Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1 out of 5
1
Just slides out
on May 31, 2025
Posted by: RTP 25
from United States
Expertise:Intermediate
They okay if your not moving around!. They fall out your ear to easy. The sound is good and clear but they won't stay put!
Features
2 out of 5
2
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 2, 2025
Thanks for taking the time to share your thoughts on the Galaxy Buds3. We're elated to see that you are impressed with the sound quality, but we want you to enjoy every aspect of your buds. The Galaxy Buds3 are designed as open-type buds rather than canal-type ones, which means they don’t have ear tips. To ensure the best fit, we recommend paying attention to the directional marks on the bottom of the earbuds. You'll find an "R" for the right bud and an "L" for the left. When you insert them, make sure to place the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. For a comfortable fit, try angling the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the buds by rotating them forwards and backwards until they feel just right. We hope these tips help you get a better fit with your buds! If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Goes Above Expectations
on May 31, 2025
Posted by: Fisherman979
[This review was collected as part of a promotion.] I spend a lot of time at the river fishing—it's my favorite way to unwind. After several days of heavy rain, the roads around here flooded, but I still made my way out. During one of those trips, I dropped one of my Galaxy Buds 3 into the river. It sank into the muddy water, and with the current rising, I figured it was gone for good.
Two days later, after the water finally went down, I spotted it. I didn’t expect much—two days in floodwater isn’t exactly gentle treatment. I rinsed it off and stuck it in the case just to see what would happen. To my surprise, it charged. After a full charge, it paired with my phone like nothing ever happened.
That was over a month ago, and I’ve been using them regularly since. Still works fine.
I didn’t buy these expecting them to survive that kind of abuse. I’m not saying they’re waterproof or that this was a smart move—but they held up better than I ever expected. On top of that, the sound quality is solid, the fit is comfortable, and the battery life keeps up with my day.
If you're rough on gear or just want earbuds that can survive more than a light sprinkle, the Galaxy Buds 3 are worth a look.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great but not perfect.
on May 31, 2025
Posted by: TechNomadUS
[This review was collected as part of a promotion.] I’ve been using the Galaxy Buds3 daily across work, workouts, and travel—and they genuinely raise the bar for wireless earbuds. The sound quality is crisp and well-balanced, with surprisingly deep bass for such a compact device. The redesigned fit is more secure during intense movement, and they remain comfortable over long sessions.
One standout feature is Galaxy AI, which I use for real-time language translation during international Zoom calls and meetings. It’s shockingly accurate and removes so many barriers—it actually feels like the future.
Call clarity is excellent even in noisy environments, and the improved ambient sound mode lets me stay aware while still enjoying my media. Battery life is solid—I get about 5 hours on a single charge, with the case adding several more. My only critique is that the touch controls are still a little too sensitive, especially when adjusting the buds in-ear.
Still, the Buds3 are a reliable companion whether I’m catching up on shows, working remotely, or zoning in during workouts. Samsung is pushing boundaries, and these prove it.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect buds
on May 30, 2025
Posted by: Alikval678
[This review was collected as part of a promotion.] I've had these earbuds for a while now, and I gotta say, they're pretty sweet. The sound quality is really good, especially for the size. They fit comfortably in my ears, which is a huge plus. Battery life is decent, I can get through most of the day without needing to recharge. The noise cancellation is also pretty impressive, blocks out a lot of background noise. And the AI features like like interpretations are perfect. They're super easy to pair with my phone. Overall, I'm really happy with these earbuds. Definitely recommend them!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
We appreciate your thoughtful review of the Galaxy Buds3, Alikval! It's great to see that you’re enjoying the sound quality and comfortable fit, as those features are designed to enhance your listening experience. We're glad to know that the battery life supports you throughout the day, and it's great that the noise cancellation effectively blocks out distractions. We're also pleased you appreciate the AI features. They truly enhance your interaction with your music. Your recommendation is greatly valued, and we’re happy to have you in the Galaxy community. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not Good
on May 30, 2025
Posted by: Jerry K
from Bristol, Pa
Expertise:Intermediate
Verified Purchase:Yes
Everything is good, but it doesn't fit the ears much, very quick to fall out of ears
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
We appreciate you sharing your thoughts about the Galaxy Buds3, Jerry! We truly appreciate you taking the time to provide your feedback. We’d like to highlight a couple of tips that might enhance your experience even further. As you know, the Galaxy Buds3 are designed as open-type earbuds, providing a more natural listening experience without the need for ear tips. To ensure the perfect fit, make sure to check the directional marks on the bottom of the buds. The "R" for the right and "L" for the left are there to guide you—just place the "R" facing you in your right ear and the "L" in your left. Another helpful tip many users find useful is to angle the buds slightly so that the microphone points toward your mouth. This adjustment can improve call clarity and enhance your overall listening experience. Feel free to rotate the buds forwards and backwards until they feel just right for you. If you have any further questions or if there’s anything more we can assist you with, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor battery life 😢
on May 30, 2025
Posted by: Aman
from Washington Dc
Expertise:Intermediate
Poor battery life , it's very disappointing it doesn't last longer
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds3, Aman. We understand how disappointing it can be when battery life doesn't meet your expectations. The Galaxy Buds3 actually provides up to 24 hours of playtime on a single charge, and if you include the fully charged case, you can enjoy up to 30 hours of playback! To maximize the battery life of your earbuds, we recommend a few helpful steps. When you’re not using them, be sure to store the earbuds in their charging case with the cover closed. This keeps them charged and ready for your next listening session. Additionally, adjusting your notification settings via the Galaxy Wearable app on your connected phone, or through the Galaxy Buds app if you're using iOS, can help conserve battery power. These small adjustments can ensure your Galaxy Buds3 are always ready when you need them. We’re here to help ensure you get the best experience possible with your Galaxy Buds3! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound
on May 29, 2025
Posted by: Dustyk02
I like the features and the sound and design.
Great quality
Response from Samsung USBy R&R Team, May 30, 2025
Hey Dustyk02! Thank you for your wonderful review of the Galaxy Buds3! We're pleased to see that you love the features, sound, and design. The thoughtful design of the Buds3 not only ensures a comfortable fit but also makes a bold statement. It’s great to know that the quality has met your expectations. We truly appreciate your feedback and hope you continue to enjoy every moment with your Galaxy Buds3! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Go back to the drawing board
on May 29, 2025
Posted by: Kai m
from New york
Expertise:Intermediate
Verified Purchase:Yes
They dont ever stay in the ears. The sound quality is great when they stay in for a second but after that its a problem.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 30, 2025
Thank you so much for sharing your experience with the Galaxy Buds3, Kai! We completely understand the frustration of them not staying in your ears. It's worth noting that the Galaxy Buds3 are designed as open-type buds rather than canal-type ones, which means they don’t have ear tips. To ensure the best fit, we recommend paying attention to the directional marks on the bottom of the earbuds. You'll find an "R" for the right bud and an "L" for the left. When you insert them, make sure to place the "R" bud in your right ear with the "R" facing you, and do the same for the "L" bud in your left ear. Additionally, to achieve a comfortable fit, try angling the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. You can also adjust the buds by rotating them forwards and backwards until they feel just right. We hope these tips help enhance your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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