Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
4 out of 5
4
Great but..
on April 1, 2025
Posted by: Angel12
[This review was collected as part of a promotion.] These are great, but the sound quality could be a little better along with the overall base and noise canceling. It may be that they're slightly too big for my ears, but the sound could definitely use a boost! The design is great, they overall feel nice.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 1, 2025
Thank you for reaching out to share your thoughts on the Galaxy Buds3, Angel. The open-type design of the Buds3 aims to provide a comfortable and natural fit. If the earbuds feel slightly too big, try adjusting them by gently rotating them left or right to find a more secure and comfortable fit. The Active Noise Cancelling feature helps reduce surrounding noise, and pairing this with the Galaxy Wearable app allows customization of sound settings, including the equalizer, to boost both the bass and overall sound quality to suit your preferences. Your feedback is appreciated, and it's great to know you enjoy the design and feel of the Galaxy Buds3! If you have any questions or need further assistance, be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfection
on April 1, 2025
Posted by: Kifran23
[This review was collected as part of a promotion.] From the comfort in the ear, lightweight and the great audio it has. The design and colour are spectacular. I love it in
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 1, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Kifran. We're very happy to see that the buds have met your expectations. The Buds3 lightweight build and comfortable fit ensure a great fit, allowing for a great experience. The high-resolution audio with Adaptive Equalizer delivers clear and dynamic sound tailored to your listening style. The redesigned shape and fresh finishes, including options like Silver and White, add a stylish touch that stands out. Your enthusiasm shines through, and it's fantastic to see how much you love them! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Would Not Buy Again
on March 31, 2025
Posted by: April
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
I wish I wouldn't have traded in my Galaxy Buds 2 for these. They're very uncomfortable to wear and fall out easily. The sound is good when they're working properly. I've had to disconnect and reconnect them several times because they'll start sounding statically at random times. I love Samsung products, but unfortunately, I would not recommend these ear buds.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, April 1, 2025
Thank you for sharing your feedback on the Galaxy Buds3, April. In regard to the fit, adjusting the earbuds for a secure fit is crucial. Rotate the earbuds left or right until they fit comfortably, ensuring the touch-sensitive sensor makes contact with your ear for optimal functionality. If the earbuds feel loose, repositioning them may help achieve a better fit. If you experience static noise while using the earbuds, you can try restarting them to refresh their functionality. Place the earbuds in the charging case, close the lid, and wait for 7 seconds. Then, open the lid and reconnect the earbuds to your device. Cleaning the earbuds, especially the touch-sensitive sensor and speaker area, can also help improve audio performance and reduce static. If the sound persists, reconnecting the earbuds through the Galaxy Wearable app can provide additional customization options for optimal sound quality. Your feedback is valuable, and we appreciate you sharing this with us! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They're not comfortable.
on March 31, 2025
Posted by: Cledo
Verified Purchase:Yes
It doesn't hold up well in the ear and it comes out.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 1, 2025
We appreciate your honest feedback regarding the Galaxy Buds3, Cledo. We always look forward to hearing from our customers. The Galaxy Buds3 feature a brand-new design and fit, crafted for ultimate comfort no matter where your day takes you. The buds are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We hope that these tips help enhance your overall experience with the buds. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds qre not worth it
on March 31, 2025
Posted by: GF jones
Verified Purchase:Yes
The right big went out after 2 weeks
Won't work at all
Don't waste your money
Response from Samsung USBy R&R Team, March 31, 2025
Hey GF Jones! Thank you for sharing your feedback on the Galaxy Buds3. We always look forward to hearing from our customers, and we would like to help get what you're experiencing resolved. If one earbud isn’t working, try checking the battery level using the Galaxy Wearable app. Ensure the charging case has enough charge, and place the earbud in the case until the red light appears, indicating it’s charging correctly. If the light doesn’t turn red, remove and reinsert the earbud until it does. Once the light turns green, it will be fully charged and ready for use. Samsung products are covered against manufacturing defects in material and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, which provides extended protection and extra support. You can enroll eligible mobile devices on Samsung.com at the time of purchase, or within 60 days of purchase at samsungcareplus.com. If it still doesn’t function as expected, Samsung Support can assist with troubleshooting or repairs to ensure the best experience. Your feedback is important, and we appreciate you sharing it! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best no ear tips earbuds
on March 31, 2025
Posted by: ElMany91
[This review was collected as part of a promotion.] I wanted to have some buds with no ear tips ñ, and then these where released.
I just love how confortable they are.
They sound amazing, sound quality it's just great, and you can make them sound better with some EQ.
The preset EQ's are not bad too.
Battery it's just fine for me, they last me between 2 to 3 days depending of my use with a single charge.
They are my daily drivers since I got them ok Christmas.
No regrets with this amazing earbuds.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 31, 2025
Thank you so much for your thoughtful review of the Galaxy Buds3! We’re thrilled to hear that you love the comfortable design and fantastic sound quality. It’s great that you’re enjoying the EQ settings. Personalizing your audio experience can make such a difference in your experience. We designed the battery life to keep up with your daily routine, and it’s absolutely incredible to know they're lasting you 2 to 3 days on a single charge! It's inspiring to see our earbuds become a part of your daily life since Christmas. Your satisfaction truly means a lot to us, and we hope the Galaxy Buds3 continues to enhance your listening experience for a long time to come! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
These are kind of a chore to wear.
on March 31, 2025
Posted by: bill
I think these sound great, and have amazing features, but they do not stay in my ear even after looking up samsungs placement video, and they need a very specific placement anyway to get that sound. Since you will be constantly adjusting them you will also be constantly fighting the touch controls. If you want to actually take advantage of the touch controls you are most likely going to pop them out. There are no included wing tips or accessories for fitting so its a luck of the draw if your ear shape is compatible with them.
Any movement is a risk of wedging them out of your ear. Tilting, turning your head, reaching up or swallowing, chewing, or smiling. Talking into them invites all kinds of movement so that wont be anywhere close to a hands free experience.
I wouldn't buy this unless you are 100% sure on the fit. I'm not sure where and why you would want to try on a display model though. Maybe you can find one laying around on the ground since that is where they love to be.
Response from Samsung USBy R&R Team, April 1, 2025
Hey there Bill! Thank you so much for sharing your thoughts on the Galaxy Buds3. We're thrilled to see your interest in our innovative design! The open-type design of the Galaxy Buds3 provides a unique listening experience, allowing for a more natural awareness of your surroundings. This setup eliminates the need for earbud tips, making it easier to wear for extended periods. If you're trying to get the perfect fit, remember to check the directional marks on the earbuds. The “R” and “L” indicators make it straightforward to place them correctly, with the R bud in your right ear and the L bud in your left. Adjusting the angle of the buds so that the microphone is pointed towards your mouth enhances call clarity, too! Feel free to rotate them slightly to find a comfortable position that works best for you. We understand that every ear is unique, and we want your experience to be just right! If you have any more feedback or questions about your Galaxy Buds3, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Too big for my ears
on March 31, 2025
Posted by: Paola
from Texas
Expertise:Expert
Verified Purchase:Yes
Very expensive earbuds and they are too big for an average sized ear. They would fall off so easily
No, I would not recommend this to a friend.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 31, 2025
We appreciate your honest feedback on the Galaxy Buds3, Paola. It's always important for us to get feedback from our customers. We see that you may be having some trouble getting the right fit. The Galaxy Buds3 are designed as open-type buds rather than canal type, which means they do not have earbud tips. To get started, simply place the buds in your ears and check the bottom of each earbud for directional marks. You will see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you, and the left bud (L) into your left ear with the "L" facing you. Slightly angle the earbuds so that the microphone on the bottom points toward your mouth instead of straight down. You can adjust the fit by rotating the buds forwards and backwards until they feel comfortable. We hope that this helps you achieve a better fit with your buds. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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