Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
4 out of 5
4
Mostly pretty good
on May 27, 2025
Posted by: Eric
from Syracuse
Expertise:Intermediate
Verified Purchase:Yes
I like the noise cancellation better on the earbuds too, and it takes a while to get used to these but the sound quality is good
Features
4 out of 5
4
Performance
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Thank you so much for your candid feedback on the Galaxy Buds3, Eric! It's great to see that you appreciate the noise cancellation feature. With three microphones and a Voice Pick Up Unit, along with personalized beamforming technology, you can enjoy clear calls and immersive sound quality. We understand that getting used to new buds can take some time, but we’re glad to see that you’re enjoying the sound quality. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Happy customer
on May 27, 2025
Posted by: Edward
from Fort Wayne, Indiana
Expertise:Intermediate
Verified Purchase:Yes
Very satisfied would definitely buy again. Convenient, work as intended.Thanks
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
It's great to hear from you, Edward. Thank you so much for your fantastic feedback on the Galaxy Buds3! We love to see that you are very satisfied with your purchase and that they are meeting your needs perfectly. Our team works hard to create products that are both convenient and perform exceptionally, so your experience truly means a lot to us. We hope you continue to enjoy your Galaxy Buds3, and we’d love to hear more about your experiences in the future. If you have any questions or need support, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Went down hill
on May 27, 2025
Posted by: Ronald
Expertise:Intermediate
Verified Purchase:Yes
After owning these for 2 weeks now. I can confidently say these suck. The left ear bud wouldn't charge and would die in the case. Okay, google told me to use a small screwdriver and push the connectors. They constantly hook up to my Bluetooth while they sit on my desk un-used and drain the battery. Not worth the price for all the problems. When they actually DO work with a full charge they preform pretty well. Thats why I gave it a 3 star.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 27, 2025
Hi Ronald! Thank you for taking the time to share your experience with the Galaxy Buds3. We understand your frustrations, especially with the left earbud not charging. Sometimes, debris can get caught in the charging connectors, so checking them for cleanliness might help. We want to assure you that Samsung stands behind our products with a 12-month limited warranty against manufacturing defects. If you're looking for extra peace of mind, Samsung Care+ is also available for purchase, offering extended protection and support on eligible devices. Should you continue to encounter any challenges, please feel free to reach out to us at Samsung Support. We’re here to help you get the best experience from your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Didn't fit good
on May 25, 2025
Posted by: Anonymous
Verified Purchase:Yes
Both earphones wouldn't fit in my ears. And i can't do it any thing about
Response from Samsung USBy R&R Team, May 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Roberta! We appreciate your thoughts and would like to help resolve your concerns about the fit. To ensure you get the best fit and sound quality, we recommend checking the directional marks on the bottom of the earbuds. You’ll see an ‘L’ and an ‘R.’ Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. When wearing them, angle the blades slightly so the microphones point towards your mouth instead of straight down. Adjusting the buds by gently rotating them forwards and backwards can also help achieve a more comfortable fit. We hope this enhances your listening experience and comfort with the Galaxy Buds3 Pro! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New buds
on May 25, 2025
Posted by: Anthony
from RI
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and function, big improvement over the Buds2. They fit snugly, even with the lack of rubber bud ends.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Thank you for your review of the Galaxy Buds3, Anthony. It is great to know that you are enjoying the sound quality and functionality. A lot of effort has gone into enhancing these features. You mentioned the snug fit, and we are pleased to see that our new design focuses on comfort. The Buds3 are made to stay secure in your ears no matter what your day brings. We understand how important a comfortable fit is, especially for prolonged use. It's wonderful that you have noticed the improvements from the Buds2. Each detail is crafted to provide a superior listening experience, and your feedback helps us continue to enhance our products. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bad allergic
on May 21, 2025
Posted by: Moe Alami
from San Francisco
Expertise:Expert
I didn't have any allergies to the older Samsung earbuds. But I don't know why I have such an allergy to this version. I've been suffering from dry ears and itching since I bought these earbuds 3 months ago, and I don't wear them for long time. I don't use them for more than an hour a day
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3, Moe. It's important to us that you feel comfortable using our products. The Buds3 are crafted from skin-friendly materials like polycarbonate and aluminum. If you notice any redness or irritation, it's best to remove the earbuds and consult a dermatologist. Your comfort and well-being are our priority, and we appreciate your understanding as you navigate this situation. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Are they 100% charged?
on May 21, 2025
Posted by: Junio
from Austin, Tx
Expertise:Beginner
Verified Purchase:Yes
I like the clear and crisp sound you can hear when using them. I also like that they fit really well in your ears. The only thing I don't like is that it's very confusing when it tells you the buds are 100% charged, but their case is 30%... so, are they charged or not?
In resume, I loved my buds!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you so much for your feedback, Junio! We’re more than happy to see that you love the clear and crisp sound of the Galaxy Buds3 and that they fit comfortably in your ears. Regarding the charging indicators, we understand how that can be a bit confusing. The buds have their own battery life that can show 100% when they’re fully charged, while the case has a separate battery that displays its charge level. Think of it this way: the buds are ready to go on their own, while the case acts like a portable charger, keeping the buds powered when you’re on the go. We appreciate you sharing your experience and are glad to know you love your Galaxy Buds3! If you have any other questions or feedback, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
not impressed
on May 20, 2025
Posted by: i dont have one
The battery life is short, I have the Samsung earbud the first generation and 2nd and 3rd generation, the first generations is the best. definitely a waste of money.
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for sharing your experience with the Galaxy Buds3! We understand how disappointing it can be when the battery life doesn’t meet your expectations, especially since you’ve had great experiences with earlier generations. It’s great to know your thoughts on the first generation being your favorite. We want you to get the most out of your Galaxy Buds3. They actually provide up to 24 hours of playtime on a single charge, and when combined with the fully charged case, that can extend to 30 hours. If you’re looking to maximize the battery life, we suggest keeping your earbuds in the charging case with the lid closed when they’re not in use. This simple step can really help. Additionally, adjusting your notification settings in the Galaxy Wearable app or the Galaxy Buds app for iOS can ensure you’re only alerted to what matters most to you. We appreciate your feedback and hope these tips make a positive difference in your experience with the Galaxy Buds3! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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