Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
4 out of 5
4
Love these buds
on March 4, 2025
Posted by: Johnson5
[This review was collected as part of a promotion.] I love the seamless action across apps when using the earbuds for both music and phone calls
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice!!!!
on March 4, 2025
Posted by: Queen
Verified Purchase:Yes
They are nice, good sound and all but they fall out my ear so easily.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 10, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3, Queen! The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. The absence of earbud tips is intended to provide a more natural listening experience while still allowing you to stay aware of your surroundings. Be sure to check out the link attached for tips on how to get the best fit with your Buds3. If you have any additional questions or need more tips on how to get the most out of your Galaxy Buds3, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds review
on March 4, 2025
Posted by: Budlady
[This review was collected as part of a promotion.] Product is pretty good. Has a slight odor to them, but other than they're cool. Noise canceling is awsome like the new look.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sound lack luster
on March 3, 2025
Posted by: Invsblwmn
[This review was collected as part of a promotion.] Seamless action across apps. Sound poorer quality than what is acceptable. Sold this set as it does not meet my standards.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for your feedback on the Galaxy Buds3! We appreciate your input regarding the sound quality. It’s important to us that you have the best experience. The Buds3 features Crystal Clear Sound, which enhances everything from phone calls to listening to a new playlist during your morning workout. Additionally, the Samsung Seamless Codec ensures high-quality streaming across devices with support for up to 24-bit/96kHz audio. If you’re experiencing lower volume or sound quality, it could be helpful to check a few things. First, ensure that the earbuds are seated correctly in your ears for optimal audio performance. Sometimes, accumulated dust or debris can affect sound quality as well, so it’s a good idea to clean them regularly. Additionally, audio quality can improve by making sure your software is up to date. Keeping your earbuds charged will also ensure you’re getting the best sound experience. We’re constantly working to enhance our products, and your experience is valuable to us. Be sure to check out the link attached for additional options to help troubleshoot this. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Fit
on March 3, 2025
Posted by: Char
from Miami, Fl
I hate them. They don't stay in and when they do, they are extremely uncomfortable
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 4, 2025
Thanks for taking the time to share your honest feedback on the Galaxy Buds3, Char. We really appreciate getting insights from our customers so that we can continue to improve. With Galaxy Buds3, you can focus on what you love and avoid what you don’t. Thanks to Active Noise Cancellation, these earbuds filter out surrounding sounds, allowing you to enjoy your favorite audio without any unwanted distractions. We hate to see that you haven't been able to get the best fit. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. It is crucial to get a good fit especially while using features such as noise cancellation. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The sound quality is excellent.
on March 3, 2025
Posted by: Madman0929
[This review was collected as part of a promotion.] Quickly connects to my phone seamlessly. The sound quality is excellent have no problems with this product would recommend it to anyone.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charger
on March 3, 2025
Posted by: Torres
They don't charge have to do alot of things to the case in order for them to charge
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for sharing your experience with the Galaxy Buds3, Torres. We understand how important efficient and seamless charging is for your earbuds. The Galaxy Buds3 provide up to 24 hours of playtime on a single charge, which can be extended to 30 hours when using a fully charged case. The Galaxy Buds3 are designed for convenience, featuring a compact case that protects the earbuds and allows for quick charging on the go. If you notice that they are not charging as expected, we recommend checking that the charging contacts are clean and free from debris, as this can improve the connection. Also, be sure to ensure that you are using the correct Samsung chargers to charge your buds. Please be aware that when the battery is completely drained, the case or buds need at least 20 to 30 minutes to turn on. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We truly appreciate your feedback. Our aim is to deliver the best possible experience possible. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. Your enjoyment of our products is our top priority! -Kelvin
https://www.samsung.com/us/support/answer/ANS10001314/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not charging
on March 3, 2025
Posted by: Doctormobile
Verified Purchase:Yes
The right headphone doesn't work and doesn't charge
Response from Samsung USBy R&R Team, March 4, 2025
Thank you so much for your feedback on the Galaxy Buds3! We truly appreciate you taking the time to share your experience. With a comfortable design and high-quality sound, thes Buds3 is designed to elevate your listening experience, whether you're enjoying music or taking calls. If you’re finding that one of the earbuds isn't charging as expected, we encourage you to check the charging case to ensure the earbuds are seated properly. Examine the charging contacts on both the Galaxy Buds3 and the charging case. Clean any dust or debris with a soft, dry cloth to ensure proper contact. Be sure to ensure that you are using a Samsung charger to charge your device. We’re committed to providing our customers with the best audio experience possible, and your input is invaluable in that effort. If this persists, do not hesitate to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
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