Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
4 out of 5
4
The sound quality is excellent.
on March 3, 2025
Posted by: Madman0929
[This review was collected as part of a promotion.] Quickly connects to my phone seamlessly. The sound quality is excellent have no problems with this product would recommend it to anyone.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charger
on March 3, 2025
Posted by: Torres
They don't charge have to do alot of things to the case in order for them to charge
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for sharing your experience with the Galaxy Buds3, Torres. We understand how important efficient and seamless charging is for your earbuds. The Galaxy Buds3 provide up to 24 hours of playtime on a single charge, which can be extended to 30 hours when using a fully charged case. The Galaxy Buds3 are designed for convenience, featuring a compact case that protects the earbuds and allows for quick charging on the go. If you notice that they are not charging as expected, we recommend checking that the charging contacts are clean and free from debris, as this can improve the connection. Also, be sure to ensure that you are using the correct Samsung chargers to charge your buds. Please be aware that when the battery is completely drained, the case or buds need at least 20 to 30 minutes to turn on. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. We truly appreciate your feedback. Our aim is to deliver the best possible experience possible. If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. Your enjoyment of our products is our top priority! -Kelvin
https://www.samsung.com/us/support/answer/ANS10001314/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Fit
on March 3, 2025
Posted by: Char
from Miami, Fl
I hate them. They don't stay in and when they do, they are extremely uncomfortable
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 4, 2025
Thanks for taking the time to share your honest feedback on the Galaxy Buds3, Char. We really appreciate getting insights from our customers so that we can continue to improve. With Galaxy Buds3, you can focus on what you love and avoid what you don’t. Thanks to Active Noise Cancellation, these earbuds filter out surrounding sounds, allowing you to enjoy your favorite audio without any unwanted distractions. We hate to see that you haven't been able to get the best fit. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. It is crucial to get a good fit especially while using features such as noise cancellation. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds review
on March 4, 2025
Posted by: Budlady
[This review was collected as part of a promotion.] Product is pretty good. Has a slight odor to them, but other than they're cool. Noise canceling is awsome like the new look.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice!!!!
on March 4, 2025
Posted by: Queen
Verified Purchase:Yes
They are nice, good sound and all but they fall out my ear so easily.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 10, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3, Queen! The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. The absence of earbud tips is intended to provide a more natural listening experience while still allowing you to stay aware of your surroundings. Be sure to check out the link attached for tips on how to get the best fit with your Buds3. If you have any additional questions or need more tips on how to get the most out of your Galaxy Buds3, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love these buds
on March 4, 2025
Posted by: Johnson5
[This review was collected as part of a promotion.] I love the seamless action across apps when using the earbuds for both music and phone calls
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3
on March 4, 2025
Posted by: Manny B
from El Paso, TX
Expertise:Intermediate
Verified Purchase:Yes
Great bud, work amazing and the sounds is amazing quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't stay on ear
on March 4, 2025
Posted by: Nick Erg
Have to adjust ear piece about 20 times in the span of 5 minutes. Sound on the ear piece is great, but the hardware design is horrible.
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3, Nick. We're thrilled to see that you love the sound quality. We noted your concern about having to constantly adjust your buds to fit. The Galaxy Buds3 are designed as open-type buds rather than canal-type earbuds, which is why they don’t come with earbud tips. To get the best fit, simply place them in your ears, making sure to look for the directional marks on the bottom of the earbuds. You’ll see an "L" and an "R" to help you identify which bud goes in which ear. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" also facing you. For a comfortable fit, try angling them slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until they feel just right. We appreciate your feedback and hope this helps enhance your experience! For any further questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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