Thanks for taking the time to share your honest feedback on the Galaxy Buds3, Char. We really appreciate getting insights from our customers so that we can continue to improve. With Galaxy Buds3, you can focus on what you love and avoid what you don’t. Thanks to Active Noise Cancellation, these earbuds filter out surrounding sounds, allowing you to enjoy your favorite audio without any unwanted distractions. We hate to see that you haven't been able to get the best fit. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. It is crucial to get a good fit especially while using features such as noise cancellation. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus