Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Poor fit to stay in your ear
on January 13, 2025
Posted by: Firecracker
from Ohuo
Expertise:Expert
I bought the earbud 3, not the pro, a couple of months ago and I have struggled to keep them in my ears. These earbuds fail to stay in my ears, especially if I move or walk any at all. The only thing I use these for now is to watch TV when my wife needs the house quiet. I wouldn't recommend these earbuds to anyone.
I have been a long time Samsung customer and been very loyal to Samsung because they have made great products and stand behind them, but these earbuds might be the product that makes me look at a different company for my tech needs.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2025
Thank you for sharing your experience with the Galaxy Buds3. Your feedback is invaluable, and we want to ensure you're getting the best performance from your earbuds. The Buds3 features a new 11mm speaker and an amp-enhanced diaphragm that is 1.5 times more powerful, transforming your sound from dull to dynamic. We understand you’ve been having trouble keeping them secure during use. The Galaxy Buds3 was designed with user comfort and fit in mind, being open-type buds without earbud tips. To use them, check the bottom for directional marks indicating "L" for left and "R" for right. Insert the R bud into your right ear with "R" facing you and the L bud into your left ear with "L" facing you. Angle the earbuds slightly so the microphone points toward your mouth, and adjust them by rotating forwards and backward until you find the right fit. We understand that your primary use has transitioned to watching TV to maintain a quiet environment at home. The Buds3 come equipped with Active Noise Cancellation, which is significantly upgraded from previous models, allowing you to immerse yourself in your shows without distractions. If you haven’t done so already, experimenting with the Ambient Mode might also make your listening experience more enjoyable, particularly if you want to be aware of your surroundings. As a long-time Samsung customer, your loyalty means a lot to us, and we're committed to delivering products that meet your expectations. We continuously strive to enhance our earbuds, and your feedback is essential in that process. If you have any questions or concerns, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Does not fit well
on January 13, 2025
Posted by: Sdsh0pper
from San Diego, CA
Expertise:Beginner
The buds look sleek. Sound comes out big and nice. The biggest drawback for me is it does not fit well. I was running fast on the treadmill when it flew off my ear. I had to embarrassingly stop running to crouch on the gym floor to look for my buds. It flew underneath the treadmill behind me. I'm not running with these again. I am planning to give them away.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2025
Thank you for sharing your experience with the Galaxy Buds3! We're thrilled to see that you love the sleek design and impressive sound quality. The Buds3 offers an exceptional audio experience. Whether you're on a phone call or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit/96 kHz. We understand that finding the perfect fit can be challenging. Since the Galaxy Buds3 are open-type earbuds, simply place them in your ears to get started. Check the bottom for directional marks; you'll see an "L" for the left earbud and an "R" for the right. Insert the "R" bud into your right ear with the "R" facing you, and the "L" bud into your left ear with the "L" facing you. Make sure to angle the earbuds slightly so that the microphone on the bottom points towards your mouth. You can adjust the fit by rotating them until they feel comfortable. We appreciate your feedback and want to ensure that you have the best experience possible. If you have any other concerns or need assistance, don't hesitate to reach out! We hope you find a pair that suits your lifestyle perfectly.
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fall out. Doesn't stay in the ear.
on January 17, 2025
Posted by: 1Skindog
I purchased a pair of these, Buds3 for work and the Buds3Pro for personal use at hold. Should have bought two pairs of the Pro's. These are horrible. They don't stay in my ears. They fall out all the time. Tried everything, watched the videos, followed the instructions with no success. Wasted my money on t⁸hese for sure, so don't you do it. Get the Pro's, SO worth it. Could never us these playing sports. Very unhappy and not satisfied with this purchase. Big mistake.
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for sharing your experience with the Galaxy Buds3! We appreciate your interest in our products. The Galaxy Buds3 comes with a newly designed, comfortable fit that ensures your ears stay comfortable throughout the day, no matter what activities you have planned. The Buds3 open-type earbuds provide a comfortable listening experience while keeping you aware of your surroundings. To ensure the best fit, check the directional marks on the earbuds, where you will see an 'L' for the left earbud and an 'R' for the right. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. For optimal performance, angle the earbuds slightly so the microphone on the bottom is pointed towards your mouth, and adjust them by rotating them forward and backward until you achieve the best fit. Many users appreciate the open design for its comfort and audio quality. If you have further questions or need assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Need light on when taking calls. Please!!!
on January 18, 2025
Posted by: Pblines
I just bought these and I like them. I however understood that the lights on the side would be customizable. I figured I could turn it on and off while taking a call. This way people know I am on a call. What is the point of the lights if this is not the case. My guess is that you are saving that for the next generation or something like that. If so what is the point here. I'm certain you could program that into these. Please update with this customization. I will gladly change to 5 stars.
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Pblines! We're glad to hear that you like them. The Buds3 features a brand-new design that allows you to experience amazing audio. With a shape that fits comfortably in your ears, the fresh finishes and new clear charging case truly stand out in a sea of sameness. The Galaxy Buds3 Pro does have blade lights that indicate the current status of the buds. These lights provide useful visual feedback to keep you informed. For more information about the blade lights and their functionality, please check out the link attached. We appreciate your input about custom lighting during calls. Your feedback is invaluable as we continue to enhance our products. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003612/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
How I feel
on January 18, 2025
Posted by: Rondell Russell
Verified Purchase:Yes
Just that my ear is small and it's not a good fix. It would be nice if I can change them.
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for your review of the Galaxy Buds3, Rondell! The Buds3 offers an exceptional audio experience. Whether you’re making phone calls or enjoying a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices with audio support of up to 24-bit/96 kHz. We understand that finding the right fit can be challenging for some users, especially since these are open-type buds designed for comfort and ease of use rather than canal types. To help you get the best experience, make sure you are inserting the earbuds correctly. Check the bottom for the directional marks; there is an "L" for the left earbud and an "R" for the right. Start by placing the right earbud, with the "R" facing you, in your right ear and then insert the left earbud, with the "L" facing you, into your left ear. It is also helpful to angle the earbuds slightly so that the microphone on the bottom is pointing toward your mouth, which improves sound quality during calls. You can adjust the fit by rotating the earbuds forward or backward until they feel just right. If you continue to have concerns about the fit, trying different angles can sometimes make a big difference. We hope that this helps give you a better experience with your Buds3. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 20, 2025
Posted by: Cece
Verified Purchase:Yes
This are nice but after a few hours they hurt my ears, I am sure it's just me but the sound is very good for such little things.
Response from Samsung USBy R&R Team, February 4, 2025
Thank you for your review, Cece! We’re elated to see that you appreciate the sound quality of the Galaxy Buds3. They truly deliver impressive audio, especially with features like the Samsung Seamless Codec, which helps maintain high-quality streaming. If not worn properly, they might start to feel uncomfortable. Since the Galaxy Buds3 are open-type earbuds, they don’t have tips to create a seal in the ear, which can sometimes lead to a different fit experience compared to canal-style buds. To help make them more comfortable, we recommend adjusting the angle slightly by rotating them forwards and backward while ensuring that the directional marks (L and R) are correctly aligned. This should help you find just the right fit for extended use. If you ever have any other questions or need tips on getting the best out of your Galaxy Buds3, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great ear buds better than before.
on January 21, 2025
Posted by: Roberto Jr
from Sugar Hill GA
Expertise:Intermediate
Verified Purchase:Yes
I prefer this one than others I bought before for your samsung cellphone more sound and fits better than previous ones .
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3! It's great to see that you find them to provide superior sound quality and a better fit compared to your previous earbuds. The Galaxy Buds3 are designed for immersive sound with our advanced 2-way speaker system, delivering rich audio that truly enhances your listening experience. Plus, the ergonomic design ensures a secure and comfortable fit, so you can enjoy your music for longer without discomfort. If you have any concerns or questions, please do not hesitate to reach out to us at Samsung Support. We truly appreciate your feedback and are here to help you make the most of your Galaxy Buds3! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Favorite Ear Buds
on January 21, 2025
Posted by: BWat
Expertise:Intermediate
I've had about 5 pairs of Samsung earbuds over the years. These are by far my favorite.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your experience with the Galaxy Buds3. We're thrilled to see that you consider them your favorite among the Samsung earbuds so far. The Galaxy Buds3 were designed with ultimate comfort and exceptional sound quality in mind, so it’s great to know they stand out for you. Whether it's the immersive audio experience or the seamless compatibility with your devices, we hope you continue to enjoy every moment with them. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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