Thank you for sharing your experience with the Galaxy Buds3. We appreciate your loyalty to our brand and your kind words about the previous Galaxy Buds models. We understand how frustrating it can be when the fit isn't quite right and the software isn't performing as expected. Let's work on getting those Buds3 to function as smoothly as possible for you. To prepare for a better connection, avoid charging the earbuds using a computer to prevent slow charging. It's also a good idea to keep the earbuds and connected device away from Wi-Fi routers or microwaves to reduce interference. For fixing connection issues, try restarting the earbuds by placing them in the charging case, closing the lid, and waiting for about 7 seconds before reconnecting. Additionally, charge the earbuds for at least 30 minutes using a Samsung-approved charger and ensure the charging contacts are clean. To help with the fit, the Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earbuds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. For further guidance, use the Galaxy Wearable app or Galaxy Buds app for updates and troubleshooting. If you need additional assistance, please do not hesitate to contact us at Samsung Support for further assistance. We hope these steps will help improve your experience with the Galaxy Buds3. -Kelvin
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