Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5 out of 5
5
Earbuds
on January 11, 2025
Posted by: Daniellys
Verified Purchase:Yes
Excellent 👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌👌 i
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Missed the mark. Very uncomfortable
on January 12, 2025
Posted by: Disappointed
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Very big in my ear which made it unsecure and very uncomfortable. Waxy ears so cannot use the silicone so the pro is not an option. Consider venturing into the open ear market. Curious to see what you guys design
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 13, 2025
Thank you for sharing your thoughts on the Galaxy Buds3! We appreciate your feedback. The Buds3 features immersive audio, an adaptive equalizer, live translation, and an all-new design. We noted your concerns regarding comfort and fit. The Galaxy Buds3 are designed as open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears. You’ll find directional marks on the bottom of the earbuds—look for the "L" and "R" indicators. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. We recommend angling each bud slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can further adjust the fit by rotating the earbuds forward and backward until it feels comfortable. We’re always exploring new designs and solutions to enhance comfort and usability for all our users, and we encourage you to try these adjustments to see if it improves your experience. Your insights are valuable, and we are committed to refining our products. If you have any additional suggestions or thoughts, be sure to reach out to us at Samsung Support. Thank you again for your feedback! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Live
on January 12, 2025
Posted by: Taiwa
Verified Purchase:Yes
I like the live buds more the buds are louder ........
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for your candid review of the Galaxy Buds3, Taiwa! It’s great to hear your thoughts as we continue to improve. The Galaxy Buds3 is designed with a focus on delivering an immersive audio experience, featuring dynamic 2-way speakers that provide deep bass and clear highs, resulting in richer, more balanced sound compared to the Buds Live. The upgraded active noise cancellation and ambient sound features enhance your listening experience, allowing you to enjoy music and calls without distractions. Plus, with the new ergonomic design, these buds are comfortable for long wear, making them perfect for both casual listening and active use. Be sure to keep your buds up to date with the latest software updates so that you can get the best performance out of them. We truly appreciate your insights, and we’re excited that you’re exploring all the fantastic features of the Galaxy Buds3! If you have any more feedback or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect!!
on January 12, 2025
Posted by: Javi
from California
Expertise:Expert
Verified Purchase:Yes
They are the best I have since Samsung started selling Buds
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Not a bad pickup!
on January 12, 2025
Posted by: Deus
from US
Expertise:Expert
Verified Purchase:Yes
These are on par with the other brands, maybe even a bit better.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love noise cancellation
on January 12, 2025
Posted by: Harpreet
from Washington
Verified Purchase:Yes
Very nice design and quality i love noise cancellation
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Consumer
on January 13, 2025
Posted by: Derrick
from Florida
Expertise:Intermediate
Verified Purchase:Yes
They fall out way too easy. In a matter of minutes they're falling out have to wear a cap/benie to keep them in.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, Derrick. We appreciate your feedback, and it's important for us to hear about your experience with our products. We’ve worked hard to ensure they deliver a robust audio performance, whether you're listening to music or taking calls. We noted your concerns about the fit of the earbuds. The Galaxy Buds3 are designed as open-type buds rather than canal-type ones, which means they don’t include earbud tips. This design allows for a more natural sound experience while keeping you aware of your surroundings. To ensure the best fit, simply place them in your ears, checking the directional marks on the bottom of each bud for left (L) and right (R). Insert the R bud with the R facing you and the L bud with the L facing you. You can adjust the position by slightly rotating them until you find the most comfortable fit. Many users appreciate how easy it is to get started with the Buds3, but we completely understand that finding the right fit can sometimes take a little bit of tweaking. For the best sound quality and to keep them secure, angling the microphone towards your mouth will help ensure clear voice capture during calls. Your comfort and satisfaction are very important to us, and we hope you continue to enjoy the features the Buds3 offers! If there’s anything else you’d like to share or if you have any further questions, please feel free to reach out to us at Samsung Support. Your feedback is invaluable to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poorly Designed
on January 13, 2025
Posted by: Yours Truly
from NJ
Expertise:Expert
Verified Purchase:Yes
The ear buds do not stay in the ear; often fall out. Do not work for me
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 14, 2025
Thanks for sharing your experience with the Galaxy Buds3. The Galaxy Buds3 comes equipped with enhancements like better sound quality, increased battery life, and upgraded connectivity features compared to their predecessors. We understand how frustrating it can be when earbuds don’t stay in place, and we’re here to help you get the best fit possible. The Galaxy Buds3 features an open-type design, which is a new approach compared to previous models. This means they don’t have ear tips—you place them in your ears, making them more comfortable for longer use. To ensure a proper fit, we recommend checking the bottom of the earbuds for the directional marks. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. You can also angle them slightly so that the microphone is pointing toward your mouth, which can help optimize audio quality. If you find they still have trouble staying in place, we suggest adjusting their position by rotating them slightly forward and backward until they feel secure and comfortable. The design is meant to maximize ease of use, but we understand that finding the perfect fit can sometimes take a little extra effort. We truly appreciate your feedback and are always looking to improve our products. We hope you’ll continue to explore their capabilities and find a setup that works perfectly for you. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
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