Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
3 out of 5
3
Great Sound, Bad Fit.
on December 28, 2024
Posted by: Irish McMahon
Expertise:Expert
Verified Purchase:Yes
The sound quality is extraordinary, but it's difficult to keep the buds in my ear with any kind of significant head movement.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 30, 2024
Thank you for sharing your thoughts on the Galaxy Buds3, Irish! The Buds3 features Crystal Sound Experience, which enhances your audio experience. Whether you're making phone calls or listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices with support for up to 24-bit/96kHz audio. We’re glad to see you’re impressed with the sound quality, but we understand your concern about the fit. The Galaxy Buds3 has a tipless design for a more streamlined profile, which may feel different from other earbuds with traditional ear tips. To improve the fit and keep the earbuds secure during movement, ensure they are positioned correctly in your ears. Start by checking the bottom of the earbuds for directional markings; you'll see an "L" for the left earbud and an "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the microphone on the bottom of the earbud slightly towards your mouth instead of pointing straight down, and adjust by rotating them forwards and backwards until they feel comfortable. We appreciate your feedback and hope these suggestions enhance your experience. If you need further assistance, please reach out to Samsung Support.
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on December 28, 2024
Posted by: Dani
from Boston, MA
Verified Purchase:Yes
I have been using this product for about one month. It took off so easily,, That could be a problem but generally I am satisfied with it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy buds 3
on December 29, 2024
Posted by: adenan
I have been consistently dissatisfied with these earbuds; they frequently fall out of my ears. My attempt to exchange them was unsuccessful, leaving me with no alternative but to continue using them. I strongly advise against purchasing this model; given the opportunity, I would opt for the Pro version.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 30, 2024
Thanks for sharing your honest feedback on the Galaxy Buds3, Adenan. Your feedback is greatly appreciated as we continue to make constant improvements. We hate to see that you’ve been dissatisfied with your experience with the Galaxy Buds3 so far and that they’re not staying secure during use. The Galaxy Buds3 are designed without ear tips for a streamlined fit, and achieving the right comfort depends on individual ear shapes. To ensure a proper fit, check the bottom of the earbuds for directional markings; you'll see an "L" for the left earbud and an "R" for the right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the microphone slightly toward your mouth and adjust the fit by rotating the earbuds forwards and backwards until they feel comfortable. We hope this guidance enhances your experience! If you have any further concerns or questions, don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy this kind
on December 30, 2024
Posted by: Vals
from Utah
Expertise:Expert
Don't stay in my ears, already buying a different kind of ear bud.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 31, 2024
Thanks for sharing your honest feedback on the Galaxy Buds3, Vals. Your feedback is crucial as we continue to make improvements. The Buds3 features an open-type design with a 1-way speaker and single amp, providing a compact yet robust audio solution. With a battery capacity of 43mAh, they are designed to offer decent usage time. They also boast an impressive water resistance rating of IP57, making them suitable for various environments. You can enjoy sound accessibility options like Active Noise Canceling and 360 audio, which significantly enhance your listening experience. Additionally, real-time AI features such as a translation interpreter and quick voice memos add to their functionality. For ease of use, the blade controls support various motions, including touching, swiping, and pinching, allowing for a seamless interaction with the device. We understand you might be having some difficulty achieving the right fit with your buds. It's important to note that the Galaxy Buds3 are open-type earbuds, meaning they do not have ear tips. To get started, check the bottom of the earbuds for directional markings: "L" for left and "R" for right. Insert the right bud into your right ear with the "R" facing you, then insert the left bud into your left ear with the "L" facing you. Slightly angle the blade so that the microphone on the bottom points toward your mouth, rather than straight down, and adjust the buds by rotating them forward and backward until they fit comfortably. Feel free to reach out to us at Samsun Support if you have any further questions or concerns! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Design
on January 1, 2025
Posted by: Biggon D
from LA
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Buds 3 are okay. The bud is too round and hurts your ears. They should be designed with a slimmer bud to provide comfort to the ears. The noise canceling only works with both buds in each ear even though you have it set to be activated for one bud at a time too. Other than these two problems, they are good!
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your feedback on the Galaxy Buds 3, Biggon. We appreciate your insights, as they help us enhance our products. At Samsung, we design our audio devices with both comfort and performance in mind. The Galaxy Buds 3 features a brand-new design that fits snugly in your ears, providing a superior listening experience. With fresh finishes and a new clear charging case, they stand out in a sea of sameness. We understand that comfort is subjective, and we continually strive to improve our designs based on user experiences. Regarding noise-canceling functionality, the Galaxy Buds 3 are equipped with advanced Active Noise Cancellation technology, which is designed to offer an immersive sound experience when using both buds. Your input will be considered as we continue to innovate and improve our products. We hope you enjoy using your Galaxy Buds 3. If you have any further questions or concerns, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Would recommend 👌
on January 1, 2025
Posted by: Caitlin
from Raleigh, NC
Expertise:Intermediate
Verified Purchase:Yes
Almost took an extra star away just because I don't do surveys or reviews, but I get an email to do it literally every time I use my buds. But I took a star away because they're a little uncomfortable.. other than that, I love them. Next time I'll go with the pros with you the rubber pieces. Lol.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Thanks for taking the time to share your experience with the Galaxy Buds3, Caitlin. We understand that finding the right fit is key to enjoying your buds to the fullest. To help you get started, we suggest placing the buds in your ears and checking the bottom for the directional marks. You’ll notice an ‘L’ for the left bud and an ‘R’ for the right. Make sure the R bud goes into your right ear with the ‘R’ facing you and the L bud goes into your left ear with the ‘L’ facing you. For the best fit, angle the microphone on the bottom towards your mouth instead of straight down. You can also adjust the buds by rotating them slightly until they feel just right. We’re here to ensure you have the best listening experience with your Buds3. If you have any more questions or need tips, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
I dont like them they hurt my ears waisted my mone
on January 2, 2025
Posted by: Tabitha clark
from Arkansas
Expertise:Expert
Verified Purchase:Yes
I reaaly expected more they hurt my ears badly wasted my money
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your experience with the Galaxy Buds3, Tabitha! We're sorry to hear that they didn't meet your expectations. The Galaxy Buds3 is designed to provide a superior listening experience. They feature an Adaptive Equalizer and are equipped with a new 11mm speaker and a 1.5x amp-enhanced diaphragm, which enhance the sound quality from dull to dynamic, delivering rich, high-quality audio. Since these are open-type earbuds rather than in-ear canal types, these buds do not have earbud tips. To get started, simply place them in your ears: check the bottom of the earbuds for directional marks, where you'll see an "L" and an "R." Insert the "R" bud into your right ear with the "R" facing you and the "L" bud into your left ear with the "L" facing you. Angle the earbud slightly so that the microphone on the bottom points towards your mouth rather than straight down, and adjust the fit by rotating the buds forwards and backwards until they feel comfortable. We encourage you to explore their full potential, as they are crafted to provide comfort and clear sound. If you have any other feedback, please feel free to let us know at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
my husband didn't care for them
on January 2, 2025
Posted by: Mayleen
from Frostproof, fl
Expertise:Intermediate
Verified Purchase:Yes
my husband said if he bends down for anything they fall out, so I ended up giving him my buds and took his.
Performance
3 out of 5
3
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 2, 2025
Thank you for sharing your experience with the Galaxy Buds3, Mayleen! We are excited to hear your thoughts. The Galaxy Buds3 provides an immersive sound experience with adaptive sound technology for crystal-clear music and calls. We hate to see that your husband could not find the right fit. To achieve the perfect fit, place the open type earbuds in your ears, as there are no ear tips to worry about. Check the bottom of each earbud for directional marks. The right R bud should be placed in your right ear with the R facing you, and the left L bud should be placed in your left ear with the L facing you. Angle the earbuds slightly so that the microphones on the bottom point towards your mouth, and feel free to adjust the earbuds by rotating them forwards and backwards until they feel comfortable. We'd love to hear more from you if you have any further feedback or questions! Please do not hesitate to reach out to us at Samsung Support if needed. -Kelvin
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Written by a customer while visiting Samsung US
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