Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9 out of 5
3.9
(2,166 Reviews)
Open Ratings Snapshot
Rating breakdown 2,166 reviews
5 Stars
1,112
4 Stars
348
3 Stars
255
2 Stars
173
1 Star
278
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Poor quality
on January 22, 2025
Posted by: Lady T
I bought this on 11/18/24. I ordered them from the Samsung website and I had them sent to Best Buy. Where I purchased from. They don't stay connected to my phone and has horrible volume.
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3, Lady T! We appreciate your feedback and would like to provide some helpful tips. We see that you reached out concerning your buds not staying connected. First, ensure that you're wearing your earbuds correctly for optimal performance. It's also important to keep the earbuds within a 30-foot range of your device while avoiding obstructions like walls or electrical equipment that could interfere with the connection. Additionally, checking for any available software updates through the Galaxy Wearable app on your phone, tablet, PC, or TV can enhance functionality. Make sure your earbuds have sufficient battery by verifying the levels in the Galaxy Wearable app or by placing them back in the case for a moment. Check out the link attached for options to help troubleshoot the low volume you are experiencing. If these steps don’t fully address your concerns, please reach out to us at Samsung Support so that we can offer further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed, sad and feel used
on January 26, 2025
Posted by: David V
from Texas
Expertise:Expert
Verified Purchase:Yes
Very very disappointed I have always bought samsung products , these buds fall off all the time, can't even play a sport or walk, or move without it not coming off my ear. I have never been so upset in buying and feeling like I wasted my money in something useless. Feels like I been robbed. I feel like not even shopping for samsung products. Very unsatisfied
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, David. We truly value your loyalty to Samsung products and noted your concerns. The Galaxy Buds3 are designed as open-type earbuds, which means they don’t come with ear tips that insert deeply into the ear canal. For the best fit, we recommend starting by checking the directional marks on the bottom of the earbuds—an "L" for the left and an "R" for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. It can help to angle the earbuds slightly so that the microphone on the bottom points towards your mouth. Additionally, you might find that rotating the buds forward and backward can create a more secure and comfortable fit. We want you to fully enjoy your Galaxy Buds3 experience, whether you’re exercising, walking, or on the move. If you have any further questions or need assistance, please do not hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not as good as other models
on January 26, 2025
Posted by: Jskel1
Expertise:Intermediate
Verified Purchase:Yes
Dont fit firmly in the ear. They feel like they willl fall out. Went with other models. Samsung did return just fine.
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Jskel1! We always appreciate your feedback. The Buds3 features stunning speakers equipped with a new 11mm speaker and a 1.5x amp-enhanced diaphragm, elevating your sound from dull to dynamic. The Galaxy Buds3 are designed as open-type buds for a more comfortable listening experience, which does mean they don’t come with earbud tips like traditional canal-type earbuds. To help you get the best fit, simply place them in your ears as indicated by the directional marks—look for the “R” for the right ear and “L” for the left. To ensure they sit comfortably and securely, try angling the buds slightly so the microphone points towards your mouth, and adjust them by rotating them forward or backward until you find the fit that feels right for you. We hope this guidance enhances your experience with the Galaxy Buds3 if you choose to give them another go! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
For giant ears, I guess.
on February 5, 2025
Posted by: Anonymous
I wanted to love these, because I LOVE my galaxy live buds, but they're discontinued, and it's so hard to find earbuds that don't have the uncomfortable rubber piece that goes into your ear, but these are weirdly massive! They don't fit in my ears at all and immediately fall out. They kind of fit upside down, but I'm so disappointed. Bring the live buds back, those were the most comfortable earbuds ever.
Response from Samsung USBy R&R Team, February 5, 2025
Thanks for sharing your honest feedback on the Galaxy Buds3. We always love getting insights from our customers. We truly appreciate your feedback regarding the fit. We designed the Galaxy Buds3 with a brand-new open-type style that prioritizes comfort, so they do not feature traditional earbud tips. This allows for a more relaxed fit in your ears, making them ideal for extended use throughout the day. To ensure the best experience, make sure to check the directional indicators on the earbuds. The “R” should be placed in your right ear and the “L” in your left, both facing towards you. You can also adjust the angle of the buds slightly, so the microphone points towards your mouth, which can enhance your call quality. To find the fit that feels right for you, don’t hesitate to rotate them slightly forwards or backwards. We’re here to help you get the most out of your Galaxy Buds3, so if you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed
on February 6, 2025
Posted by: Brandon
from Brooklyn ny
Expertise:Intermediate
Not what I use too when it comes to samsung products
Doesn't fit properly in the ear
I'm gonna take a chance and get the pro
Features
5 out of 5
5
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your experience with the Galaxy Buds3, Brandon. We understand that finding the right fit can be challenging for some, especially with open-type earbuds like these. Since the Galaxy Buds3 don’t come with ear tips, it's important to ensure they are positioned correctly in your ears. Be sure to check for the directional marks at the bottom of the earbuds—'L' for left and 'R' for right. When you insert them, angle the earbuds slightly so the microphone points toward your mouth for optimal sound. You can also adjust the position by rotating them slightly forward or backward until they feel comfortable and secure. With a bit of adjustment, we’re confident you’ll be able to enjoy the incredible sound quality and features of the Galaxy Buds3. Thank you again for your feedback. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
just stick with the buds2 or pro
on February 6, 2025
Posted by: cami
loved the buds 2 so much more. 3 things that i really didnt like about these, they fall out of your ears, they don't come in purple, and i think they're trying too hard to look like airpods. why do they need to have that stick coming off of them? its just a worse design than before.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 7, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, Cami! We’re glad to see you loved the Buds 2 and appreciate your feedback on the new design. We understand that having a secure fit is important for an enjoyable listening experience. The Galaxy Buds3 are open-type earbuds, which means they do not have tips like canal-type earbuds. To get started, simply check the bottom of the earbuds for directional markings; you will see an "L" for the left ear and an "R" for the right ear. Insert the right bud (R) into your right ear with the "R" facing you, and do the same with the left bud (L) for your left ear. Angle the bud slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can also adjust the fit by rotating the buds forwards and backwards until they feel comfortable. Regarding color options, while the Buds3 may not be available in purple, we constantly look for ways to expand our color range to cater to our users' preferences. We appreciate your input on this! As for the design, the Buds3 features a unique stem design that enhances active noise cancellation and overall sound quality, providing you with an immersive audio experience. This design choice was made to ensure that our products deliver exceptional performance. If you have any other questions or need further assistance, feel free to reach out to us at Samsung Support. We're here to help you get the most out of your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Galaxy Buds3 White
on February 9, 2025
Posted by: Shiva
from Virginia
Expertise:Expert
Verified Purchase:Yes
Horrible design, they do not sit in the ears and keep falling out. I don't know which idiot designed these. They do not have a silicon tip nor do they fit properly in the ears. Overall one of the worst buds I have ever come across. Idiotic design, worth negative 10 stars.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi Shiva! We appreciate you sharing your honest feedback on the Galaxy Buds3. The Buds 3 feature an open-type design with a one-way speaker and single amplifier. They have a 43mAh battery, a water resistance rating of IP57, active noise canceling, and 360 audio. Unlike canal-type earbuds, the Galaxy Buds3 do not have ear tips, making them easy to use; simply place them in your ears. To get started, check the bottom of the earbuds for directional marks indicating left (L) and right (R). Insert the R bud into your right ear, ensuring that the R is facing you. Insert the L bud into your left ear, making sure the L is facing you.
Tilt the earbuds slightly so that the microphone on the bottom is directed towards your mouth rather than pointing straight down. You can adjust the fit by rotating the buds forward and backward until it feels comfortable. We recommend using these steps for the best fit with your Buds3. Once again, we appreciate your feedback on the Buds3 and hope to hear more from you in the future. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Samsung's Worst Buds
on February 11, 2025
Posted by: Pamela
[This review was collected as part of a promotion.] Bought these and used them for a few days and I couldn't wear them anymore. Now Brief : Left side constantly falls out and the right one hurts my ear so much that it was irritating my ear. When I contacted Samsung about these issues, they basically told me OH WELL I asked if I could exchange them for the buds3 pro and pay the difference and was told NO. I had been buying Samsung buds for a long time, since they had the old wired white ones and each generarion since then. Will probably not buy anymore.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 12, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3, Pamela. The Buds3 has a new 11mm speaker and a 1.5x amp-enhanced diaphragm, significantly improving sound quality and transforming it from dull to dynamic. You can enjoy exceptional audio quality regardless of how the Buds fit in your ears. We understand that having a comfortable fit is crucial in order to have the best experience with your buds. Since the Galaxy Buds3 are open-type earbuds, they do not have earbud tips. All you need to do is place them in your ears. Be sure to check the bottom of the earbuds for directional marks indicating left (L) and right (R). Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Angle the microphone on the bottom slightly so that it points toward your mouth rather than straight down, and adjust the buds by rotating them forward and backward until you find the right fit. We hope that this helps you achieve a better fit with your Buds3. If you have any questions or concerns, please be sure to reach out to us at Samsung Support, and we'll be more than happy to assist you further. -Kelvin
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Written by a customer while visiting Samsung US
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