Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
Nothing Special
on March 1, 2025
Posted by: Alissa
from TX
Expertise:Beginner
Verified Purchase:Yes
Hurt my years, touch controls are more complicated to remember.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 6, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Alissa! We truly appreciate your feedback about the comfort level. It’s important to us that every experience with the Buds is enjoyable, and we completely understand how discomfort can detract from that. As you may know, the Galaxy Buds3 are designed as open-type buds, which differs from traditional canal-type earbuds. This design aims to provide a more natural listening experience while being mindful of comfort. If the buds are causing any discomfort, we recommend checking how they're positioned in your ears. Make sure you're inserting the right bud (R) into your right ear and the left (L) into your left, with the directional marks facing you. A gentle angle can help, with the microphone pointing towards your mouth. You can also slightly rotate the buds forward and backward until you find that perfect fit. For more guidance on using the pinch controls, please explore the link below, which offers detailed instructions on the controls and how to enhance your Buds3 experience.
We hope these tips help! Your enjoyment of the Buds is our priority, and we’re here to assist you further if you have any more questions or need additional support. If so, you can reach out to us at Samsung Support. -Kelvin
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https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Overall great sounding buds.
on March 1, 2025
Posted by: The ThD
from Florida
Expertise:Intermediate
Verified Purchase:Yes
These buds have great sound and looks. They are a little more difficult to get out and put into the changing case than others.
I would recommend this to a friend!
Design
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thanks for sharing your experience with the Galaxy Buds3! We’re thrilled to see that you love the sound quality and design. The Buds3 features a brand-new design that enhances your audio experience with a shape that fits comfortably in your ears. The fresh finishes and the new clear charging case stand out in a market full of similar products. We understand that getting the buds in and out of the charging case can be a little tricky. To enhance your experience, we recommend ensuring that you’re using the right technique for removing and inserting them. Try holding the case with the lid open and gently tilting it to one side while removing the buds. This may make it easier to take them out and put them back in. If you have any additional questions or need further assistance, feel free to reach out to us at Samsung Support. We’re here to help you enjoy every moment with your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor design
on March 1, 2025
Posted by: EbbieLuvs2bake
Expertise:Intermediate
They constantly fall out, it's hard to use the answer feature because they aren't secure. Because they are not a snug fit it is had to hear when talking on the phone.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your thoughts, Ebbie! We’re excited to hear about your experience with the Galaxy Buds3. We understand that having a great fit is crucial to having the best experience with your buds. The Galaxy Buds3 are crafted as open-type earbuds, which means they don’t come with traditional ear tips. This design allows for a more comfortable fit and a natural listening experience. When you first use them, simply place them in your ears and check the bottom for the directional markers—look for the L and R. Make sure to insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Adjusting the angle slightly so the microphone points towards your mouth will ensure you're getting the best sound quality. You can also easily find the perfect fit by rotating the buds forward and backward. We hope these tips enhance your experience with the Galaxy Buds3 and help you enjoy all their features to the fullest! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad quality
on February 28, 2025
Posted by: IrvingNgr
Verified Purchase:Yes
Sometimes earbuds wont charge, this happens most the time right out of the box
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your experience with the Galaxy Buds3, Irving! We appreciate your feedback as we strive to provide our customers with the best possible experience. The Galaxy Buds3 offers up to 24 hours of playback time on a single charge and can be extended to a total of 30 hours when using a fully charged case. To ensure that your Galaxy Buds charge effectively, please make sure you’re using the included USB cable and a Samsung-approved wall adapter or a compatible wireless charging pad. Proper alignment is key, so position the case correctly on the charging pad and, if you use a cover for the case, consider removing it during charging to avoid any interference. It’s also important to check that the earbuds are seated properly in the case, connecting with the charging contacts. Sometimes, debris on these contacts can affect charging, so giving them a quick clean can make a difference. Also, pay attention to the indicator light. If you notice a red light or it’s not functioning, try disconnecting and reconnecting your charger, and allow it to charge for at least 10 minutes. It’s a good way to refresh the connection. Lastly, carefully inspect the case, earbuds, and charger for any signs of damage. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If everything looks good and you continue to face difficulties, we recommend reaching out to us at Samsung Support, where our team can assist you further. We’re committed to ensuring you have a wonderful experience with your Galaxy Buds! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Feel like a step backwards.
on February 28, 2025
Posted by: Socrates Demise
from Colorado
Expertise:Expert
Verified Purchase:Yes
I've enjoyed the past Galaxy Buds, but these just don't really fit, and the software has been pretty buggy—sometimes requiring me to restart my phone for them to be used as the audio device, even though they are connected.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your experience with the Galaxy Buds3. We appreciate your loyalty to our brand and your kind words about the previous Galaxy Buds models. We understand how frustrating it can be when the fit isn't quite right and the software isn't performing as expected. Let's work on getting those Buds3 to function as smoothly as possible for you. To prepare for a better connection, avoid charging the earbuds using a computer to prevent slow charging. It's also a good idea to keep the earbuds and connected device away from Wi-Fi routers or microwaves to reduce interference. For fixing connection issues, try restarting the earbuds by placing them in the charging case, closing the lid, and waiting for about 7 seconds before reconnecting. Additionally, charge the earbuds for at least 30 minutes using a Samsung-approved charger and ensure the charging contacts are clean. To help with the fit, the Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earbuds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. For further guidance, use the Galaxy Wearable app or Galaxy Buds app for updates and troubleshooting. If you need additional assistance, please do not hesitate to contact us at Samsung Support for further assistance. We hope these steps will help improve your experience with the Galaxy Buds3. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pleasantly surprised
on February 28, 2025
Posted by: Happy Customer
Verified Purchase:Yes
The Buds are a little too big and hard to get use to wearing them....but overall the sounds is great
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fit
on February 28, 2025
Posted by: Peter
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Excellent build quality and very easy to pair.
Unfortunately fitment in my ears is very poor.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Peter! We’re thrilled to see you appreciate the build quality and ease of pairing! We appreciate your feedback and want to help you get the most out of your experience with these innovative earbuds. The Galaxy Buds3 are designed as open-type buds rather than canal types, which means they embrace a more natural fit without the use of traditional earbud tips. To get started, simply place them in your ears and check the bottom for directional marks—you’ll see an L and an R. Make sure to insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. To enhance your experience, you can angle the blade slightly, ensuring the microphone points towards your mouth, rather than straight down. This small adjustment can really help with sound clarity during calls. Furthermore, feel free to rotate the buds forwards and backwards until the fit feels just right for you. We believe that once you get the hang of positioning the Galaxy Buds3, you’ll enjoy the exceptional sound quality and comfort they offer. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The Best Earbuds
on February 28, 2025
Posted by: Antz
from Los Angeles, California
Expertise:Intermediate
Verified Purchase:Yes
With all the Samsung ear buds I had , this is the best in terms of musicality. Best at night before I go to sleep with my classical waltz to fell relaxed. I felt its far more better music clarity,if I bought the buds3 pro...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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