Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,026 Reviews)
Open Ratings Snapshot
Rating breakdown 2,026 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
265
50%of customers recommend this product. 
(
332 out of 667
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
3 out of 5
3
Good sound, but it needs some improvement.
on December 22, 2024
Posted by: HNRL
from Miami, Fl
Expertise:Intermediate
Verified Purchase:Yes
It feels like it is loose or feeling like it may fall.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for taking the time to share your feedback on the Galaxy Buds3! We’re thrilled to hear that you appreciate the sound quality, which is a key feature of our latest model, designed with advanced audio technology to deliver an immersive listening experience. We understand your concerns about the fit and genuinely appreciate your feedback. The Galaxy Buds3 are designed with a focus on comfort and stability, featuring an ergonomic shape that ensures they fit snugly in your ears. Unlike canal-type earbuds, the Galaxy Buds3 are open-type and do not have ear tips, allowing for easy placement. To start, simply check the bottom of each earbud for directional marks—an "L" for the left ear and an "R" for the right ear. Insert the right (R) bud into your right ear with the "R" facing you, and do the same with the left (L) bud in your left ear. Angle the earbud slightly so that the microphone on the bottom points toward your mouth. You can adjust the position by rotating the buds forward or backward until you find the most comfortable fit. Following these steps should help ensure that your Galaxy Buds3 stays secure and comfortable during use. Once again, your feedback is greatly appreciated! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
great futures , really bad product
on December 23, 2024
Posted by: sun0066
the regular earbuds are really bad , too big , too bulky , the case is also complicated and the sound is tiny .
I believe it should not go on sell , it seems rushed and unfinished
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for taking the time to share your thoughts on the Galaxy Buds3. Your feedback is invaluable to us as we constantly seek to enhance our products. The Galaxy Buds3 are thoughtfully designed for both comfort and performance, featuring an ergonomic fit for extended wear and superior sound quality for an immersive audio experience. With new 11mm speakers and an amp-enhanced diaphragm that is 1.5 times more effective, the Galaxy Buds3 elevates your sound from dull to dynamic. The case is crafted for convenience, making it easy to carry your earbuds securely. We encourage you to explore the diverse range of customizable sound options and features like Active Noise Cancellation, which help provide a superior listening experience. Your experience is important to us, and we would love for you to give the Galaxy Buds3 another try, as we continuously strive to meet the needs of our users. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy buds 3
on December 23, 2024
Posted by: Law IV
Expertise:Intermediate
Verified Purchase:Yes
I love them please keep up the good work appreciate it
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy buds 3
on December 23, 2024
Posted by: Bernie
from Florida
Expertise:Beginner
Verified Purchase:Yes
Great prices and tade in was an easy process. Will use this service again
I would recommend this to a friend!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good Quality but not very secure when in ear
on December 24, 2024
Posted by: J728Man
Verified Purchase:Yes
They slip out the ear very easy. Soung quality is good. But the Galaxy Buds3 Silver is a better choice
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for your feedback, J728Man. We're glad to hear you found the sound quality of the Galaxy Buds3 impressive! Designed with superior comfort and a secure fit in mind, the Galaxy Buds3 is equipped with cutting-edge audio technology to enhance your listening experience. We noted your concerns about the buds slipping out. The Galaxy Buds3 are open-type earbuds, meaning they don’t have ear tips. To properly use them, check the bottom of each earbud for directional marks—an "L" for the left earbud and an "R" for the right. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Make sure to angle the earbuds slightly so the microphone is pointing toward your mouth rather than straight down. You can adjust the fit by rotating them forwards and backward until they feel comfortable. We hope this helps improve your experience and hope you continue to enjoy the exceptional features that make the Galaxy Buds3 a top choice for audio enthusiasts! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not good at all
on December 24, 2024
Posted by: Lovesamsung
from Tonawanda ny
Expertise:Intermediate
Was not what i expected from samsung, the sound quality is horrible aside from the fact that they fall out of the ear super easy not happy with the headphone
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for your valuable feedback on the Galaxy Buds3! We always appreciate your insights. The Galaxy Buds 3 is designed to deliver exceptional sound quality, featuring advanced noise cancellation and a comfortable fit. This allows you to enjoy your favorite music and calls with unparalleled clarity. Whether you're making phone calls or listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices with up to 24-bit/96 kHz audio. If you experience any audio concerns, here are some steps to consider: First, check the audio output from the app on your phone by turning off Bluetooth in the Settings menu and testing the app without the headphones connected. Make sure the app is updated and consider clearing its data if necessary. Additionally, check your phone's sound settings, as features like sound personalization or Dolby Atmos can affect audio quality. Ensure that your earbuds and device are within 30 feet of each other and not obstructed by walls or devices that could disrupt the Bluetooth signal. Confirm that you are wearing the earbuds correctly and that Buds Sleeves, if needed, are being used. Check the battery status in the Galaxy Wearable app or by placing the earbuds in their case. Regularly clean the earbuds to remove any dust or debris that could muffle sound, and inspect them for any signs of damage. Finally, restart both your phone and earbuds, check for software updates, and if further assistance is needed, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Good earbuds one issue
on December 24, 2024
Posted by: Dbekka
from Oklahoma
Expertise:Intermediate
These were nice earbuds even though the fit was alright. But after about a month of useing them I could barely hear my music unless they were at a weird angle in my ear.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 26, 2024
We appreciate you taking the time to share your feedback on the Galaxy Buds3, Dbekka. We value your insights regarding comfort and sound quality. The Galaxy Buds3 are designed for a comfortable fit, ensuring that they remain pleasant to wear throughout the day, regardless of your activities. Unlike canal-type earbuds, the Galaxy Buds3 are open-type, which means they do not have earbud tips. To use them, simply place the earbuds in your ears, making sure to check the bottom for directional markings—an "L" for the left ear and an "R" for the right. Insert the right bud into your right ear with the "R" facing you, and the left bud into your left ear with the "L" facing you. Adjust the angle slightly so that the microphone points toward your mouth, and feel free to rotate the buds forward or backward until you find the most comfortable fit. We're committed to providing a superior listening experience, and your input helps us improve. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound
on December 25, 2024
Posted by: Zane
from Rockwall, Texas
Expertise:Expert
Verified Purchase:Yes
The sound qualityis unmatched, terrific sound! They just didn't fit my ears, mainly the right one. I'll buy the buds3 pro when I can afford them.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, Zane! It's fantastic to hear that you’re enjoying the unmatched sound quality. At Samsung, we prioritize delivering a top-notch listening experience. For a better fit with your earbuds, remember that the Galaxy Buds3 are open-type buds rather than canal types, so they don’t come with ear tips. Simply place them in your ears, checking for the directional marks on the bottom—an "L" for the left bud and an "R" for the right. Insert the R bud into your right ear with the R facing you and the L bud into your left ear. A slight angle adjustment, so that the microphone points towards your mouth, can enhance your experience as well. You can also rotate the buds back and forth until the fit feels just right. We’re excited for you to experience all the features of the Buds3 has to offer! If you have any other concerns or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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