Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
2 out of 5
2
Meh
on April 13, 2025
Posted by: Kbd34
Verified Purchase:Yes
Ai for these isn't in ear buds. It require a new phone with galaxy ai. Controls are less intuitive than previous models however there are more quick controls available
Features
2 out of 5
2
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your feedback about the Galaxy Buds3, Kbd34. The Galaxy Buds3 and Buds3 Pro are the first earbuds from Samsung to feature Galaxy AI technology. However, Galaxy AI features are enabled by pairing them with compatible Samsung devices, as the AI functionality is not embedded directly in the earbuds. Regarding controls, the Buds3 series introduces pinch controls on the stem, which may feel different from previous models but offer additional quick control options for enhanced functionality. Your insights are valuable, and we appreciate you taking the time to share them. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My favorite earphone
on April 13, 2025
Posted by: Natanya
Verified Purchase:Yes
Too easy to fell out of your ears, but other it's amazing
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, Natanya. It’s great to see that you find them amazing overall. Since the Galaxy Buds3 are open-type earbuds without ear tips, ensuring the proper fit is essential to keep them secure. To wear them correctly, check the directional marks (L and R) on the earbuds and insert them with the marks facing you. Angle the earbuds slightly so that the microphone on the bottom points toward your mouth. Adjusting them by rotating forwards or backwards can also help achieve a more secure fit. Your feedback is valuable and helps highlight areas for improvement. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy bud 3 sliver
on April 12, 2025
Posted by: Cindy
Verified Purchase:Yes
Sound quality is fantastic but it a bit too big to fit in my ears. Other then that it great.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds
on April 11, 2025
Posted by: Mk11
Verified Purchase:Yes
Only thing I wish it had the ear flaps that hold it inside your ear like the previous version
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 14, 2025
Thank you for sharing your feedback about the Galaxy Buds3, Mk11. The Galaxy Buds3 features a new open-type design, which prioritizes comfort and a lightweight fit. Unlike previous versions, they do not include ear flaps or tips, as they are designed to rest securely in your ears without additional support. This design choice offers a different wearing experience, and we appreciate your input as it helps us understand user preferences. For tips on how to get the best fit, please be sure to check out the link attached. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Hood start
on April 11, 2025
Posted by: Dria
Expertise:Expert
Verified Purchase:Yes
For me, the left ear does not fit so well. The volume is good, the bass is good and the weight is good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for your feedback, Dria! The Galaxy Buds3 are open-type earbuds designed to offer comfort and quality without earbud tips like canal-type earbuds. To wear them correctly, check the earbuds for the "L" and "R" marks, insert them into the corresponding ears with the marks facing you, and adjust the angle so the microphone points toward your mouth. You can rotate the earbuds forward or backward until they fit securely. These steps can help improve sound quality and comfort. For your left ear, trying these adjustments may help achieve a better fit. Keeping the earbuds clean is also important for a consistent and comfortable fit. We're glad to see you’re happy with the volume, bass, and lightweight design, and we truly appreciate your feedback! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds3 Silver
on April 10, 2025
Posted by: Cesar
from El Paso, TX
Verified Purchase:Yes
The Buds3 work great. Easeir on the ear then the earlier versions.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 11, 2025
Hey Cesar! It's wonderful to see that you're enjoying your Galaxy Buds3 and finding them more comfortable than earlier models. The new design was created with everyday wear in mind, providing a secure and ergonomic fit for extended use. Your feedback helps us understand what works well and keeps us motivated to continue enhancing our products. We’re thrilled that they’re making a difference in your experience! If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't waste moneg on Buds 3
on April 10, 2025
Posted by: Anonymous
from NY
Expertise:Expert
Verified Purchase:Yes
The Buds 3 is a very very Poor design and poor fit.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 11, 2025
Thank you for sharing your feedback about the Galaxy Buds3. We’re sorry to hear that you found the design and fit unsatisfactory. The Galaxy Buds3 are designed as open-type earbuds, which means they don’t have ear tips like canal-type earbuds. To ensure the best fit, it’s important to wear them correctly. Check the bottom of the earbuds for the directional marks "L" and "R." Insert the "R" earbud into your right ear with the "R" facing you, and the "L" earbud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the earbuds by rotating them forwards or backwards until they feel secure and comfortable. We understand that fit can vary depending on individual ear shapes, and we appreciate you taking the time to share your thoughts. Your feedback is valuable and helps us improve. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds3
on April 10, 2025
Posted by: Jorge
from El paso tx
Expertise:Expert
Verified Purchase:Yes
great sound and ease of use. The case is beautiful
Response from Samsung USBy R&R Team, April 29, 2025
Thank you for your fantastic review, Jorge! We love to see you’re enjoying the great sound quality and the ease of use of the Galaxy Buds. We’re glad to know that you find the case beautiful! The sleek and sophisticated design not only looks great but is also functional. With up to 24 hours of playtime on a single charge and the convenience of extending that to 30 hours with a fully charged case, you can enjoy uninterrupted listening all day long. Your feedback highlights why we strive to create products that combine style and performance. Thanks again for sharing your thoughts! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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