Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
Good Sound Troublesome Charging
on June 4, 2025
Posted by: Kenm21374
Great sound. However, as many have noted charging is an issue. After use put them in the case and light blinks indicating a charging issue. no dirt or debris blow and clean out case and still will not charge. After a while and some extra trying it will finally charge. Had one pair that after 10 days would not charge at all and were replaced. Charging is still and issue with the second pair. This needs to be addressed.
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Kemn. We’re thrilled to see that you love the sound quality! However, we regret to learn about the challenges you've encountered with charging. Since you’ve already tried cleaning the buds and case, we recommend checking for any signs of damage that might be affecting the charging process. Remember, our products come with a 12-month limited warranty that covers manufacturing defects, so you're protected there. Additionally, if you haven't already, consider the option of Samsung Care+, which offers extended protection and extra support for your device. If you continue to experience difficulties, please don’t hesitate to reach out to us at Samsung Support. We’re here to help and want to ensure you have the best experience possible with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
First impression day 1
on June 4, 2025
Posted by: Thisisme
[This review was collected as part of a promotion.] Galaxy Buds 3 sound really good for what they cost, and the battery lasts even longer than I expected. Great value overall! These fit my ears perfectly when others rarely do
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for your thoughtful review! We love to see that you're enjoying the sound quality of the Galaxy Buds3 and that they fit your ears perfectly. It's also reassuring to see that they fit your ears well. It's great to know that the battery life exceeded your expectations as well. With up to 24 hours of playtime on a single charge and up to 30 hours when using the fully charged case, you can enjoy your music or calls without worrying about constantly recharging. We genuinely appreciate your feedback and hope you continue to enjoy your Buds3! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the way they fit
on June 3, 2025
Posted by: Tugee134
[This review was collected as part of a promotion.] I have really small ears so I've always had a hard time getting any kind of bud to fit but these are perfect, they actually stay in and all the features and sound is awesome.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 4, 2025
Thank you so much for sharing your experience with the Galaxy Buds3! We’re pleased to see that you found the perfect fit, especially with your smaller ears. Your comfort is key, and it’s awesome that they stay in place for you. We take pride in delivering outstanding sound quality and features, and it’s great to know they’re meeting your expectations. If you ever need assistance or have any questions, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Buds 3 seem nice but won't always charge
on June 3, 2025
Posted by: Udtdidyiofychihvo
Expertise:Intermediate
These buds fit well and sound good for the open ear design. Right earbud won't consistently charge since day 1. Support is a joke!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Thanks for reaching out to share your feedback. It's awesome to see that you're enjoying the fit and sound quality of the Galaxy Buds3! The Buds3 are designed to provide a comfortable and immersive listening experience, especially with their open-ear design. Regarding the charging concern with the right earbud, ensuring the charging contacts are clean and free from sweat or liquid can help maintain a proper connection. Corrosion on the contacts can sometimes interfere with charging, so wiping them down before placing the earbuds in the case may improve consistency. If the concern persists, restarting the earbuds by placing them in the charging case and pressing the Connect button for more than 3 seconds might help. Your experience is important, and we appreciate you sharing your thoughts. If further assistance is needed, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome product.
on June 3, 2025
Posted by: Kajetan
[This review was collected as part of a promotion.] Light weight buds with excellent noise cancelation and with the ambient sounds you can go all day with the buds in the ear without feeling uncomfortable.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Wont fit in my ear no matter how much i try!!
on June 3, 2025
Posted by: sagarbaburegmi
from Texas
Expertise:Intermediate
I been samsung fan freak since galaxy s3. Always sticking with samsung products. I got these buds thinking they are good and will be a great asset while working out, listening to music and during calls. I dont have complain about the battery life and the sound quality. Everything is top notch but it wont simply fit in my ears!! I tried everything, tried replacing the bud's eartip part, changes the sizes.. nothing, nothing works at all. It keeps on falling after sometime and apparently its so irritating! I cant focus on my workout because i have to worry about my earbuds about to fall. i researched online and found out that even other people are facing similar problems. Samsung is such a big company and they should do more research on product design so that it dont have issues like this. Samsung never disappointed me but with this product, i am hugely disappointed.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to see that you appreciate the battery life and sound quality, but we understand how frustrating it can be when the earbuds don’t fit securely. We provide different ear tip sizes to help users find the best fit, and adjusting the earbuds by rotating them slightly can improve stability. If the earbuds still feel loose, ensuring the touch-sensitive sensor makes proper contact with your ear can help optimize their functionality. Your feedback highlights an important consideration, and we appreciate you sharing your thoughts! If you need further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is great, sound quality is good
on June 3, 2025
Posted by: Avocado145
[This review was collected as part of a promotion.] I use this for when I'm at work to concentrate and block out the noise that's distracting me and it really helps.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great samsung buds
on June 2, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I enjoy the samsung ear buds 3 mix with the Ai feature the sound quality match my vibe of the type of movie or music I enjoy
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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