Thank you for sharing your thoughts about the Galaxy Buds3, Cami! We’re glad to see you loved the Buds 2 and appreciate your feedback on the new design. We understand that having a secure fit is important for an enjoyable listening experience. The Galaxy Buds3 are open-type earbuds, which means they do not have tips like canal-type earbuds. To get started, simply check the bottom of the earbuds for directional markings; you will see an "L" for the left ear and an "R" for the right ear. Insert the right bud (R) into your right ear with the "R" facing you, and do the same with the left bud (L) for your left ear. Angle the bud slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can also adjust the fit by rotating the buds forwards and backwards until they feel comfortable. Regarding color options, while the Buds3 may not be available in purple, we constantly look for ways to expand our color range to cater to our users' preferences. We appreciate your input on this! As for the design, the Buds3 features a unique stem design that enhances active noise cancellation and overall sound quality, providing you with an immersive audio experience. This design choice was made to ensure that our products deliver exceptional performance. If you have any other questions or need further assistance, feel free to reach out to us at Samsung Support. We're here to help you get the most out of your Galaxy Buds3! -Kelvin
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Hi GMG917. Thank you for sharing your thoughts on the Galaxy Buds3! We appreciate your feedback and value your experience. Regarding your concern about the sound quality during calls, the Galaxy Buds3 features advanced noise-cancellation technology that helps filter out background noise, ensuring your voice is heard clearly. If you find that background noise is still coming through, we'll want to ensure you have the latest software updates. You can check this in the Galaxy Wearable app by navigating to “About earbuds” and selecting “Update earbuds software.” We understand that comfort and fit are essential when it comes to earbuds, especially with the open-type design of the Buds3. This design makes them lightweight and helps maintain a comfortable fit over long periods of use. If you're having trouble with them feeling secure, try adjusting how they're seated in your ears. Sometimes, repositioning them can enhance both comfort and performance. Regarding your concern about the sound during long conversations, it’s always good to ensure that the earbuds are fully charged and that only a Bluetooth device is connected while on a call. This can help maintain the best performance. If you need any more assistance with features like ambient sound or call quality, the Galaxy Wearable app can provide detailed guidance on optimizing your experience. Lastly, if you're concerned about them feeling loose, consider checkin' out the “Find My Earbuds” feature in the app. It helps you locate them easily and ensures that you're not missing out on your music or important calls. We hope this information helps enhance your experience with the Galaxy Buds3. Thank you for being a part of the Samsung community! -Kelvin
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