Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Good sound, horrible fit
on January 2, 2025
Posted by: FabianM1
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
Good audio but constantly fell out and were a pain to keep in my ears. Whether talking or moving in the slightest they would loosen to the point of falling. Bending over for any reason they instantly fell out. Maybe they work for some people but I decided they were getting returned the same day I received them. Would not recommend wasting your time.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 3, 2025
Hey Fabian! Thank you for sharing your experience with the Galaxy Buds3. The Buds3 provides audio that is tailored to fit you perfectly. You can enjoy remarkable audio quality no matter how the Buds are positioned in your ears. The Adaptive Equalizer, powered by Galaxy AI, adjusts the sound based on how you wear your Buds, allowing you to experience immersive audio while on the go. We hate to see that you had trouble keeping them in your ears. The Galaxy Buds3 are designed as open-type buds rather than canal types, which means they do not have earbud tips. To get started, place them in your ears. Make sure to check the bottom of the earbuds for directional marks; you'll see an "L" and an "R." Insert the R bud into your right ear with the “R” facing you, and the L bud into your left ear with the “L” facing you. For the best fit, angle the blade slightly so that the microphone on the bottom is pointing toward your mouth rather than straight down. You can also adjust the buds by rotating them forward and backward until the fit feels right. We appreciate your feedback and hope you'll give them another try for the best experience! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worse buds I've ever owned
on January 2, 2025
Posted by: Totallydig
I like a lot of bass and these do not sit deep enough in the ear to get that deep base sound. To get that I'd have to hold them tight to my ears they were a gift so I can't return them. I like tips they can sit deep enough in the ears to get that deep bass.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Buds3! We understand that deep bass is crucial for an immersive listening experience for many users. The Galaxy Buds3 is designed with an enhanced sound profile that features AKG-tuned speakers and improved bass response. They also come with a variety of ear tips to help you find the perfect fit for optimal sound quality. We recommend exploring the equalizer to tailor your sound preferences. You can choose from several different equalizer settings to enjoy music with a unique sound. To access the equalizer, open the Galaxy Wearable app on your mobile device, tap on "Sound quality and effects," then go to "Equalizer," and select your preferred option. If you wish to customize it further, select "Custom" to adjust the equalizer according to your preferences. We appreciate your feedback, and we encourage you to try these tips to see if they enhance your listening experience. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but not Great
on January 3, 2025
Posted by: SamsungUser
Verified Purchase:Yes
Noise canceling isn't great and since there is no rubber and just plastic they don't stay in my ear very well. I do like the way they look.
I would recommend this to a friend!
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your feedback on the Galaxy Buds3! We truly appreciate your insights as they help us improve our products. We understand that you experienced some challenges with noise cancellation and comfort. The Galaxy Buds3 are designed with an open-type structure to provide a more natural listening experience. To enhance the noise-canceling experience, we recommend ensuring that your earbuds are securely positioned in your ears for optimal sound quality. You might also want to explore the different sound settings using the Galaxy Wearable app to find a balance that suits your environment. Regarding comfort, we recognize that open-style buds might not fit everyone the same way. Trying different angles and positions while wearing them could improve your experience—everyone's ear shape is unique, and a slight adjustment can make a difference. Check out the link attached for detailed instructions on how to get the right fit for your Buds3. We're glad to hear you like their appearance! If you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sound is great
on January 4, 2025
Posted by: Nette
Expertise:Intermediate
Verified Purchase:Yes
So far they're meeting my expectations as I know they would. My only complaint is the fit or maybe it's my ears. I have the smallest rubber pieces on them and they still fall out my ears
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good quality
on January 4, 2025
Posted by: John
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
The sound and mike pickup are good but the buds feel loose in my ears. Especially when I lean forward. So I'm constantly having to adjust them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, John. We're thrilled to see that you enjoy the excellent sound quality and microphone performance! The open-style design offers a unique listening experience, and we appreciate your feedback about the fit. Since you mentioned the earbuds feel a bit loose, especially when leaning forward, we suggest a couple of tips to improve comfort. First, adjust how you position the Buds3 in your ears, as a slight change can often result in a more secure fit. Second, make sure the earbuds are seated comfortably before engaging in any activities, as this can help maintain stability during movement. You can check out the link attached for detailed tips on how to get the best fit. Your feedback is valuable to us, and we are committed to enhancing your experience with the Galaxy Buds3. If you have any questions or need further assistance, please don't hesitate to reach out to us at Samsung Support. Thank you again for your review, and we hope these suggestions enhance your overall enjoyment! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Frustrated
on January 4, 2025
Posted by: Patti
Verified Purchase:Yes
Sound is great. I'm having a hard time with the push method on the earbuds and their too loose. I have already dropped one in water and the fit is too loose.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your experience with the Galaxy Buds3, Patti. We're glad to hear that you love the sound quality! However, we see your concerns regarding the fit and the pinch controls. Since the Galaxy Buds3 are open-style earbuds without adjustable tips, they might feel loose for some users. To improve comfort and stability, we suggest trying different ear positions. Start by checking the bottom of the earbuds for directional markings: an "L" for the left bud and an "R" for the right bud. Insert the right bud into your right ear with the "R" facing you, and do the same for the left bud. Make sure the microphone is angled toward your mouth, and feel free to adjust the position by rotating the buds until they fit comfortably. Regarding the pinch method, we recommend ensuring that the earbuds are securely placed in your ears to avoid any difficulty while operating the touch controls. You might find that adjusting the angle can make a difference. We hate to hear about your experience with water damage as well! While the Galaxy Buds3 are designed to be water-resistant, it’s always best to keep them dry. If they have been exposed to water, we advise letting them dry completely in a well-ventilated area before using them again. Your satisfaction is important to us, and we’re here to help ensure you have the best experience possible. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Cool device. Nice design.comfortable.great sound
on January 4, 2025
Posted by: Sudhir
Expertise:Intermediate
Verified Purchase:Yes
Cool device. Nice design.comfortable.great sound and great features.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
These fall out easily. Bring back the Buds Live.
on January 6, 2025
Posted by: Kaye
from New York
Expertise:Intermediate
Very very poor fit
They constantly fall out of my ears
Would rate zero if possible
Samsung has tried to copy the market and failed epically
There is no improvement in sound quality over my galaxy buds live either
Codecs etc don't matter if the buds keep falling out of your ears
I have a pair of Galaxy Buds Live that has no such issues and sounds great.
Other companies are making better open earbuds now
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Kaye. We appreciate your insights and are here to help enhance your experience. The Buds3 offers crystal-clear sound. Whether you’re making phone calls or listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, supporting audio up to 24-bit / 96 kHz. The Galaxy Buds3 are open-type buds, meaning they don't have earbud tips for a snug fit. To use them, simply place the earbuds in your ears, ensuring you check the bottom for directional marks indicating L (left) and R (right). Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone points toward your mouth, and you can adjust the fit by rotating the buds until they feel comfortable. The Buds3 also features adaptive sound technology that automatically adjusts the volume based on your environment. We encourage you to explore the Galaxy Wearable app for customizable sound settings to enhance your listening experience. If you need further assistance, don’t hesitate to reach out to us at Samsung Support, who can provide personalized tips to help you get the most out of your Galaxy Buds3. Thank you for being a valued member of our community. We’re here to assist you! -Kelvin
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Written by a customer while visiting Samsung US
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