Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9 out of 5
3.9
(2,015 Reviews)
Open Ratings Snapshot
Rating breakdown 2,015 reviews
5 Stars
1,033
4 Stars
324
3 Stars
242
2 Stars
157
1 Star
259
50%of customers recommend this product. 
(
330 out of 661
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5 out of 5
5
Galaxy Buds
on March 17, 2025
Posted by: Dimples2xs
[This review was collected as part of a promotion.] "I am a Samsung for lifer" I have multiple Samsung devices, phone, watch, and earbuds. I just upgraded to the Galaxy Buds3. These ear Buds a simply amazing. They are easy to use and have many features. Very user friendly! I love the option to speak and tell it to answer calls. The sound quality is top tier! The design is sleek and stylish. When people ask me "what kind of earbuds are those". I tell them Galaxy buds 3, you better get you some!!!!! I have a long relationship with Samsung and will continue to do so. Thanks for making amazing products!!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My Time Keeper
on March 17, 2025
Posted by: Watchme
[This review was collected as part of a promotion.] Seamless actions across apps, my phone watch&buds. My watch was purchased a few months ago & primarily is used for tracking&time keeping. I enjoy the connectivity of all devices.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I LOVE THESE BUDS, I HOPE SAMSUNG KEEP IT UP!
on March 17, 2025
Posted by: Kennnxt8
[This review was collected as part of a promotion.] They sound quality is fire one of the things that surprise me is the noise cancelation and the design is cool.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They always fall out of my ears
on March 18, 2025
Posted by: Nycbugkiller
from North Brunswick, NJ
Expertise:Expert
They don't fit in my ears well. They slip out all the time. That's always the problem with earbuds.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 18, 2025
Thanks for reaching out to share your feedback on the Galaxy Buds! We appreciate your insisights as we continue to make improvements and changes. We see that you may be having some challenges with the fit of these buds. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place the buds in your ears and check the bottom for directional markers—you will see an “L” for left and an “R” for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels comfortable. We hope these steps enhance your experience with the Buds3. If you have any further questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage
on March 18, 2025
Posted by: Greek
from Michigan
Verified Purchase:Yes
Yery hard ro keep this garbage in your 👂 ear you will loose the first day
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 19, 2025
Thanks for reaching out! We appreciate you taking the time to share your feedback on the Galaxy Buds3. We see that you may be experiencing some challenges keeping your buds in your ear and you fear that you may lose them. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. If your Galaxy Buds go missing, you can easily locate them using SmartThings Find or Samsung Find. Both services let you narrow down your buds’ location on a map, enable a ringing sound, and receive notifications when they’ve been found. To learn more about this feature, be sure to check out the link provided. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003616/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Everything sounds tinny
on March 23, 2025
Posted by: Clint85
[This review was collected as part of a promotion.] Extremely high highs and distorted lows. Cheap feel. Clunky controls. Spotty ANC. Returned to get the Pro version. Open ear design is not for me. Other people might enjoy them. Connectivity is amazing, call quality is good, good mic, nice features like AI and translator is cool. The equalizer was really cool too. They fell out of my ear a lot.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your feedback on the Galaxy Buds3, Clint. It’s great to see that you appreciated the amazing connectivity, call quality, and mic performance, as well as standout features like AI, translator capabilities, and the customizable equalizer, which provides unique sound options. For the fit, proper adjustment is key to ensuring comfort and stability. Aligning the earbuds with the directional marks (L for the left ear and R for the right ear), rotating them slightly, and using the ear tips that provide the most secure seal can improve their fit. Regular cleaning of the touch-sensitive sensors and ear tips also helps maintain their performance and fit. Your feedback on the sound quality and open-ear design provides valuable insight. Thank you for highlighting these aspects, as they contribute to a better understanding of user preferences. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
All depends on the size of your ears.
on March 26, 2025
Posted by: Paulie G
from Vancouver, WA
Expertise:Intermediate
Verified Purchase:Yes
They don't fit well in my ears and there's no way to change that. They also spew sound throughout the immediate area so everyone can hear what you're listening to. The design makes it difficult to adjust the fit without changing settings by accident. The sound they put out is good though.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 28, 2025
Hi there Paulie! Thanks for sharing your experience with the Galaxy Buds3! We understand how important it is to get the right fit for an optimal audio experience. Since the Buds3 are open-type buds, they don’t have ear tips, which can definitely make fitting them a bit different from traditional canal-type earbuds. To help you get started, be sure to check the directional marks on the bottom of the buds. The 'R' should be facing you when you insert it into your right ear, and the 'L' should be facing you for the left ear. A helpful tip is to angle the stem slightly so that the microphone points towards your mouth rather than hanging straight down. If the fit doesn’t feel quite right, you can easily adjust them by rotating the buds forward or backward until you find the perfect position that feels secure and comfortable. This adjustment can really enhance both comfort and sound quality! If you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Doesn't fit most ear, falls out
on March 28, 2025
Posted by: Debisi
from Chicago
Verified Purchase:Yes
Well made, but falls out of the ear everytime even before you can move.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 28, 2025
Hey Debisi! Thank you so much for sharing your experience with the Galaxy Buds3! It’s great to hear your thoughts. These buds are specifically designed as open-type earbuds, which truly sets them apart from traditional canal types. This design allows for a more natural listening experience without the need for tips, and we hope you’ve noticed how comfortable they can be. When getting started, we recommend that you check the directional marks on the earbuds. Ensuring you insert the R bud into your right ear and the L bud into your left is crucial for optimal sound quality. Positioning is key, especially when angling the blade slightly towards your mouth, for better microphone performance. If you’re finding the fit to be a bit off, remember you can adjust them by gently rotating them forward or backward. It’s all about finding that perfect fit that feels just right for you! Your feedback is invaluable as it helps us refine the user experience, so don’t hesitate to share more thoughts. For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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