Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,023 Reviews)
Open Ratings Snapshot
Rating breakdown 2,023 reviews
5 Stars
1,035
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
263
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5 out of 5
5
The best
on May 13, 2025
Posted by: SA22
I have had all the galaxy buds these are superior the noise canceling is excellent
Response from Samsung USBy R&R Team, May 13, 2025
Thank you so much for sharing your thoughts with us! We're more than happy to hear that you find the Galaxy Buds3 superior and appreciate the excellent noise-cancellation feature. We designed them to immerse you in your favorite music or calls while blocking out distractions, and it’s great to see it’s making a difference for you. We strive to provide an exceptional experience, and your feedback truly motivates us to keep innovating! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not what I expected in quality from samsung
on May 13, 2025
Posted by: Samsung loyal
from Portland, Oregon
Expertise:Expert
I bought these 4 months ago. The quality in craftsmanship is crap. After a month i threw them in the drawer because the rubber ear seats continue to fall apart been through 4 sets now. Gone back to my pro buds 2 because they are really that much better. I feel the sound quality is better side by side in my pro buds 2.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your experience with the Galaxy Buds3. We hate to see that your buds haven't met your expectations. We truly appreciate your feedback. Please remember that Samsung products are backed by a 12-month limited warranty against manufacturing defects in materials and workmanship. If you need assistance with obtaining replacement bud tips, we encourage you to reach out to us at Samsung Support. Also, for added peace of mind, you have the option to consider Samsung Care+, which offers extended protection and support for eligible devices. We're here to help you enjoy your Galaxy Buds3 to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Smartest yet
on May 13, 2025
Posted by: AlbinoBaby
I've given up on ear type buds before. Easily confused like my mom. As ear buds go, these are smart.
I would recommend this to a friend!
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your thoughts! It's awesome to see that you find the Galaxy Buds3 smart! They are designed for seamless listening and have features like adaptive sound and incredible 360 sound quality. We understand how frustrating it can be when earbuds don't perform as expected, but the Galaxy Buds3 offers a secure fit and intuitive pinch and swipe controls that make them user-friendly. We hope they continue to enhance your audio experience! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Went down hill
on May 27, 2025
Posted by: Ronald
Expertise:Intermediate
Verified Purchase:Yes
After owning these for 2 weeks now. I can confidently say these suck. The left ear bud wouldn't charge and would die in the case. Okay, google told me to use a small screwdriver and push the connectors. They constantly hook up to my Bluetooth while they sit on my desk un-used and drain the battery. Not worth the price for all the problems. When they actually DO work with a full charge they preform pretty well. Thats why I gave it a 3 star.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
Hi Ronald! Thank you for taking the time to share your experience with the Galaxy Buds3. We understand your frustrations, especially with the left earbud not charging. Sometimes, debris can get caught in the charging connectors, so checking them for cleanliness might help. We want to assure you that Samsung stands behind our products with a 12-month limited warranty against manufacturing defects. If you're looking for extra peace of mind, Samsung Care+ is also available for purchase, offering extended protection and support on eligible devices. Should you continue to encounter any challenges, please feel free to reach out to us at Samsung Support. We’re here to help you get the best experience from your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy customer
on May 27, 2025
Posted by: Edward
from Fort Wayne, Indiana
Expertise:Intermediate
Verified Purchase:Yes
Very satisfied would definitely buy again. Convenient, work as intended.Thanks
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
It's great to hear from you, Edward. Thank you so much for your fantastic feedback on the Galaxy Buds3! We love to see that you are very satisfied with your purchase and that they are meeting your needs perfectly. Our team works hard to create products that are both convenient and perform exceptionally, so your experience truly means a lot to us. We hope you continue to enjoy your Galaxy Buds3, and we’d love to hear more about your experiences in the future. If you have any questions or need support, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly pretty good
on May 27, 2025
Posted by: Eric
from Syracuse
Expertise:Intermediate
Verified Purchase:Yes
I like the noise cancellation better on the earbuds too, and it takes a while to get used to these but the sound quality is good
Features
4 out of 5
4
Performance
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Thank you so much for your candid feedback on the Galaxy Buds3, Eric! It's great to see that you appreciate the noise cancellation feature. With three microphones and a Voice Pick Up Unit, along with personalized beamforming technology, you can enjoy clear calls and immersive sound quality. We understand that getting used to new buds can take some time, but we’re glad to see that you’re enjoying the sound quality. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Go back to the drawing board
on May 29, 2025
Posted by: Kai m
from New york
Expertise:Intermediate
Verified Purchase:Yes
They dont ever stay in the ears. The sound quality is great when they stay in for a second but after that its a problem.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
Thank you so much for sharing your experience with the Galaxy Buds3, Kai! We completely understand the frustration of them not staying in your ears. It's worth noting that the Galaxy Buds3 are designed as open-type buds rather than canal-type ones, which means they don’t have ear tips. To ensure the best fit, we recommend paying attention to the directional marks on the bottom of the earbuds. You'll find an "R" for the right bud and an "L" for the left. When you insert them, make sure to place the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. Additionally, to achieve a comfortable fit, try angling the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the buds by rotating them forwards and backwards until they feel just right. We hope these tips help enhance your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound
on May 29, 2025
Posted by: Dustyk02
I like the features and the sound and design.
Great quality
Response from Samsung USBy R&R Team, May 30, 2025
Hey Dustyk02! Thank you for your wonderful review of the Galaxy Buds3! We're pleased to see that you love the features, sound, and design. The thoughtful design of the Buds3 not only ensures a comfortable fit but also makes a bold statement. It’s great to know that the quality has met your expectations. We truly appreciate your feedback and hope you continue to enjoy every moment with your Galaxy Buds3! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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