Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,018 Reviews)
Open Ratings Snapshot
Rating breakdown 2,018 reviews
5 Stars
1,034
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
261
50%of customers recommend this product. 
(
331 out of 662
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Terrible product
on July 30, 2025
Posted by: Jamie
from Alabama
Expertise:Expert
These are ear buds continually fall out with minimal talking or movements. If you do any outside activities with moderate movements or the slightest perspiration they will fall out. Ive tried every way possible to fit and watched numerous videos. Your best bet is to not buy. As well as you can't even trade in for the pro version. I honestly cannot see where these earbuds are viable in any situation.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 30, 2025
Thank you for sharing your experience with the Galaxy Buds3, Jaime. We understand how frustrating it can be if your buds are falling out. The Galaxy Buds3 feature an open-type design, which is quite different from traditional canal-type earbuds. This means they don’t have ear tips, making them easier to place in your ears. To achieve the best fit, we recommend checking the bottom of the earbuds for the directional marks that indicate the left (L) and right (R) buds. When inserting them, try angling the bud slightly so that the microphone faces toward your mouth. Additionally, you can adjust the angle by rotating the buds until they feel comfortable. It may take a bit of experimentation, but many of our users find that a small adjustment can make a significant difference. We truly hope this helps, and we want to ensure that you find the right fit! Your feedback is valuable to us, and if you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No good fit
on July 30, 2025
Posted by: Samofgi
from NE
Expertise:Intermediate
Verified Purchase:Yes
Not easy to have a good fit like previous buds, keep falling from my ears. Will keep trying!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 30, 2025
Thanks for sharing your candid experience with the Galaxy Buds3, Samofgi. Our goal is to ensure you have the best experience possible with a comfortable fit throughout your day. The new open-type design is intentional to provide that comfort without the need for tips, making them easy to wear. Just a quick reminder when you're putting them on to watch for the directional markings—'L' for left and 'R' for right. When you place them into your ears, angle them slightly, so the microphone points toward you for optimal sound quality. It's all about finding that perfect angle and rotation to achieve the best fit. We want you to enjoy everything the Buds3 has to offer! If you have any more feedback or questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great fit!
on July 31, 2025
Posted by: Amin L
from Arkansas
Expertise:Expert
Verified Purchase:Yes
Great headsets! Very comfortable. Fits nicely. Sounds great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on July 31, 2025
Posted by: Mar1971
[This review was collected as part of a promotion.] These are some great ear buds that will to me take you to another place with the bass and sounds to listen to your favorite artists
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I've always liked their product. But
on July 31, 2025
Posted by: John F C
from Miamisburg ohio
Expertise:Expert
Verified Purchase:Yes
I ordered a pair and I wore them the first time and I went to charge them and it said moisture or debris in the case, I sent them back because the left one would not charge at all. And then I got the new pair and wore them the first time, and I didn't have a problem with the right one, but it did say moisture or debris in the Case. So if you don't let them set and dry out, really good after you wear them when you're sweating, then they have moisture in them, and it causes problems. This seems to be a problem because then you cannot use them back-to-back after you charge because you have to wait a while before you can charge. Definitely an inconvenience. I've always like Samsung headphones because they fit good in your ear and they don't use the rubber. I've seen the pros have the rubber, so I did not buy them. It rubber hurts my ears and seems to push air in and put pressure on my eardrum, and it's irritating.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, August 1, 2025
Thank you for sharing your experience with the Galaxy Buds3, John! We really appreciate you as a valued Samsung customer and want you to have the best experience possible. To address moisture and debris in the case, we recommend allowing the earbuds to dry completely after use, especially after a workout. You can gently clean the case and earbuds with a soft, dry cloth to remove any moisture. We’re happy to see you love the fit of our earbuds without the rubber tips! Your comfort is important to us, and we aim to provide every Samsung user with a pleasant listening experience. If you have any further questions or need more tips, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
GALAXY BUDS!!!!!!!!!
on July 31, 2025
Posted by: Manster
[This review was collected as part of a promotion.] I love my Galaxy Buds! The sound quality is fantastic, and the fit is so comfortable I can wear them for hours. The interpreter feature is a game-changer; it helps me communicate with family members who don't speak English. It's an amazing product that I highly recommend.
-Written by Galaxy AI
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
smart feature
on August 1, 2025
Posted by: Histict
beautiful design and colour smart look easy to carry.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could be better
on August 1, 2025
Posted by: LoveSamsungStuff
[This review was collected as part of a promotion.] Not a fan of these buds because of the way they fit in the ear. Should have saved for the Buds 3 Pro.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 1, 2025
Thank you for sharing your thoughts on the Galaxy Buds3! We appreciate your perspective on the fit but we'd like to help you achieve the right fit. Finding the right earbuds can be a personal journey, and we recognize that comfort is key to enjoying the audio experience fully. To ensure a proper fit for your earbuds, first check the bottom of each earbud for directional marks, identifying "L" for the left bud and "R" for the right bud. Insert the right earbud (with the "R" facing you) into your right ear and the left earbud (with the "L" facing you) into your left ear. Angle the microphone on the bottom of the earbud slightly so it points toward your mouth rather than straight down. Finally, adjust the earbuds by rotating them forward or backward until they feel comfortable. While the Buds3 Pro offers some advanced features, we believe the Buds3 still deliver exceptional audio quality and convenience. Your feedback is invaluable, and we’re committed to helping you find the best fit for your listening needs! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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