Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.9
(2,166 Reviews)
Rating breakdown 2,166 reviews
5 Stars
1,112
4 Stars
348
3 Stars
255
2 Stars
173
1 Star
278
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Posted by: Rosalba G
Verified Purchase:Yes
The bring back the original buds pro design. The ear buds fall out way too easily. Also fall out if your walking for too long.
Response from Samsung USBy R&R, December 30, 2025
Hi there Rosalba G,
Thank you for sharing your experience with the Galaxy Buds3. We know how important a comfortable fit is for daily use, especially for active users. The Galaxy Buds series provides a range of designs to match different preferences. Please reach out to our Samsung Team to discover which earbud style is best suited for you. We appreciate you being part of the Samsung community.
-Ty
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Thank you for sharing your experience with the Galaxy Buds3. We know how important a comfortable fit is for daily use, especially for active users. The Galaxy Buds series provides a range of designs to match different preferences. Please reach out to our Samsung Team to discover which earbud style is best suited for you. We appreciate you being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Kody
from San Francisco
Expertise:Expert
Verified Purchase:Yes
These have to be the worse design ever, they just sit dangling in my ears, falling out at a quick or moderate head turn. They arent loud enough, since they just sit in your ear instead of secured in the canal by a bud, the wind over power them on the smallest of bike rides.. just bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 30, 2025
Hey there Kody,
Thanks for sharing your thoughts on the Galaxy Buds3. These open-style earbuds are designed to enhance environmental awareness while delivering clear sound. Comfort can vary based on factors such as activity level, environment, and ear shape, especially during activities like cycling or walking. Since they're open-type earbuds without tips, place them in your ears to get started. Look for directional marks—L and R—on the bottom of each earbud. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Tilt the microphone slightly towards your mouth rather than downward. Adjust the fit by rotating the earbuds until they feel comfortable. For more details on fitting and adjusting your Galaxy Buds3 for optimal sound and wind protection, check the online article linked below. Your feedback is valuable. We thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thanks for sharing your thoughts on the Galaxy Buds3. These open-style earbuds are designed to enhance environmental awareness while delivering clear sound. Comfort can vary based on factors such as activity level, environment, and ear shape, especially during activities like cycling or walking. Since they're open-type earbuds without tips, place them in your ears to get started. Look for directional marks—L and R—on the bottom of each earbud. Insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Tilt the microphone slightly towards your mouth rather than downward. Adjust the fit by rotating the earbuds until they feel comfortable. For more details on fitting and adjusting your Galaxy Buds3 for optimal sound and wind protection, check the online article linked below. Your feedback is valuable. We thank you for being part of the Samsung community.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2
Terribly uncomfortable
on January 10, 2026
Posted by: 0000
from Pocatello idaho
Expertise:Intermediate
I tried really hard to like these they have some nice features,but they are by far the most uncomfortable ear buds I have ever had.there is a ridge where the 2 pieces come together that cause a sore in my ear in less than an hour of use
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, January 12, 2026
Hi 0000,
Thank you for sharing your detailed experience with Galaxy Buds3. These earbuds are crafted to provide smart features and dependable performance all day long. Wearing them correctly is important for several reasons. It improves sound quality, enhances comfort, and keeps them securely in your ears. Improper use can lead to discomfort, sound leaks, and the risk of falling out. No one wants to lose an earbud, especially while jogging, so ensure you wear them with the right fit. The Galaxy Buds3 are open-type earbuds rather than canal types, so they don’t have ear tips. To use them, simply place them in your ears. Check the bottom of each earbud for directional marks—L and R. Insert the R earbud into your right ear with the R facing out, and the L earbud into your left ear with the L facing out. Angle the stem slightly so that the microphone on the bottom points toward your mouth rather than directly down. You can adjust the fit by rotating the earbuds forward or backward until they feel comfortable. For more tips on achieving a good fit with your Galaxy Buds3, check out the online article linked below. Feedback about comfort during longer listening sessions highlights how design details can impact wearability over time. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your detailed experience with Galaxy Buds3. These earbuds are crafted to provide smart features and dependable performance all day long. Wearing them correctly is important for several reasons. It improves sound quality, enhances comfort, and keeps them securely in your ears. Improper use can lead to discomfort, sound leaks, and the risk of falling out. No one wants to lose an earbud, especially while jogging, so ensure you wear them with the right fit. The Galaxy Buds3 are open-type earbuds rather than canal types, so they don’t have ear tips. To use them, simply place them in your ears. Check the bottom of each earbud for directional marks—L and R. Insert the R earbud into your right ear with the R facing out, and the L earbud into your left ear with the L facing out. Angle the stem slightly so that the microphone on the bottom points toward your mouth rather than directly down. You can adjust the fit by rotating the earbuds forward or backward until they feel comfortable. For more tips on achieving a good fit with your Galaxy Buds3, check out the online article linked below. Feedback about comfort during longer listening sessions highlights how design details can impact wearability over time. Thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Terry
from Bronx NY
Expertise:Beginner
Verified Purchase:Yes
The Galaxy Buds3 falls out of my ears when I laugh and it is horrible. However, the technology is great.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, January 20, 2026
Hey Terry,
Thank you for your feedback. Galaxy Buds3 combine cutting-edge audio with a sleek, lightweight design. Feeling how they fit during natural movement helps Samsung improve comfort-focused designs while maintaining high sound quality and smart features. Proper fit is crucial for better sound, comfort, and secure placement. Improper wearing can lead to discomfort, sound leaks, and falling out, especially during activities like jogging. Ensure a good fit to avoid losing an earbud. Since Galaxy Buds3 are open-type earbuds without ear tips, simply place them in your ears. Check for the L and R markings on the bottom. Insert the R earbud into your right ear with the R facing you, and the L into your left with the L facing you. Slightly angle the earbuds so the microphone points toward your mouth, not straight down. Adjust fit by rotating the earbuds until comfortable. See the linked online article for more details. We value your feedback and thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for your feedback. Galaxy Buds3 combine cutting-edge audio with a sleek, lightweight design. Feeling how they fit during natural movement helps Samsung improve comfort-focused designs while maintaining high sound quality and smart features. Proper fit is crucial for better sound, comfort, and secure placement. Improper wearing can lead to discomfort, sound leaks, and falling out, especially during activities like jogging. Ensure a good fit to avoid losing an earbud. Since Galaxy Buds3 are open-type earbuds without ear tips, simply place them in your ears. Check for the L and R markings on the bottom. Insert the R earbud into your right ear with the R facing you, and the L into your left with the L facing you. Slightly angle the earbuds so the microphone points toward your mouth, not straight down. Adjust fit by rotating the earbuds until comfortable. See the linked online article for more details. We value your feedback and thank you for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
It doesn't fit my ears at all!
on January 23, 2026
Posted by: Wisly
Comfort: it doesn’t fit my ears at all. How can you make earbuds without ear tips?
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R, January 26, 2026
Hi there Wisly,
Thank you for your feedback. Galaxy Buds3 have a sleek design focused on comfort and ease of use for many users. Properly fitting your earbuds improves sound quality, ensures comfort, and helps prevent them from falling out. Incorrect placement can cause discomfort, sound leaks, and increase the risk of losing an earbud, especially during activities like jogging. Unlike canal models, these open-type earbuds don't have ear tips. To wear them, simply place them in your ears and check for the L and R markings at the bottom. Insert the R earbud into your right ear with R facing you, and do the same with the L in your left ear. Tilt the stem slightly so the microphone points toward your mouth rather than downward. Adjust the fit by rotating the earbuds until they feel comfortable. Since ear shapes and fit preferences vary, your feedback helps us improve. We’ve linked a resource below to help you achieve a good fit with your Galaxy Buds3. Your insights contribute to ongoing design improvements across the Galaxy product line. Thank you for your review and for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Thank you for your feedback. Galaxy Buds3 have a sleek design focused on comfort and ease of use for many users. Properly fitting your earbuds improves sound quality, ensures comfort, and helps prevent them from falling out. Incorrect placement can cause discomfort, sound leaks, and increase the risk of losing an earbud, especially during activities like jogging. Unlike canal models, these open-type earbuds don't have ear tips. To wear them, simply place them in your ears and check for the L and R markings at the bottom. Insert the R earbud into your right ear with R facing you, and do the same with the L in your left ear. Tilt the stem slightly so the microphone points toward your mouth rather than downward. Adjust the fit by rotating the earbuds until they feel comfortable. Since ear shapes and fit preferences vary, your feedback helps us improve. We’ve linked a resource below to help you achieve a good fit with your Galaxy Buds3. Your insights contribute to ongoing design improvements across the Galaxy product line. Thank you for your review and for choosing Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible fit
on August 4, 2024
Posted by: Mz13rown
from Chula Vista, Ca
Expertise:Expert
Horrible fit & horrible sound. Save your money. They don't stay in my ears. They slightest move & they pop out. So disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Mz13rown, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it can be when you have brand new earbuds that are not operating as expected. With regards to the fit, we have provided a link to an articled to help you troubleshoot the fit, and following up this troubleshooting with a fit test performance. You can do this while wearing your earbuds and connected in the Samsung Wearables App. For the audio quality of your earbuds, we have shared a link to an article to help you at your convenience. Lastly, we have shared a link to the Samsung Support Team if you continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE/DO NOT LIKE
on September 4, 2024
Posted by: MoEl
Expertise:Intermediate
I decided to upgrade my earbuds from the Galaxy Buds Live due to the new design. This was the worse idea ever! There is no way to securely keep them from falling out of your ear. I searched for ear tips that would allow them to stay in. I made an attempt to like them and tried to come up with a solution to keep them, but my attempts left me with a pair of earbuds I don't like nor can use. I have wasted my money. This has been a nightmare.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there MoEl, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how vital the secure fit of your earbuds are to you for the usage and overall enjoyment. We have provided a link to an article to help you troubleshoot the fit and find the ideal placement. We recommend following up this with a fit test when connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team for additional assistance if these recommendations do not resolve this matter for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1
Sounds good
on November 23, 2024
Posted by: Ear buds3
I bought my Samsung galaxy s24 and needed ear bud for the phone. I purchased SamsungGalaxy buds3 and they did not fix in my ear tight. My left ear dmbud fell out of my ear and was damage 💔 I did have them for two days. I am disappointed with my ear bud 3
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 25, 2024
Hi there Ear buds3, thank you for your feedback on your Samsung Galaxy Buds3. We understand how frustrating it must be to have a brand new device that is not operating as expected or intended. We have provided a link to an article to hep you with the placement of your earbuds, and recommend performing a fit test in the Samsung Wearables App. We have also provided links to the Samsung Support Team and warranty information to assist you with the earbud you mention being damaged. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US