Thank you for sharing your experience with the Galaxy Buds3, Miguel. We understand how frustrating it can be when the earbuds aren’t charging as expected, and we’re here to help you get the most out of your earbuds! First, please ensure that you’re using the included USB cable along with a Samsung-approved wall adapter for optimal charging. If you’re using a wireless charging pad, it’s important to place the case directly in the center. If there’s a cover on the case, we recommend removing it to avoid any interference during charging. It’s also key to check that the earbuds are seated correctly in the case, as proper alignment with the charging contacts is essential. If there’s any debris on the contacts, a gentle cleaning can help establish a better connection. Don’t forget to verify that the earbud tips are installed correctly, as this can impact how they fit in the case. We also suggest looking at the indicator lights; if they’re flashing red or showing irregular behavior, reconnect the charger and let them charge for at least 10 minutes to see if that helps. Lastly, please inspect your earbuds, case, and charger for any signs of wear. If charging continues to be a challenge, feel free to reach out to Samsung Support at 1-800-SAMSUNG for further assistance. -Kelvin
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We appreciate your honest feedback on the Galaxy Buds3, Jennio, as it is vital for our continuous improvement. The Samsung Galaxy Buds3 are designed to provide a comfortable fit and feature a new design that keeps them securely in your ears throughout your day. These are open-type buds, meaning they do not have earbud tips; you simply place them in your ears to get started. To insert them correctly, look for the directional markings on the bottom that indicate the left (L) and right (R) buds. Insert the R bud into your right ear, ensuring the R faces you, and the L bud into your left ear with the L also facing you. Adjust the angle slightly so that the microphone on the bottom points toward your mouth rather than straight down, and feel free to rotate the buds forward and backward until they fit comfortably. We hope that these steps help you achieve a perfect fit with your buds. If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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