Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
4 out of 5
4
Sold pair of headphones
on May 1, 2025
Posted by: James
Verified Purchase:Yes
I liked using the Galaxy Buds3 however they fell short of my expectations so I bought the Galaxy Buds Pro
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No that good
on May 1, 2025
Posted by: G376
Verified Purchase:Yes
Bad sound, no noise cancelling, keep falling from ears my buds 2 pros were way better
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, May 2, 2025
Thank you for sharing your feedback about the Galaxy Buds3. It’s important to us to ensure you have the best experience. For sound quality, we recommend checking the equalizer settings in the Galaxy Wearable app. Adjusting these can help tailor the audio to better suit your preferences. Also, make sure that the Active Noise Cancellation feature is activated in the app. If the noise cancelling still isn’t meeting your expectations, consider resetting the earbuds, as this can help resolve any performance concerns. Regarding the fit, the Galaxy Buds3 is designed for comfort and stability. If they are not staying in place, adjusting their position slightly may improve the fit, as small changes can make a significant difference. Thank you again for your insights. We hope these suggestions enhance your experience with the Galaxy Buds3. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on May 1, 2025
Posted by: Pauli
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Love it! The sound is excellent love how I can get my message
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Too low.
on May 1, 2025
Posted by: Angi333
from NY, NY
Expertise:Intermediate
I got the pro about 2 months ago. The speaker is very low. I can barely hear anything while I'm on the nyc train platforms or stations. Also doesn't fit my ears and I've switched the bud out 2xs.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 2, 2025
Hi Angi! Thank you for your feedback on the Galaxy Buds3. To enhance your listening experience with volume and sound quality, please ensure you’re wearing the earbuds correctly, as fit plays a crucial role. A quick clean can help if dust or debris has accumulated. Additionally, checking that your software is up to date and your battery is charged will also make a difference. For tips on how to get the best fit, please be syre to visit the link attached. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
non stable in ears
on May 1, 2025
Posted by: daffy409
i bought last year. still trying to learn them and how to keep in ears. I've turned them every which way but loose. So I bought me another headset around the neck. one fell out one time and I didn't know it and I kicked it out in the street. luckily no cars were coming. But while in they have a n nice reception for sound. Just too much pushing back in the ears for me. and hard to control features.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 2, 2025
Hi there, Daffy! Thank you for sharing your thoughts on the Galaxy Buds3! We love to see that you enjoy the sounds of the Buds3 but we want you to have the best experience possible. Since these buds are designed as open-type rather than canal types, they provide a unique comfort level without the need for earbud tips. To ensure the best fit, let's make sure you’re placing the left and right buds correctly—just look for the L and R marks on the bottom. The R bud should go in your right ear with the R facing you, and the L bud in your left ear with the L facing you. We recommend angling the microphone towards your mouth rather than straight down for optimal sound pickup. Don't hesitate to rotate them a bit forwards or backwards until you find that perfect fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Faulty earbuds and uncomfortable
on May 1, 2025
Posted by: Rafael
from Maryland
Verified Purchase:Yes
Poor fit, these earbuds are very uncomfortable. They're also don't work well every 10 minutes there a loud popping sound on my right earbud that makes the volume max out after. It's quite frustrating paying for a product that doesnt work.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 2, 2025
Thank you for sharing your experience with the Galaxy Buds3, Rafael. We appreciate your feedback and want to help enhance your experience. To improve comfort, we recommend checking out the link attached fot tips on how to get the best fit with your buds. Concerning the loud popping sound in your right earbud, this can sometimes occur if Active Noise Control is enabled and there's interference. We suggest ensuring that the area around the sub-microphone isn't covered when you’re wearing the earbuds. If you notice that sound persists, consider toggling the noise control feature off and on or resetting the earbuds through the Galaxy Wearable app. If you would like additional assistance after trying these steps, please feel free to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good earphones
on May 1, 2025
Posted by: Danilo P
from Fairview new jersey
Expertise:Beginner
Verified Purchase:Yes
Good sound long time playing battery i like it music phone calls very clear signal
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for your review, Danilo! We’re thrilled to see that you’re enjoying the Galaxy Buds3. With a playtime of up to 5 hours on the earbuds and 24 hours total when you include the case, they’re designed to keep the music going as long as you need. It’s great to know the battery life works well for you, especially with Active Noise Cancelling off, offering an impressive 30 hours of playtime. We’re also proud of the sound quality and the clarity during phone calls. The 11mm dynamic driver, combined with a refined microphone system featuring three mics and a Voice Pickup Unit (VPU), really enhances the listening experience and ensures your calls are crystal clear. Thank you again for your feedback, and enjoy your music and calls with the Galaxy Buds3! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Sound b ut they have a downside for me.
on April 29, 2025
Posted by: Gary
from Modesto, California
Expertise:Expert
Verified Purchase:Yes
Great Sound with downsides
I love how they sound but every few minutes I have to push them back into my ears. My FE buds did not have this issue, ever.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, April 29, 2025
Hi Gary! Thank you for sharing your thoughts on the Galaxy Buds3! It's great to see that you love the sound from your Buds3. We appreciate your observations. It sounds like you’re still getting used to the fit, which is totally understandable. Just a quick reminder that the Galaxy Buds3 are designed as open-type buds rather than canal types, so they don’t have earbud tips. To get the best experience, make sure to place them correctly in your ears: check the bottom for the L and R directional marks. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Also, don't forget to angle the blade slightly so the microphone points towards your mouth rather than straight down. You can rotate the buds forwards and backwards as needed until you find that perfect fit. This should help with any challenges you’re having with them staying in place. Enjoy your listening experience, and feel free to reach out to us at Samsung Support for any further questions or concerns. -Kelvin
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Written by a customer while visiting Samsung US
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