Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Great sound, HORRIBLE fit
on February 10, 2025
Posted by: ToddV
Bought these to replace my old Samsung buds. Sound is awesome.... If the buds stay in your ears. I should've spent the extra $$for the pro model that fits IN the ear. Not these. They get loose in a matter of seconds. Samsung completely dropped the ball on these. Very disappointing.
Response from Samsung USBy R&R Team, February 11, 2025
Thank you for sharing your feedback on the Galaxy Buds3, Todd. It's great to see that you love the sound of your buds! We hate to see you've experienced some inconvenience with the fit of the buds. Your comfort and satisfaction are our top priorities. We understand how important a secure fit is, especially during activities, and we take your feedback seriously. We would like to offer our assistance in finding a solution that works best for you. Please be sure to check out the link attached for options that should help you get the best fit with your Buds3. We continually strive to improve our products and your input is invaluable in helping us achieve that goal. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds 3 - loose, doesn't seal, let's in noise.
on February 10, 2025
Posted by: Steve C
from Hanover, MD
Expertise:Intermediate
Verified Purchase:Yes
The sound is good, but the lack of tips makes it loose difficult to keep in ear. It lets sound in easily, defeating the noise cancellation. Preferred my old Buds2 Pro that I traded in for these. Wish I had just gone with the Buds3 Pro.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 11, 2025
It's great to hear from you, Steve. We appreciate you taking the time to share your thoughts on the Galaxy Buds3. We understand that a proper fit is essential for comfort, and it plays a significant role in optimizing the noise cancellation features. The Samsung Galaxy Buds3 showcase an innovative open-style design that eliminates the need for ear tips, enhancing comfort during prolonged use. They are crafted to remain secure during various activities, providing a comfortable and secure fit. The buds are marked with L and R to indicate the correct ear, and you can twist them for an optimal fit. Please check out the link for steps on how to achieve the best fit with your Buds3. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
I'll return it.
on February 10, 2025
Posted by: Anonymous
The headphones are horrible, they don't fit in your ears and you can't wear them for more than an hour because of the pain they cause.
Response from Samsung USBy R&R Team, February 11, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3, Thaaipassos. We always look forward to getting insights from our valued customers. The Galaxy Buds3 features a brand-new open-type design that doesn't require ear tips, making them more comfortable for extended wear. They are designed to stay in place during activities and provide a snug fit without causing discomfort. The buds are labeled with L and R markings to indicate left or right, and you can rotate them for the best fit. Check out the link attached for detailed instructions on how to achieve the best fit with your Buds3. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds definetly Beat overpriced BEATS
on February 11, 2025
Posted by: Mike7from2SWPA4
[This review was collected as part of a promotion.] I have had the pleasure of trying the samsung buds3 and they are amazing? The sound quality is unmatched and not to mention all the things you can do with these things! I currently have the samsung buds2 I have not had the extra money to be able to upgrade to the newer version but I will be as soon as I can! I got my fiancee a pair to replace ones stolen from her after new years and she is in love with them she also had the samsung buds 2 previously and swears on how the new version is WAY better so good job samsung like always you make improvements to your products instead of just relaunching the same product trying to get money with no new features like some other brands you unfortunately get placed in the same category with but any true customer of yours knows you are in a league of your own as you always outshine the others keep it up samsung you have a customer for life here!!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product has great features
on February 11, 2025
Posted by: Sunrise
[This review was collected as part of a promotion.] First of let's start with the sound canceling it is just amazing especially for work environments, the seamless sound is amazing the audio quality is a solid 10 of 10 and they feel better than any earbuds I've ever tried, the ability to talk to the headphones for next song etc is amazing as well!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is fantastic
on February 11, 2025
Posted by: Marylove25
[This review was collected as part of a promotion.] I love that calls and music sound perfect .. i can use them for everything and always stays in place
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best samsung headset
on February 11, 2025
Posted by: Gpunit
[This review was collected as part of a promotion.] Love the headset, I can ban outside or on a noisy NYC subway platform and able to speak with someone with no outside noise or when a train is coming to the station.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features, noise canceling
on February 11, 2025
Posted by: Queenbee2293
[This review was collected as part of a promotion.] My Samsung Galaxy Buds3 have been amazing. I got them last summer and they have been wonderful. The actions across apps are seamless. I can have my earbuds in connected to my Samsung tablet and it will pause my tablet and tell me if someone is calling my cell phone. I can start media on my phone while earbuds are connected to tablet and it will automatically switch back over to my phone. I use my earbuds for work meetings and to listen to music while I exercise and work out.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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