Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1 out of 5
1
Keeps getting clogged
on March 9, 2025
Posted by: Justin
from IL
They keep get clogged by ear wax and I have only hade them for 6 months I wish I could return them and pay get the pro
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Thank you for sharing your experience with the Galaxy Buds3, Justin! We appreciate your feedback and want to ensure you get the most out of your earbuds. If you’re experiencing clogging, we recommend regularly cleaning your Buds3 to maintain optimal sound quality. Use a cotton swab or a dry brush to remove any debris and foreign materials from the earbuds and the wingtip. For the mesh part of each earbud receiver, gently wipe with a soft, dry cloth to remove any dust, earwax, or oil. It's essential to avoid harsh tools like metal or wire brushes, as they can damage the surface. Additionally, cleaning the charging contacts and sensors with a cotton swab can enhance functionality, ensuring seamless performance and responsiveness. Keeping the earbud blades clean will also help prevent any interference with touch commands. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound quality
on March 9, 2025
Posted by: PainterDavid
[This review was collected as part of a promotion.] In all aspects it is great. I loved purchasing this product. However, the touch system is not very functional and sometimes it is confusing to use.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bring live buds back
on March 9, 2025
Posted by: Taiwana
from Nc
Expertise:Expert
Live buds are louder the new buds are not that loud
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 12, 2025
Thanks for sharing your feedback on the Galaxy Buds3, Taiwana. We understand how important sound quality is, especially when comparing different models. If you find the volume of the Galaxy Buds3 lower than expected, we recommend ensuring that the earbuds are clean and free of any dust or debris, particularly the microphone hole, speaker, and air duct. This can impact sound quality and volume. Additionally, you can adjust the volume settings both on your device and directly on the earbuds themselves to achieve your desired sound level. Make sure your Galaxy Buds3 are updated to the latest firmware version, as updates often include improvements to audio performance. Your feedback is invaluable in helping us improve our products. If you need further assistance or have any additional questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
Thank you for choosing Samsung!
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They keep slipping off my ears
on March 9, 2025
Posted by: CAR54MEN
from Sarasota, Florida
Expertise:Beginner
Verified Purchase:Yes
It doesn't matter how much I adjust them, they keep slipping off,
They don't stay in my ears.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor quality
on March 9, 2025
Posted by: Valley
from Illinois
Expertise:Beginner
Verified Purchase:Yes
Always one of the buds on low volume then the other they are not synchronizating
Very disappointed
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 12, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Valley. Your feedback is greatly appreciated as we continue to make improvements. We see that you reached out because one of your buds sound volume is lower than the other and we're here to help. First, make sure your device's software and related apps are updated to the latest version. You can do this by going to Settings, selecting Software Update, tapping Download and Install, and following the on-screen instructions. It's also important to note that an imbalance in sound volume can occur if the earbuds are not worn properly. For optimal sound quality and performance, ensure that the Galaxy Buds Pro are placed correctly in your ears, as improper placement can affect their functionality and sound quality. If the volume levels remain uneven despite wearing them properly, you can adjust the left/right sound balance in the Galaxy Wearable app. Just open the app, tap on Advanced, go to the Hearing Enhancements menu, and set the balance to the center. This should help restore an even sound experience. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Doesn't have good grip on the ear.
on March 9, 2025
Posted by: Manny
from Florida
Expertise:Beginner
Verified Purchase:Yes
They fall to easily from your ear. And sound didn't last good to much.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 14, 2025
Thank you for sharing your experience with the Galaxy Buds3, Manny. Ensuring that buds fit comfortably and provide great sound quality is essential, and we’d like to offer a few tips to enhance your experience. The Galaxy Buds3 are open-type earbuds designed to provide a lightweight and natural wearing experience. To make sure they stay securely in place, check the directional marks (L and R) on the earbuds. Insert the right earbud with the "R" facing you and the left earbud with the "L" facing you. Slightly angle the earbuds so the microphone points toward your mouth rather than straight down, and gently rotate them forward or backward until they feel snug. This adjustment can help improve both stability and comfort. For sound quality, keeping the earbuds clean and free of debris ensures they deliver optimal performance. As open-type earbuds, they are crafted for a more natural listening experience while still providing great audio. Also, be sure to keep your buds up to date so that they perform at their best We value your feedback and appreciate the time you’ve taken to share your thoughts. If there’s anything further you’d like us to assist with, please don’t hesitate reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy A25 Phone
on March 8, 2025
Posted by: Shorty2luv
[This review was collected as part of a promotion.] Durable phone, It take great photos and when the battery is fully charged it last at least two days. I love the 5G it has not ever dropped a call. I highly recommend this phone to other cell phone. Also a good app. Is the "seamless actions across apps."
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Head product!
on March 8, 2025
Posted by: ChuckNorries
[This review was collected as part of a promotion.] I absolutely love the noise canceling futures these are some of the best headphones I've ever had comparing them to airpods.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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