Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Excelente audio
on March 26, 2025
Posted by: POSITIVEVIBES
[This review was collected as part of a promotion.] The battery lasts a long time, the audio has the best quality I've ever heard, so I take them everywhere.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Definitely not good
on March 26, 2025
Posted by: Notgood
[This review was collected as part of a promotion.] Think this is the worst buds I've had. Should have been an upgrade from the buds 2 pro but it was not. It slips out my ears easily. 3 stars because I like the color and case.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, March 27, 2025
Thanks for sharing your feedback about the Galaxy Buds3 Pro. We’re glad you like the color and case! Since the Galaxy Buds3 are open-type buds rather than canal types, they have a different fit experience. To help you get the best sound and comfort, make sure to check for the directional marks at the bottom of the earbuds. The "R" should go in your right ear with the "R" facing you, and the "L" in your left ear, also facing you. Angling the buds slightly so that the microphone points toward your mouth can enhance your experience too. You can also adjust the fit by rotating the earbuds forward or backward until it feels just right. Everyone has their own unique ear shape, so finding that perfect angle can make a big difference. If you have any other questions or need tips, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The sound quality is amazing, I really like it.
on March 26, 2025
Posted by: Jbermudez96
[This review was collected as part of a promotion.] The sound is incredible and the noise cancellation enhances the feeling of quality.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for your feedback on the Galaxy Buds3, Jbermudez! We’re pleased to learn that you’re enjoying the incredible sound quality and noise cancellation. The seamless codec truly elevates your audio experience, ensuring that whether you're on a call or immersed in a playlist, you receive high-quality streaming with up to 24-bit/96kHz audio. It’s wonderful to know that the Buds3 is enhancing your listening experience! If you have any more thoughts or feedback, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
All depends on the size of your ears.
on March 26, 2025
Posted by: Paulie G
from Vancouver, WA
Expertise:Intermediate
Verified Purchase:Yes
They don't fit well in my ears and there's no way to change that. They also spew sound throughout the immediate area so everyone can hear what you're listening to. The design makes it difficult to adjust the fit without changing settings by accident. The sound they put out is good though.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 28, 2025
Hi there Paulie! Thanks for sharing your experience with the Galaxy Buds3! We understand how important it is to get the right fit for an optimal audio experience. Since the Buds3 are open-type buds, they don’t have ear tips, which can definitely make fitting them a bit different from traditional canal-type earbuds. To help you get started, be sure to check the directional marks on the bottom of the buds. The 'R' should be facing you when you insert it into your right ear, and the 'L' should be facing you for the left ear. A helpful tip is to angle the stem slightly so that the microphone points towards your mouth rather than hanging straight down. If the fit doesn’t feel quite right, you can easily adjust them by rotating the buds forward or backward until you find the perfect position that feels secure and comfortable. This adjustment can really enhance both comfort and sound quality! If you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound and quality
on March 26, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I trade in my galaxys buds 2 pro for the 3 pro and they're truly awesome
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2025
Thank you for your amazing review of the Galaxy Buds3, Juan! We’re thrilled to hear how much you’re enjoying them after upgrading from the Buds2 Pro. The enhancements in sound quality and active noise cancellation really do elevate the listening experience, don’t they? We’re glad you’re finding them to be a game-changer! Your feedback is invaluable as we strive to create the best audio experiences possible. If you have any questions or need any assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
They are absolutely wonderful
on March 25, 2025
Posted by: NutellaRolls225
[This review was collected as part of a promotion.] Not only are they noise-canceling, I can choose what to hear, plus they are super comfortable; they don't fall out even if I move side to side. The fact that I can adjust them without pausing my music or video accidentally is wonderful. I have had Samsung buds since the first ones came out, and that was always a problem, but I just love these.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 25, 2025
Thank you for sharing your wonderful experience with the Galaxy Buds3! It's great to see that you're enjoying the Active Noise Cancellation feature. This feature allows you to focus on what you want to hear while filtering out unwanted distractions. The redesigned fit ensures comfort throughout the day, and it's great that they stay securely in place even as you move around. The intuitive Pinch Control feature makes adjusting controls effortless, letting you manage your music or video without interruptions. Your loyalty to Samsung earbuds over the years speaks volumes, and we're thrilled that the Galaxy Buds3 have exceeded your expectations. If you have ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The product has great
on March 24, 2025
Posted by: Manny1873
[This review was collected as part of a promotion.] The sound music is amazing, I,am very satisfied with my new earbuds,I,m so happy
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for your wonderful feedback, Manny! We're absolutely delighted to see that you love the sound quality of your Galaxy Buds3. With cutting-edge 24-bit Hi-Fi audio and our expertly designed 1-way speaker, every note truly comes to life, delivering an immersive listening experience like no other. Your satisfaction means the world to us, and we’re excited to know that the Buds3 are enhancing your music enjoyment. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sounds
on March 24, 2025
Posted by: RedondoBeach
[This review was collected as part of a promotion.] I like how the buds feel secure in my ear. The sounds are full.
I even accidentally washed the buds and it still worked perfectly.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 25, 2025
Thanks for sharing your experience with the Galaxy Buds3! It’s fantastic that the earbuds fit so securely in your ears, ensuring comfort during use. The rich and full audio quality truly stands out, making everything sound vibrant and clear. It's also impressive that the buds maintained their functionality even after being accidentally washed, showcasing their durable design and water resistance. Please be sure to make sure you clean and dry the buds. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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