Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Great fit and sound!!!
on June 19, 2025
Posted by: Samslov
[This review was collected as part of a promotion.] Using for streaming, music, audio and phone. Well integrated with AI features with phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 20, 2025
Thank you for taking the time to share your experience with the Galaxy Buds3! We’re happy to see that you’re enjoying using them to stream music, audio, and phone calls. The integration with AI features truly elevates the overall experience, making it more enjoyable. If you have any questions about your Galaxy Buds3 or need assistance with anything, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
High hopes big disappointment
on June 19, 2025
Posted by: KJisme
Expertise:Expert
Sound quality is poor the fit in the ear is uncomfortable and battery life is beyond subpar. Bought less than a month ago and i get about 2 hours out of listing before the batteries are needing charged.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi KJisme! Thank you for sharing your feedback about the Galaxy Buds3. We appreciate your input and want to ensure you have the best listening experience possible. To help with the fit, we recommend checking out our helpful guide below, which provides tips on finding the right ear tip size, as a snug fit can significantly enhance sound quality. Regarding battery life, a couple of adjustments can help you conserve power. When you’re not using the earbuds, make sure to keep them in the charging case with the cover closed. Additionally, you can adjust your notification settings in the Galaxy Wearable app on Android or in the Galaxy Buds app on iOS to extend battery life. Lastly, be sure to check for any software updates available for your earbuds, as these can improve performance. We hope these tips enhance your experience with the Galaxy Buds3, and if you have any more questions or need further assistance, please feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product is exceptional.
on June 18, 2025
Posted by: Sheedstall1
[This review was collected as part of a promotion.] I use this to listen to music movies and calls
I think this product is better than competitors like beats etc.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nice color
on June 18, 2025
Posted by: Q T pie
Verified Purchase:Yes
Pretty in appearance , but they dont stay in the ear how did these pass any inspection. I have special money on headphones i can barely wear because they are on the floor not in the ear.
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 19, 2025
Thank you so much for your feedback. We’re more than happy to see that you love the appearance of the Galaxy Buds3. We want you to enjoy them to the fullest, and we understand how frustrating it can be when they don’t stay in place. We encourage you to check out the link attached that offers tips on how to achieve the best fit with your Buds3. We hate to see that you haven't been able to enjoy them completely, and we're here to help! If you have any questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds3
on June 18, 2025
Posted by: Slmueller83
from San Antonio, TX
Expertise:Intermediate
Verified Purchase:Yes
Just what I was looking for! Great sound, compatible with my phone and easy to interact with.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad Fit
on June 18, 2025
Posted by: Ree1
from Edina, MN
Expertise:Intermediate
The earbud doesn't stay firm in the ear. The sound is good, but the battery life is not the best.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 19, 2025
Hi Ree! Thank you for sharing your thoughts on the Galaxy Buds3! We understand how important a secure fit and battery life are for getting the most out of your listening experience. To help you achieve a firmer fit, we’ve put together some tips that can make a big difference. You can check out this link at the end of the response for guidance on getting the best fit with your earbuds. Additionally, to maximize battery life when you're on the go, here are a couple of adjustments you can make. When you're not using your earbuds, be sure to store them in the charging case and keep the cover closed. This will help maintain their charge. Adjusting your notification settings through the Galaxy Wearable app on your connected phone (or the Galaxy Buds app if you're using iOS) can also help conserve battery power. With these simple tweaks, you'll be able to enjoy the sound quality you love while extending battery life when you need it most. If you have any other questions or need further assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not buy Galaxy Buds 3 Pro!
on June 18, 2025
Posted by: DisapointedinSamgung
from USA
Expertise:Expert
Do not buy the Galaxy Buds 3 Pro!!! They sound great but they are horribly unreliable. Will not charge consistently in cradle. Bluetooth connectivity issues. Not really IP86. Finicky controls.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 19, 2025
Thank you for your feedback on the Galaxy Buds3! We're glad to hear that you’re enjoying the sound quality. If you’re experiencing charging inconsistencies, we recommend checking that the charging contacts on both the earbuds and the case are clean and dry. Moisture or sweat can interfere with proper charging, so gently wiping them with a dry, soft brush or cotton swab before placing them in the case can help ensure a solid connection. If the battery indicator light on the case flashes red, it may indicate moisture or debris. Cleaning the contacts and reinserting the earbuds often resolves this. For Bluetooth connection stability, be sure to keep your earbuds and device within close range and free from any physical barriers. If the signal weakens or drops, try restarting the earbuds or pairing them again through the Galaxy Wearable app to refresh the connection. Regarding controls, the Pinch and Swipe system is designed for ease and reliability. Pinch to control playback and calls, and swipe to adjust the volume. If the controls are inconsistent, ensuring the gesture area is clean and free from moisture may improve responsiveness. We appreciate you taking the time to share your experience. If you have any further questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
slippery lil devils
on June 18, 2025
Posted by: Stephenjxn
from Chicago
Expertise:Expert
The buds are awesome. The only downside is that they are very slippery and will fall out of your ears, even with the included earbuds. They always slip from your fingers when putting them back into the case.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 19, 2025
It's great to hear from you, Stephen. Thank you for sharing your experience with the Galaxy Buds3! We completely understand how frustrating it can be when earbuds don’t stay in place, especially when you've found something you enjoy. It’s important to us that you have the perfect fit, so we’re attaching a link below with steps to help you find the best ear tips for your needs. If you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. We’re here to help! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
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