Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,025 Reviews)
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product.
(
332 out of
666)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Posted by: Stylianos
from Hasbrouck Heights, NJ
Expertise:Intermediate
Verified Purchase:Yes
On the first week of use I started hearing static noise, I reached out to the team , they guided me to reset them after a video sharing with them that you could hear a very loud whistle noise. They still keep doing it many times since then. Also then you rub them by mistake you can hear another whistle noise that makes you take off the earbuds. I would never buy them again.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3, Stylianos. If you are experiencing static noises while using your Galaxy Buds, there are several steps you can take to resolve this. First, check for updates for your earbuds and the connected phone or tablet to ensure that all devices have the latest software version. Restarting and resetting your earbuds can help clear any minor glitches. Be sure to check out the link provided for additional troubleshooting steps to help resolve this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase or within 60 days of device purchase at samsungcareplus.com. If this continues to happen, please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01211003/
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Written by a customer while visiting Samsung US
Customer Rating
5
Audición perfecta 360
on February 13, 2025
Posted by: Epe8822
[This review was collected as part of a promotion.] Siempre he sido amantes a samsung y estoy ubicando los buds y son lo mejor te envuelve en su fenomenal sonido que pareciera estar en un mundo del metaverso
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very seemless dependable on everyday and beautiful
on February 13, 2025
Posted by: Inlove2
[This review was collected as part of a promotion.] First of all it's very beautiful and attractive to everybody who see it
Very dependable as it long lasting battery lasts for realy alot of time hours of listening and watching lasts all day and very fast if I needed more time it charges like thunder I get half of the battery
Very cool and easy and it's seamless features between my tab and phone it's switching between them alone when I open something on any of my deviceses
It's sound is very clear and as specific as I need from it
It's my realy my best buy
Very dependable as it long lasting battery lasts for realy alot of time hours of listening and watching lasts all day and very fast if I needed more time it charges like thunder I get half of the battery
Very cool and easy and it's seamless features between my tab and phone it's switching between them alone when I open something on any of my deviceses
It's sound is very clear and as specific as I need from it
It's my realy my best buy
Value
5
Written by a customer while visiting Samsung US
Posted by: Josh F
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Great sound. Easy to connect and control. Enjoying the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pure sound . Good quality built
on February 13, 2025
Posted by: NAJI1989
[This review was collected as part of a promotion.] Has fast charging case . Doesn’t cause me allergies anymore .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't fit and 'pinch' controls are so awkward
on February 14, 2025
Posted by: Tabatha
from Illinois
Expertise:Intermediate
I can't comment on sound quality because I cannot enjoy these long enough to tell. Even if I'm sitting perfectly still and not trying to clean or any other activities I would use earbuds for, these fall out or come loose enough and trigger the sensor to think I took them out. I can only listen to maybe 5minutes if an audio book at a time. I've read the guides. I've read all the guides, but the design is just terrible. They fall right out. I miss the wing tips. They were fool proof and comfortable. And the "pinch" controls might be worse than then falling out. The way you have to grab the stem to 'click' them back on after they fall out and pause audio is so aggressive. My ears feel bruised. I don't even want to wear them anymore. What was so wrong with the tap controls? They were so nice. I have never been this disappointed in a Samsung product. What happened here?
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Response from Samsung USBy R&R Team, February 19, 2025
Thanks for reaching out, Tabatha. We appreciate you taking the time to share your honest review on the Galaxy Buds3. We truly appreciate your feedback and understand the importance of a comfortable and enjoyable listening experience. We recognize that finding the right fit can be vital for optimal performance. While the Galaxy Buds3 come with a design that doesn't include ear tips, we recommend trying different angles and positions to secure them better in your ears. It can take a little adjustment to find the perfect fit that works best for you. To get started, check the bottom of the earbuds for directional marks indicating "L" for left and "R" for right. Insert the "R" bud into your right ear with the "R" facing you and the "L" bud into your left ear with the "L" facing you. Angle the microphone on the bottom slightly towards your mouth, rather than pointing straight down, and adjust the buds by rotating them until the fit feels right. Regarding the touch and pinch controls, we realize that transitioning from tap controls might take some time, but we designed these controls to provide more intuitive interaction. Be sure to check and make sure your buds are up to date with the latest updates using the Galaxy Wearable app. If you find that your earbuds are frequently triggering the sensor, please ensure they are properly inserted and nestled in your ears. A secure fit is crucial not only for comfort but also for sound quality and stability during use. We appreciate your loyalty to Samsung and are here to help you make the most of your Galaxy Buds3. If you have any more questions or would like assistance, please feel free to reach out to us at Samsung Support. Thank you for being part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Design and Fit
on February 14, 2025
Posted by: VICTOR V
Expertise:Intermediate
Design and Fit
The Samsung Buds3 Silver feature a modern and sleek design with a metallic finish that gives them a premium look. However, in my experience, the fit is not the most comfortable. Despite trying different positions, the earbuds do not stay securely in my ears and tend to fall out with movement, making them impractical for daily use, especially while walking or exercising.
Unlike other models with interchangeable silicone ear tips, these have a rigid open-fit design, which may not be ideal for all ear types. In my case, the lack of a secure fit affected the overall experience, making them unreliable for activities that involve movement.
The Samsung Buds3 Silver feature a modern and sleek design with a metallic finish that gives them a premium look. However, in my experience, the fit is not the most comfortable. Despite trying different positions, the earbuds do not stay securely in my ears and tend to fall out with movement, making them impractical for daily use, especially while walking or exercising.
Unlike other models with interchangeable silicone ear tips, these have a rigid open-fit design, which may not be ideal for all ear types. In my case, the lack of a secure fit affected the overall experience, making them unreliable for activities that involve movement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 15, 2025
Thank you for sharing your experience with the Galaxy Buds3, Victor. The Buds3 features a new 11mm speaker and an enhanced 1.5x amp diaphragm that truly brings music to life. Regarding the design, the Galaxy Buds3 utilizes an open-type design, which indeed means they don't come with ear tips. We designed them this way to ensure comfort and convenience; simply place them in your ears for a quick and easy setup. We recommend checking the directional markings on the earbuds to ensure a secure fit. Make sure to insert the R bud into your right ear and the L bud into your left, ensuring that the letters are facing you. It can also help to adjust the angle slightly so the microphone points toward your mouth—this can enhance clarity during calls as well. Additionally, don’t hesitate to rotate them forwards and backward until you find a position that feels just right for you. We truly appreciate your feedback and hope that with these tips, you can maximize your experience with the Galaxy Buds3! If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect features
on February 14, 2025
Posted by: Reallife
[This review was collected as part of a promotion.] perfect build quality
Good sound quality
Battery life excellent
Design awesome
Nice to have
Good sound quality
Battery life excellent
Design awesome
Nice to have
Value
5
Written by a customer while visiting Samsung US