Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
Great with some small issues
on April 24, 2025
Posted by: Dhaniel
Verified Purchase:Yes
Love the features and the weight, issues with the shape being a tad uncomfy and the responsiveness of the touch controls
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for sharing your experience with the Galaxy Buds3, Dhaniel. It's great to know that you enjoy the features and lightweight design of these earbuds. Regarding the shape, the Galaxy Buds3 are crafted with an open-type structure to prioritize comfort during wear. For better fit and stability, try adjusting their position by rotating them slightly or ensuring the microphone is oriented toward your mouth. The touch controls on the Galaxy Buds3 enable intuitive gestures like pinching and swiping to manage music, calls, and other functions. To enhance responsiveness, make sure the touch-sensitive sensor areas are clean and free from moisture, as sweat or liquid can sometimes affect their performance. Additionally, you can personalize the touch gestures through the Galaxy Wearable app to better match your preferences.Thank you for sharing your thoughts, and we hope these tips enhance your experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worthless
on April 24, 2025
Posted by: Tyga
from Nashville TN
Expertise:Expert
Verified Purchase:Yes
These things will not stay in the ear, which in turn renders all the other options or features non-existent.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 24, 2025
It's great to hear from you and get your feedback regarding the Galaxy Buds3, Tyga. We want to ensure that you are able to enjoy all the great sounds and features your buds provide. We understand that some users may be used to the ear tips we normally provide for our previous iterations. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We hope these tips help enhance your experience with the Buds3. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
worst buds ever, keeps on slipping from ear
on April 23, 2025
Posted by: Ajhsn
from Salt Lake City Utah
Expertise:Expert
Verified Purchase:Yes
worst buds ever, worst buds ever, keeps on slipping from ear
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 24, 2025
Thank you for sharing your feedback on the Buds3, Ajhsn. Your feedback is crucial as we continue to make changes and improvements. The Buds3 are designed as open-type buds, so they don’t include earbud tips. To ensure a proper fit, check the bottom of the Buds3 for the directional marks—you’ll find an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone points towards your mouth rather than straight down. You can adjust the Buds3 by rotating them forwards and backwards until the fit feels right. Proper placement can help improve their fit and keep them secure. We appreciate your thoughts! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Earbuds Ever!
on April 23, 2025
Posted by: MoonyOps
Expertise:Expert
Where to begin? I love these earbuds! I thought I knew what high-quality audio sounded like, but I had barely scratched the surface. The Galaxy Buds3 Pro changed the way I listen to music, for the better! Fantastic audio quality and a sleek design. The bass sounds perfect; I can't wait to see what your next big idea is. Great job, Samsung; you never fail to impress me.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for your amazing feedback, Moony! We're thrilled to know that the Galaxy Buds3 Pro have transformed your music listening experience. Our team put a lot of effort into delivering exceptional audio quality and a sleek design, and it’s wonderful to know that you appreciate the powerful bass and clarity. We’re always striving to push the boundaries, and we can’t wait to show you what’s next. Your support means the world to us! If you ever have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
For bigger ears
on April 23, 2025
Posted by: Bruce
from Florida Keys
Expertise:Intermediate
Verified Purchase:Yes
Do not stay in my ears. Sound quality is great. Wish they fit.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 24, 2025
Thank you for sharing your feedback on the Buds3, Bruce. We appreciate you sharing your thoughts regarding the fit and we love to see that you think the sound quality is great. These earbuds are designed as open-type buds rather than canal types, which means they don’t have earbud tips. To ensure a better fit, start by checking the bottom of the Buds3 for the directional marks labeled L and R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone points toward your mouth rather than straight down. You can also adjust the Buds3 by rotating them forward or backward until the fit feels comfortable and secure. Proper placement can help improve their stability and reduce slipping. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
You will get got
on April 23, 2025
Posted by: Eric
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
Oh buddy, these thing are absolutely trash when it comes to comfort. Hard plastic in your ear. That's it. Feels like you have a rock in both ears. Sound quality is really good but there is no getting over the comfort. If you want comfort along with your great sound and want to atick with samsung you have to pay more and get the 3pro. Just don't get them and buy something better.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 23, 2025
Thank you for sharing your thoughts, Eric. The Galaxy Buds3 are designed with a new fit and shape aimed at providing comfort throughout the day, but we understand that comfort can vary from person to person. Be sure to check out the link attached for options to help you get the best fit with your Buds3. It's great to see that you enjoyed the sound quality, as the enhanced 11mm speaker and amp are crafted to deliver dynamic audio. Your feedback about comfort is valuable, and we appreciate you taking the time to share your experience. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No thanks.
on April 22, 2025
Posted by: Faithful Samsung User
Verified Purchase:Yes
Good sound but they don't stay in place. Easy to fall out of ear.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy R&R Team, April 23, 2025
Thanks for sharing your thoughts on the Buds3 Pro! It sounds like you're enjoying the sound quality, which is great to hear! Since these buds are designed as open-type rather than canal-type, they don't have traditional earbud tips. Getting the right fit can take a bit of adjustment—try placing them in your ears with the correct orientation (R in the right ear and L in the left) and angling the blade slightly so the microphone points towards your mouth. You can also rotate them forward or backward to find the most secure position. We hope this helps improve the fit and comfort! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good but not great
on April 22, 2025
Posted by: Anonymous
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Good, sound quality when I can get them to sit in my ears correctly. I feel like the Buds FE are a better fit for my ear shape.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Thank you for sharing your experience with the Galaxy Buds3, Knine! We’re thrilled to see you appreciate the sound quality. We understand that a perfect fit is essential for the best listening experience. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earb FEds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Your comfort is our priority, and we hope these steps help enhance your experience with the Buds3. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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