Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1 out of 5
1
Bad quality
on May 19, 2025
Posted by: Joha
Expertise:Beginner
Bad quality, i bought mines 2 months ago and they were working well and a week ago i cant hear very well with my buds3
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for your feedback about your Galaxy Buds3, Joha. We understand how important audio quality is to your listening experience. To help enhance your experience, we recommend checking a few things. First, ensure the earbuds fit securely in your ears, as a good seal can significantly impact sound quality. Additionally, cleaning the speaker mesh can help remove any buildup that might affect the audio. Please make sure your Galaxy Buds3 is fully charged and that you have the latest software updates installed. If you continue to notice changes in audio quality, resetting the earbuds to factory settings may help restore performance. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you need further assistance, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Too big
on May 19, 2025
Posted by: Stan
from Hartselle, Al
Expertise:Expert
Verified Purchase:Yes
The buds are too big. They fall out every use. I need a solution
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 19, 2025
Hi Stan! Thanks for sharing your thoughts on the Galaxy Buds3! We really appreciate your feedback. To enhance your experience, we'd like to provide some tips to help you get the best fit with your Buds3. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they don’t have earbud tips. When trying them on, we recommend checking the bottom of the earbuds for the L and R directional marks. Simply place the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Finding the perfect fit can significantly impact comfort and sound quality. You can adjust them by rotating each bud slightly until it feels just right. Also, angling the microphone towards your mouth will ensure the best sound quality during calls. We hope these tips help you enjoy your Galaxy Buds3 even more! For any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst AirPods
on May 16, 2025
Posted by: Nithin
from Kansas city
Expertise:Expert
Verified Purchase:Yes
It’s the worst AirPods have been purchased? You don’t fit in my ears and they don’t connect properly to the phone. It’s waste of money properly.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 19, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3, Nithin. We noticed that you may be having some difficulty trying to get your buds to fit and stay connected. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears and check the bottom of the earbuds for directional marks—you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We'd like to gather some additional information regarding the connection. Please be sure to reach out to us at Samsung Support so that we can better assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Disappointed
on May 15, 2025
Posted by: Andrea
from West Virginia
Expertise:Intermediate
Verified Purchase:Yes
These are awful for running. They constantly fall out . I have followed all directions and videos and they do not stay in. The spund quality is amazing though
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 15, 2025
Hey Andrea! Thanks for sharing your experience with the Galaxy Buds3 Pro. We see that you may be experiencing some difficulty trying to get the best fit with your buds. Remember, the right ear tips are essential for optimal sound quality, so make sure you try out the different sizes included in the box. A snug fit not only enhances audio quality but also minimizes sound leakage. Don’t forget about the directional markings on the earbuds — it's crucial for proper placement. When you put them in, make sure the "R" on the right earbud is facing you, just as the "L" should for the left. Angling the earbud slightly so the microphone points toward your mouth can really improve clarity as well. If you haven’t already, give the earbud fit test a try in the Galaxy Wearable app. It’s a great way to confirm you’ve got the perfect fit. If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
N/A
on May 15, 2025
Posted by: Kyndell
I don't know if mine is broken but it not playing well
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 15, 2025
Thank you for sharing your experience with the Galaxy Buds3, Kyndell. We understand how important it is for your devices to perform flawlessly, and we want to help ensure you get the best quality and performance. To better assist you, could you please provide a bit more information about the what you’re experiencing? This will help us understand your situation and find the right solution. We encourage you to reach out to us at Samsung Support so we can get started on resolving this for you. Your satisfaction is our priority, and we’re here to assist you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not so good battery life
on May 14, 2025
Posted by: Cyndi
from Texas
Expertise:Expert
Battery life runs out too fast, even if you don't use the earbuds, even when they're sitting in their case. I've Anaya used Bose and decided to purchase these bc of the AI feature, I'm returning these and going back to Bose.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 15, 2025
Hey Cyndi! We understand how frustrating it can be when battery life doesn’t meet expectations. The Buds3 provides up to 24 hours of playtime per charge and can extend to 30 hours with the case. To help maximize battery life, we recommend keeping the earbuds in the charging case when they’re not in use and ensuring the cover is closed. Also, tweaking your notification settings through the Galaxy Wearable app (or the Galaxy Buds app on iOS) can further conserve battery power. These tips can help ensure your Buds are ready to go when you need them. We appreciate your feedback and hope these suggestions are helpful! If this continues to be your experience, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on May 13, 2025
Posted by: Andrey
from California
Verified Purchase:Yes
Love the design and quality of sound, good battery
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for your fantastic review, Andrey! We’re thrilled to see you love the design and sound quality of the Galaxy Buds3. With up to 24 hours of playtime per charge and even up to 30 hours with the fully charged case, they offer plenty of listening time to enjoy your favorite tracks. The re-imagined design is crafted for a secure fit, ensuring that every sound is delivered with sensational clarity. We’re glad you’re experiencing the difference with our all-new, open-type earbuds! If you ever have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good sound, falls out of my ears
on May 13, 2025
Posted by: Eric
from Parker, Co
Expertise:Intermediate
Verified Purchase:Yes
Apparently I need wings on the buds in order to stay in my ears. Just chewing while listening makes them fall out. The sound is good, but my anxiety about them falling out is going to ruin these for me. I did buy 3rd party silicone covers for the buds that add a wing, and those made them fit very well, however the charging case won't charge when those are on. So since I don't want to remove them each day just to charge, they aren't a solution. I am sure some people have the perfect shaped ear for these buds 3, just not for me I guess.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your experience with the Galaxy Buds3, Eric! We understand how crucial a secure fit is when enjoying your music, and we're glad to see that you appreciate the sound quality! To help you achieve the best fit, we recommend checking out our tips on how to ensure your Buds3 stay snug and secure in your ears. This can really enhance your listening experience. You can find those tips at the link below. We hope this helps you enjoy your Buds3 to their fullest! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
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