robbed. I feel like not even shopping for samsung products. Very unsatisfied
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, David. We truly value your loyalty to Samsung products and noted your concerns. The Galaxy Buds3 are designed as open-type earbuds, which means they don’t come with ear tips that insert deeply into the ear canal. For the best fit, we recommend starting by checking the directional marks on the bottom of the earbuds—an "L" for the left and an "R" for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. It can help to angle the earbuds slightly so that the microphone on the bottom points towards your mouth. Additionally, you might find that rotating the buds forward and backward can create a more secure and comfortable fit. We want you to fully enjoy your Galaxy Buds3 experience, whether you’re exercising, walking, or on the move. If you have any further questions or need assistance, please do not hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality
on January 22, 2025
Posted by: Lady T
I bought this on 11/18/24. I ordered them from the Samsung website and I had them sent to Best Buy. Where I purchased from. They don't stay connected to my phone and has horrible volume.
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3, Lady T! We appreciate your feedback and would like to provide some helpful tips. We see that you reached out concerning your buds not staying connected. First, ensure that you're wearing your earbuds correctly for optimal performance. It's also important to keep the earbuds within a 30-foot range of your device while avoiding obstructions like walls or electrical equipment that could interfere with the connection. Additionally, checking for any available software updates through the Galaxy Wearable app on your phone, tablet, PC, or TV can enhance functionality. Make sure your earbuds have sufficient battery by verifying the levels in the Galaxy Wearable app or by placing them back in the case for a moment. Check out the link attached for options to help troubleshoot the low volume you are experiencing. If these steps don’t fully address your concerns, please reach out to us at Samsung Support so that we can offer further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Favorite Ear Buds
on January 21, 2025
Posted by: BWat
Expertise:Intermediate
I've had about 5 pairs of Samsung earbuds over the years. These are by far my favorite.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your experience with the Galaxy Buds3. We're thrilled to see that you consider them your favorite among the Samsung earbuds so far. The Galaxy Buds3 were designed with ultimate comfort and exceptional sound quality in mind, so it’s great to know they stand out for you. Whether it's the immersive audio experience or the seamless compatibility with your devices, we hope you continue to enjoy every moment with them. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great ear buds better than before.
on January 21, 2025
Posted by: Roberto Jr
from Sugar Hill GA
Expertise:Intermediate
Verified Purchase:Yes
I prefer this one than others I bought before for your samsung cellphone more sound and fits better than previous ones .
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3! It's great to see that you find them to provide superior sound quality and a better fit compared to your previous earbuds. The Galaxy Buds3 are designed for immersive sound with our advanced 2-way speaker system, delivering rich audio that truly enhances your listening experience. Plus, the ergonomic design ensures a secure and comfortable fit, so you can enjoy your music for longer without discomfort. If you have any concerns or questions, please do not hesitate to reach out to us at Samsung Support. We truly appreciate your feedback and are here to help you make the most of your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
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