Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
4 out of 5
4
Great sound not a good fit
on February 26, 2025
Posted by: Supersport78
[This review was collected as part of a promotion.] Sound is excellent but they do not stay in my ears well. I have smaller ears and it makes it more difficult to find a good fit. Like the sound better but have to have earbuds that go over ear and rest on outside of ear.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Uncomfortable FIT.
on February 26, 2025
Posted by: Brooke
Expertise:Expert
Verified Purchase:Yes
Not comfortable at all. My husband tried them as well as my teenage son.. all 3 of us can agree that they don't fit right and fall out easily. The Pro's are better.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for sharing your experience with the Galaxy Buds3, Brooke! It’s fantastic to hear that your family gave them a try as well. Exploring new tech together can be a lot of fun for everyone involved. We understand that getting the right fit can take some adjustment since the Galaxy Buds3 are open-type buds. They don’t have ear tips like some other models such as the Pro version, which might feel different if you’re used to canal-type earbuds. To get started, we recommend inserting the R bud into your right ear and the L bud into your left ear, making sure the letters are facing you. For optimal performance, we suggest angling the blade slightly so that the microphone points towards your mouth instead of straight down. If they feel a bit loose, adjusting them by rotating them forwards and backwards can help everyone find that perfect fit. Since everyone's ears are unique, this little adjustment can really enhance comfort and sound quality. Once agian, we appreciate your honest feedback. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound great.
on February 26, 2025
Posted by: Hunter W
from Texas
Expertise:Intermediate
Verified Purchase:Yes
They're great. The active sound cancelation is magic and works great.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
A downgrade
on February 26, 2025
Posted by: Sal M
Verified Purchase:Yes
They keep falling right off when trying to use pinch or volume controls. Sound is good but they do not have a good seal due to the one size. I got these with the s25 but would rather use my pro earbuds instead.
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Sal! We appreciate your feedback and are glad to hear about your experience with these innovative buds. As you stated, the Galaxy Buds3 are designed as open-type buds which means they prioritize comfort and ease of use without the need for earbud tips. To get started, make sure to check the bottom of each earbud for the directional marks specifically the L and R. Placing the R bud in your right ear with the R facing you and the L bud in your left ear with the L facing you is key to achieving the best fit. For optimal sound quality, be sure to angle the microphone on the bottom slightly towards your mouth rather than straight down. This positioning can enhance your call and voice assistant experiences. If you're finding the fit isn’t just right, feel free to rotate them forwards and backwards until they feel comfortable for you. We truly hope these tips help you enjoy your Galaxy Buds3 to the fullest. If you have any more questions or need assistance don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Hard to use...
on February 26, 2025
Posted by: Yunus
Verified Purchase:Yes
I can't stop the video I'm listening to by clicking on the headset. The video stops when I hold the headset using all my fingers. This is a very difficult design. How did you even think of this? Very, very bad...
Response from Samsung USBy R&R Team, March 10, 2025
Thank you for sharing your feedback on the Galaxy Buds3, Yunus. We understand the importance of having an intuitive and user-friendly design. To help improve your experience with the touch controls, here are a few tips to help you get started. The Galaxy Buds3 utilizes a pinch gesture for media controls, including play and pause. Pinch the designated area gently to ensure the action is registered. Avoid using sharp objects or applying excessive force. If you find the pinch control challenging, you can customize the touchpad commands using the Galaxy Wearable app. This allows you to assign functions that suit your preferences. For more detailed guidance, you can refer to our touchpad commands guide in the link attached. If you need further assistance or have additional questions, please don't hesitate to contact us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001318/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Sound
on February 26, 2025
Posted by: Hani
Verified Purchase:Yes
The sound not clear
And sometimes there is a very annoying sound echo, maybe there is a problem
Response from Samsung USBy R&R Team, March 7, 2025
Thank you for sharing your experience with the Galaxy Buds3, Hani. We're glad you took the time to provide your feedback as it helps us understand how to enhance your listening experience. If you’re noticing low volume or poor sound quality on one or both buds, there could be a few factors at play. Sometimes it’s just a matter of ensuring that the earbuds are worn correctly. They should fit snugly in your ears for optimal sound performance. It’s also worth checking for any dust or debris that may have accumulated in the speaker mesh, as this can affect audio quality. Additionally, keeping your Galaxy Buds updated is key. Outdated software might lead to performance changes, so make sure to check for the latest updates through the Galaxy Wearable app. Battery levels can also influence sound quality, so if you notice a drop in volume, try charging them fully to see if that makes a difference. If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support -Kelvin.
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't stay in ears.
on February 26, 2025
Posted by: Ryan
from South Carolina
Expertise:Intermediate
Verified Purchase:Yes
Very odd shape, uncomfortable. Won't stay in my ears at all. And yes I rotated them like everyone says to do.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 10, 2025
Thank you for sharing your feedback on the Galaxy Buds3, Ryan. We understand that comfort and fit are crucial for an enjoyable listening experience. The Galaxy Buds3 feature a completely new design that ensures a comfortable fit, allowing you to wear them all day long without discomfort. Since you've already tried repositioning the earbuds and the Buds3 don't have ear hooks or wingtips, we recommend ensuring that the earbuds are properly positioned in your ears. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. If you continue to experience discomfort, please don't hesitate to reach out to us at Samsung Support for further assistance. We're here to help ensure you have the best experience with your Galaxy Buds3. Thank you for being the best part of Samsung! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's an all around upgrade
on February 26, 2025
Posted by: CrunchyTacos12
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy Buds 3 for a couple of weeks now, and I’m honestly really impressed. The design is sleek and fits comfortably in my ears, even during longer listening sessions. Sound quality is fantastic—nice, clear highs, solid mids, and a good punch of bass. The Active Noise Cancellation (ANC) works well to block out most background noise, which is a huge plus when I’m on public transport or working. When I need to hear the outside world, the ambient mode does the job perfectly.
Battery life is decent too—I get about 6 hours of continuous listening, and the charging case gives me more than enough power for a full day. I love that it supports wireless charging, so I don’t have to mess with cables. Pairing is quick and easy, and I’ve had no issues with connectivity, whether I’m using them with my Android phone or laptop. Overall, for the price, these are a great deal and have definitely become my go-to earbuds.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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