Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Poor design
on March 1, 2025
Posted by: EbbieLuvs2bake
Expertise:Intermediate
They constantly fall out, it's hard to use the answer feature because they aren't secure. Because they are not a snug fit it is had to hear when talking on the phone.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for sharing your thoughts, Ebbie! We’re excited to hear about your experience with the Galaxy Buds3. We understand that having a great fit is crucial to having the best experience with your buds. The Galaxy Buds3 are crafted as open-type earbuds, which means they don’t come with traditional ear tips. This design allows for a more comfortable fit and a natural listening experience. When you first use them, simply place them in your ears and check the bottom for the directional markers—look for the L and R. Make sure to insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Adjusting the angle slightly so the microphone points towards your mouth will ensure you're getting the best sound quality. You can also easily find the perfect fit by rotating the buds forward and backward. We hope these tips enhance your experience with the Galaxy Buds3 and help you enjoy all their features to the fullest! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Overall great sounding buds.
on March 1, 2025
Posted by: The ThD
from Florida
Expertise:Intermediate
Verified Purchase:Yes
These buds have great sound and looks. They are a little more difficult to get out and put into the changing case than others.
I would recommend this to a friend!
Design
3 out of 5
3
Response from Samsung USBy R&R Team, March 1, 2025
Thanks for sharing your experience with the Galaxy Buds3! We’re thrilled to see that you love the sound quality and design. The Buds3 features a brand-new design that enhances your audio experience with a shape that fits comfortably in your ears. The fresh finishes and the new clear charging case stand out in a market full of similar products. We understand that getting the buds in and out of the charging case can be a little tricky. To enhance your experience, we recommend ensuring that you’re using the right technique for removing and inserting them. Try holding the case with the lid open and gently tilting it to one side while removing the buds. This may make it easier to take them out and put them back in. If you have any additional questions or need further assistance, feel free to reach out to us at Samsung Support. We’re here to help you enjoy every moment with your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Nothing Special
on March 1, 2025
Posted by: Alissa
from TX
Expertise:Beginner
Verified Purchase:Yes
Hurt my years, touch controls are more complicated to remember.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 6, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Alissa! We truly appreciate your feedback about the comfort level. It’s important to us that every experience with the Buds is enjoyable, and we completely understand how discomfort can detract from that. As you may know, the Galaxy Buds3 are designed as open-type buds, which differs from traditional canal-type earbuds. This design aims to provide a more natural listening experience while being mindful of comfort. If the buds are causing any discomfort, we recommend checking how they're positioned in your ears. Make sure you're inserting the right bud (R) into your right ear and the left (L) into your left, with the directional marks facing you. A gentle angle can help, with the microphone pointing towards your mouth. You can also slightly rotate the buds forward and backward until you find that perfect fit. For more guidance on using the pinch controls, please explore the link below, which offers detailed instructions on the controls and how to enhance your Buds3 experience.
We hope these tips help! Your enjoyment of the Buds is our priority, and we’re here to assist you further if you have any more questions or need additional support. If so, you can reach out to us at Samsung Support. -Kelvin
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https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The new Galaxy Buds 3 headphones are fantastic
on March 1, 2025
Posted by: Necros
[This review was collected as part of a promotion.] I love the noise cancellation in these new headphones, and they also have an equalizer in their settings. That's really amazing.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds.
on March 1, 2025
Posted by: TheMoose619
A friend of mine bought me these, they are awesome and have a long battery life!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound, but...
on March 1, 2025
Posted by: Mach935
Verified Purchase:Yes
The sound is great, the app is great, but they don't stay in my ears very well. Constantly paranoid they are about to fall out. The Buds2 with the rubber earpieces fit snuggly and never fell out. A classic case for "if it ain't broke, don't fix it".
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 10, 2025
We appreciate you sharing your feedback about the Galaxy Buds3, Mach. The Buds3 are designed with an open-type fit, which differs from the canal-type design of previous models like the Buds2. This change aims to provide a more natural and lightweight feel, but we do understand that personal preferences for fit can vary. The Galaxy Buds3 does not include rubber earpieces, which may contribute to the difference in fit compared to the Buds2. Your input highlights the importance of individual comfort and fit, and we appreciate you taking the time to share your experience. If you have any questions or need assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Must buy
on March 2, 2025
Posted by: Kintrinsic
from California
Expertise:Expert
Verified Purchase:Yes
Excellent sound quality. Easy to use. Fits well. Good controls.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best buds I have ever owned
on March 2, 2025
Posted by: Hooper
[This review was collected as part of a promotion.] 1st thing I noticed was how comfortable they are. Fit perfectly and never slip out. Then the sound hits and these things really come to life. Functional and easy to use. All devices connect so easily. Seamlessly across all apps and devices.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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