Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Smartest yet
on May 13, 2025
Posted by: AlbinoBaby
I've given up on ear type buds before. Easily confused like my mom. As ear buds go, these are smart.
I would recommend this to a friend!
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your thoughts! It's awesome to see that you find the Galaxy Buds3 smart! They are designed for seamless listening and have features like adaptive sound and incredible 360 sound quality. We understand how frustrating it can be when earbuds don't perform as expected, but the Galaxy Buds3 offers a secure fit and intuitive pinch and swipe controls that make them user-friendly. We hope they continue to enhance your audio experience! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not what I expected in quality from samsung
on May 13, 2025
Posted by: Samsung loyal
from Portland, Oregon
Expertise:Expert
I bought these 4 months ago. The quality in craftsmanship is crap. After a month i threw them in the drawer because the rubber ear seats continue to fall apart been through 4 sets now. Gone back to my pro buds 2 because they are really that much better. I feel the sound quality is better side by side in my pro buds 2.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your experience with the Galaxy Buds3. We hate to see that your buds haven't met your expectations. We truly appreciate your feedback. Please remember that Samsung products are backed by a 12-month limited warranty against manufacturing defects in materials and workmanship. If you need assistance with obtaining replacement bud tips, we encourage you to reach out to us at Samsung Support. Also, for added peace of mind, you have the option to consider Samsung Care+, which offers extended protection and support for eligible devices. We're here to help you enjoy your Galaxy Buds3 to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best
on May 13, 2025
Posted by: SA22
I have had all the galaxy buds these are superior the noise canceling is excellent
Response from Samsung USBy R&R Team, May 13, 2025
Thank you so much for sharing your thoughts with us! We're more than happy to hear that you find the Galaxy Buds3 superior and appreciate the excellent noise-cancellation feature. We designed them to immerse you in your favorite music or calls while blocking out distractions, and it’s great to see it’s making a difference for you. We strive to provide an exceptional experience, and your feedback truly motivates us to keep innovating! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
A little disappointed
on May 11, 2025
Posted by: Amirah
from Washington, DC
Expertise:Expert
Verified Purchase:Yes
The sound quality would be better if they actually fit in my ears! Gonna trade these in for the pro version since I have the tips option on those.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 12, 2025
Hey Amirah! We really appreciate you taking the time to share your experience with the Galaxy Buds3! It sounds like you’re getting to know them well. We understand that adjusting to a new style can be a bit of a learning curve, especially since these buds are designed as open-type, which gives you that more natural, connected feel while listening. When you’re trying to get the perfect fit, just remember to check for those directional marks on the bottom of the earbuds—you’ll find the L and R indicators. It’s all about placing the R bud in your right ear with the R facing you, and the L in your left ear with the L facing you, just as you described. And you’re spot on about angling the blade slightly! This really helps with the microphone’s positioning so that your voice comes through clearly. We want you to enjoy every moment with your Galaxy Buds3, so if you have any further concerns or questions, please be sure to reach out to us at Samsung Support. We’re here to help make your listening experience as enjoyable as possible. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it
on May 9, 2025
Posted by: Jayjay
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Bought as a gift for my husband. Very good design.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 12, 2025
Thank you for your review of the Galaxy Buds3, Jayjay! We're thrilled to see that you appreciate the design. The sleek blade design of the case, with its transparent cover and delicate curved shape, truly makes these buds stand out. Plus, the convenience of USB-C and wireless charging ensures that you can keep them powered up effortlessly. We hope your husband enjoys the immersive sound experience and all the features that come with them! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AI and in ear headphones.
on May 9, 2025
Posted by: Tito M
Verified Purchase:Yes
The Buds 3 are very sophisticated headphones that apply AI to their daily routines. Voice control, 360°spatial sound, gestures. These Buds 3 are a groundbreaking new product. I'm glad I bought them. I highly recommend them.
I would recommend this to a friend!
Features
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Thank you so much for your wonderful review of the Galaxy Buds3, Tito! We’re exhilarated to see that you're enjoying the advanced AI features, such as voice control and gesture recognition. These elements are designed to make your life easier and more immersive. The 360° spatial sound technology truly transforms your listening experience. It's great to know that you're finding these features beneficial in your daily routine. We really appreciate your recommendation, and we’re excited for you to continue exploring all that the Buds3 have to offer. If you have any further insights or experiences to share, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Kinda disappointing
on May 6, 2025
Posted by: Kate
from Phoenix, AZ
Expertise:Intermediate
I really wanted to love these since they're designed more like airpods than other galaxy buds models, but alas, like most ear buds, they just won't stay in my ears. The sound is good, but it's not consistent. Sometimes I feel like they're crazy loud and I have to turn them way down. Other times I have to turn them all the way up to hear. The controls don't make a ton of sense. I'm just overall pretty disappointed. I absolutely LOVE Samsung, but Airpods are superior. They're they only earbuds that ever actually stayed in my ears :(
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 12, 2025
Hi there, Kate! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We’re excited to help you get the most out of your listening experience! Since the Galaxy Buds3 are designed as open-type buds, they offer a unique and comfortable fit without earbud tips. It’s important to ensure you’re inserting them correctly for optimal performance. Be sure to check for the directional marks at the bottom of the earbuds; you’ll see an L and an R. Make sure the R bud fits snugly in your right ear with the R facing you, and the L in your left ear, also facing you. A handy tip is to slightly angle the blade so that the microphone points towards your mouth, which can enhance voice clarity during calls. We encourage you to adjust the buds by rotating them forwards and backwards until they feel just right for you. This little tweak can make a big difference! Also to check out the link attached for some tips to help enhance your sound quality. If you have any more questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10001321/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The noise canceling feature is amazing
on May 6, 2025
Posted by: John Baylor
from Millville, NJ
Expertise:Intermediate
Verified Purchase:Yes
Omg great earbuds. The sound quality is excellent!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 8, 2025
Thank you for your review, John! We're thrilled to see that you're enjoying the Galaxy Buds3 Pro. The sound quality you mentioned really sets these earbuds apart, thanks to their incredible 24-bit / 96kHz audio capabilities. We're glad you appreciate the exceptional sound quality, as it enhances your listening experience. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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