Thank you for your feedback on the Galaxy Buds3, Shelb! We're thrilled to see that you're enjoying the sound quality and the comfort they offer over traditional plugs. For the touch controls, make sure you're using the pinch and swipe areas correctly. The fit of the earbuds in your ears can influence how well these gestures are recognized. When you pinch, be gentle—applying too much pressure may cause discomfort, and it's best not to use sharp objects near the earbuds. Listen for a click sound when you pinch; if you don't hear it, readjusting how the earbuds sit may help improve their responsiveness. Concerning the reading of messages, you might want to check the notification settings to ensure that all incoming messages are configured to be read aloud. This can sometimes depend on the application settings. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Thank you for sharing your honest feedback on the Galaxy Buds3, Manny. We understand that having them fall out while walking can be frustrating. The Galaxy Buds3 are designed as open-type buds rather than traditional canal types, which provides a more comfortable and natural listening experience without the need for earbud tips. To achieve the best fit, we recommend placing them correctly in your ears. Start by checking the bottom of the earbuds for directional marks, looking for the L and R symbols. The R bud should be inserted into your right ear with the R facing you, and the L bud into your left ear with the L facing you. It’s helpful to angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can also adjust them by rotating them forwards and backwards until you find the perfect fit. Many users appreciate this distinct design, and finding that comfortable position can sometimes take a little time. If you experiment with the angle and position, we hope you’ll find them more secure for your active lifestyle. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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