Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2
Great sound, HORRIBLE fit
on February 10, 2025
Posted by: ToddV
Bought these to replace my old Samsung buds. Sound is awesome.... If the buds stay in your ears. I should've spent the extra $$for the pro model that fits IN the ear. Not these. They get loose in a matter of seconds. Samsung completely dropped the ball on these. Very disappointing.
Response from Samsung USBy R&R Team, February 11, 2025
Thank you for sharing your feedback on the Galaxy Buds3, Todd. It's great to see that you love the sound of your buds! We hate to see you've experienced some inconvenience with the fit of the buds. Your comfort and satisfaction are our top priorities. We understand how important a secure fit is, especially during activities, and we take your feedback seriously. We would like to offer our assistance in finding a solution that works best for you. Please be sure to check out the link attached for options that should help you get the best fit with your Buds3. We continually strive to improve our products and your input is invaluable in helping us achieve that goal. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Please read
on February 10, 2025
Posted by: Alicia
Horrible.... they fall out 73 times a day.... great features, horrible design tho. I even purchased ear hooks for them and they still don't stay in. They do fit upside down and a tay in better that way but when u turn them that way the sensor that tells the headphones they are being worn dont touch your skin in that position so they cut off.... these are absolute hot garbage
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Thank you for sharing your candid feedback on the Galaxy Buds3, Alicia. We understand how frustrating it can be when your earbuds do not fit securely. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earbuds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We hope this helps you achieve the right fit so that you can enjoy all the great features your buds offer. Your feedback is invaluable as we strive to improve our products. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't get the non-Pro version
on February 10, 2025
Posted by: Me760
Expertise:Expert
I traded in my buds2 pros for these. What a mistake. The sound quality is no where near as good and they fall out of my ear when I exercise.
If you get the carrying case , make sure to drill a hole in it where the pairing button is on the head phone case, because you have to pry the lid off of the carrying case to get the buds' case out of it in order to pair them with a new device. IMHO that is a major design flaw with the carrying case.
If you get the carrying case , make sure to drill a hole in it where the pairing button is on the head phone case, because you have to pry the lid off of the carrying case to get the buds' case out of it in order to pair them with a new device. IMHO that is a major design flaw with the carrying case.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Thank you for sharing your detailed experience with the Galaxy Buds3. We're glad to see you made the upgrade from the Buds2 Pro. We understand how important sound quality and a secure fit are, especially during exercise. The Galaxy Buds3 are designed as open-type earbuds, which means they do not have tips like canal-type buds. To get started, simply place the earbuds in your ears. Check the bottom of each earbud for directional markings; you will see an "L" for left and an "R" for right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the position of the buds by rotating them back and forth until they feel comfortable. Regarding the carrying case, your suggestion to drill a hole for the pairing button is very helpful. For optimal sound quality, we recommend keeping your earbuds updated with the latest software updates to ensure they perform at their best. We are committed to listening to our customers and making improvements constantly. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/ (How to wear your buds)
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Written by a customer while visiting Samsung US
Posted by: Morsi
Expertise:Intermediate
Verified Purchase:Yes
Looks slick but unfortunate the software is erratic I keep losing connection with my flip 6 also will not stay long in the ear before it falls out
No, I would not recommend this to a friend.
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, February 10, 2025
Thanks for taking the time to share your honest feedback on the Galaxy Buds3, Morsi. We always love getting feedback from our customers as we continue to make improvements. With the Buds3, you can enjoy amazing audio quality, no matter how you wear them. The Adaptive Equalizer, powered by Galaxy AI, adjusts the sound based on how the Buds fit in your ears, allowing you to experience immersive audio while on the go. We love that you like new slick design of the Buds3. We noted your concerns about the fit and connectivity with your Z Flip6. If your phone cannot connect to your Galaxy Buds3, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix this. Check out the link attached for additional troubleshooting options to help resolve this. Regarding fit, the Galaxy Buds3 are open-type earbuds rather than canal-type, so they do not have earbud tips. To use them, simply place them in your ears to get started. Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We hope that this helps resolve your concerns with the Buds3. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing buy
on February 9, 2025
Posted by: Weasel1216
[This review was collected as part of a promotion.] Go get one. Simply amazing. Why would you not want one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Go getter now
on February 9, 2025
Posted by: Weasel
[This review was collected as part of a promotion.] Probably one of the best investments I made with a Samsung s25 earbuds right here amazing. The sound on them is so great and the way you can edit the background noise is awesome and amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Comfortable, light and great sound.
on February 9, 2025
Posted by: Sushi365
[This review was collected as part of a promotion.] I mainly use my Buds for work calls, just an amazing product that helps me on daily tasks, "productivity" is the name.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound
on February 9, 2025
Posted by: Karmic
[This review was collected as part of a promotion.] This was a great purchase. No problems with the galaxy buds staying in place. 360 sound is epic. Will purchase for my mom!
Value
5
Written by a customer while visiting Samsung US