Thank you for sharing your experience with the Galaxy Buds3, Luigi. We understand how important it is to enjoy uninterrupted, high-quality sound, and we’d like to help you resolve this. If your Galaxy Buds3 are producing low sound quality, it may be related to the battery power. To charge your Buds3 effectively, ensure you are using the included USB cable along with a Samsung-approved wall adapter or a compatible Qi wireless charger. When charging wirelessly, make sure the case is centered on the charging pad. If the case has a cover, removing it may improve charging connectivity. Additionally, verify that the Buds3 are properly seated in their case so that the charging contacts align correctly. Over time, debris can accumulate on the charging points. It’s important to gently clean the contacts inside the case and on the earbuds according to Samsung's cleaning guidelines. Lastly, monitor the indicator lights on the case, as they show the charging status. A flashing red light may indicate an external power issue, so try disconnecting and reconnecting the charger. Allow the device to charge for at least 10 minutes to check the status. If you’ve tried these steps and the Buds3 are still unresponsive, please reach out to us at Samsung Support. We'll be able to guide you through further assistance to ensure your Buds3 are back to performing their best. -Kelvin
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