Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Great buds
on June 10, 2025
Posted by: Loves2Shop
[This review was collected as part of a promotion.] I use my galaxy buds on a daily basis they are super comfortable on the ears and sometime forget i have them on . Audio on them is awesome i mostly use them to stream movies and i always get compliments on the audio . My favorite feature is the noise cancelation its great to just be able to fully block out noise when working in a cafe
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Long battery and stay in my ears good!
on June 10, 2025
Posted by: HappyWithSamsungBuds3
[This review was collected as part of a promotion.] The buds have a long battery life, they stay in my ears even while running and playing golf. I wish they had a galaxy AI feature. The case is nice and I'm happy with the buds. I would buy them again.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
From first to latest
on June 9, 2025
Posted by: 200091ulm
[This review was collected as part of a promotion.] My first buds were the buds live and they were good and the features with Samsung phones were perfect, looking forward to upgrade to this new ones again(lost the first pair I got)
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 10, 2025
Thank you so much for sharing your experience! It sounds like you really loved your first Galaxy Buds, and we’re excited to hear you’re looking to upgrade to the new Galaxy Buds3. With even better sound quality and features, we know you’ll be thrilled with the upgrade! If your Galaxy Buds ever go missing again, remember you can easily locate them using SmartThings Find or Samsung Find. These tools not only help you pinpoint their location on a map but also allow you to enable a ringing sound to help you find them. Plus, you’ll receive notifications when they’ve been located. We hope this gives you peace of mind! If you need any assistance or have any questions, please reach out to us at Samsung Support.- Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds 3 ear grip and sound quality,Galaxy ai review
on June 9, 2025
Posted by: Samsungalaxylover
[This review was collected as part of a promotion.] The buds 3 are an overall 4 stars. The sound quality is wonderful and is amazing compared to other earbuds. The galaxy ai features is overall fantastic. The live transcribe, aswell as being able to pause your music just by saying it is absolutely fantastic.
However my only problem is with the ear grip. I cannot keep these earbuds in ear for more than 10+ minutes before it starts to fall out.
Over all I love the buds 3. I recommend these to anyone thinking to switch to Samsung. Go for it.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 9, 2025
Hey! Thank you so much for sharing your thoughts on the Galaxy Buds3. We're ecstatic to see that you love the sound quality and the innovative Galaxy AI features, including the live transcription and voice commands for pausing music. We understand how important a secure fit is for enjoying your music without interruption. If you're having trouble keeping them in your ears, we recommend checking out the link attached for steps on how to get the best fit with your buds. Your satisfaction is our priority, so if you have any further questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome but easily misplaced
on June 8, 2025
Posted by: Bighim
[This review was collected as part of a promotion.] But I lost 1 in a lyft ride and the winch never bought it back to easy to lose and and to expensive to just keep buying guess I'm back to 👎 head phones
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 9, 2025
Thanks for sharing your candid feedback on the Galaxy Buds3! We hate to see that you lost your Galaxy Buds3 during your Lyft ride. It can be frustrating to misplace such a great pair of earbuds! Just a reminder that if your Galaxy Buds ever go missing again, you can easily locate them using SmartThings Find or Samsung Find. These features allow you to pinpoint their location on a map, play a sound to help you find them, and even receive notifications when they’re located. If you have any concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Was Okay at first, Not anymore.
on June 8, 2025
Posted by: Wave
They worked great for the first two- three months. However, they started to have connectivity issues with the buds to the case charging. Then there were problems with the mic, until that started working all together. Along with the sound reducing slowly not working. I tried taking it to the repair shop, but even after cleaning it, it was still having problems and they don't have replacement parts for them. And contacting support, I would have had to mail it in instead of getting replacements.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 9, 2025
Thank you for sharing your experience with the Galaxy Buds3, Wave. We understand that you’ve had some difficulties with your buds, particularly regarding connectivity and microphone performance. Your experience is important to us, and we appreciate you bringing this to our attention. We’re here to help enhance your experience. Please reach out to us at Samsung Support, and if you can share more details about your situation, we will do our utmost to assist you. Your satisfaction is our priority, and we want to ensure you have the quality experience you deserve! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Product For It's Price
on June 8, 2025
Posted by: BetterthanAirpods
[This review was collected as part of a promotion.] I love them because the battery life is good enough for atleast 2-3 days but the case could have a bigger battery the buds have great noise cancelation from the Galaxy AI and bass response and a great fit I broke my headphones for my pc they are a great substitute for about a week. Only downside is every 2-3 weeks the speaker grill gets full of earwax easy fix but I wish it had a standoff like other earbuds but overall it was a great purchase I will never regret. I forgot to mention, I dropped them so many times and they stay in their case so helpfull.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These does not hurt your ears.
on June 7, 2025
Posted by: Autumn
[This review was collected as part of a promotion.] Galaxy AI gets my vote on the best ear buds. I can listen to them without hurting my ear holes.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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