Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,026 Reviews)
Open Ratings Snapshot
Rating breakdown 2,026 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
265
50%of customers recommend this product. 
(
332 out of 667
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
4 out of 5
4
Good buds
on December 18, 2024
Posted by: Josie
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
The sound and connection is fine, but not very comfortable to wear. They can easily fall out.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 9, 2025
Thanks for reaching out, Josie! We appreciate your feedback on the Galaxy Buds3! We're glad to see you find the sound quality and connectivity satisfactory. The Galaxy Buds3 are designed with advanced audio technology, including our custom 2-way speakers that deliver rich, spacious sound, ensuring an immersive listening experience. We understand that comfort is just as important as sound quality. The Galaxy Buds3 are open-type earbuds and do not have traditional earbud tips. To get started, simply place the earbuds in your ears, checking the bottom for directional markings - "L" for the left bud and "R" for the right. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Make sure to angle them slightly so that the microphone on the bottom points toward your mouth, not straight down. You can adjust the fit by rotating the buds forwards and backwards until they feel comfortable. Your comfort is crucial to us, and we continually strive to improve our products. If you have any other concerns or questions, do not hesitate to reach out to us at Samsung Support! Thank you for being a part of our Samsung community. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad experience.
on December 19, 2024
Posted by: Egajr
Very good design Very poor quality materials, very good controls, the bad box for charging headphones.
Response from Samsung USBy R&R Team, December 22, 2024
Thank you for your feedback on the Galaxy Buds3, Egajr! We’re excited to see that you appreciate the design and controls, as our team has put a lot of effort into creating a sleek and intuitive user experience. With the Samsung Seamless Codec, you can experience Crystal Sound, whether you're making phone calls or enjoying your favorite playlist during your morning workout. This technology ensures high-quality streaming across devices, supporting audio up to 24-bit/96 kHz. We value your input on the materials and charging case, and we're constantly striving to enhance our products. The Galaxy Buds3 is designed to provide an exceptional audio experience, with features like active noise cancellation and long battery life. We hope you continue to enjoy your Galaxy Buds3! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung Galaxy buds pro 3
on December 20, 2024
Posted by: Roger
from Miami
Expertise:Beginner
I bought it 12/ 19/2023 .Now I have a Google pixel phone a little skeptical of of it would work on my pixel phone,,first thing I did was down Samsung apk . wearable. Once I did that I was able to get most of features and adapt to my music preferences . The volume on it much louder then pixel bud , they felt light on ear ,only thing had to change ear tips to medium size ,noise cancellation sometimes is good sometimes is not , ambient mode really good love that I'm able voice commands my music go next song or stop without touching anything ..sound quality was great and calls I love people where able to hear great,now a pixel person but had issues with pixel bud pro that's why had to try it..360 sound great on movies and audio.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great design, flawed performance
on December 20, 2024
Posted by: RUSTYNAIL
from Florida
Expertise:Intermediate
They look great and feel great but I've noticed the active noise cancelation doesn't seem to work. I had the Buds 2 Pro and it worked great, but these new ones I can't tell the difference whatsoever. I've toggles it on and off multiple times trying to hear a difference.
I've been a Samsung user for a long time and I'm VERY disappointed in these buds.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 20, 2024
Thank you for sharing your feedback on the Galaxy Buds3! We appreciate your loyalty as a long-time Samsung user. The Galaxy Buds3 features enhanced active noise cancellation technology compared to the Buds2 Pro for a more immersive listening experience. With improved audio quality and a comfortable design, the Buds3 is designed to deliver exceptional sound clarity and a seamless connection, making every moment more enjoyable. We encourage you to explore the settings to ensure you’re getting the most out of your noise cancellation feature, as it can be fine-tuned to match your environment. Also, ensure that you have the proper-sized bud tips installed. Your experience is important to us, and we’d love to help you optimize your use of these incredible earbuds! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Keeps falling off of the ear
on December 21, 2024
Posted by: Raja
from Austin, TX
Expertise:Expert
Verified Purchase:Yes
They keep falling off of my ear. They fit very loose in the ear.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 22, 2024
It's great to hear from you, Raja! We appreciate your honest feedback on the Galaxy Buds3. We designed these earbuds to provide an unparalleled listening experience with features like adaptive sound control and an ergonomic fit. If you're experiencing any challenges with the fit of your buds, we recommend trying out the different ear tip sizes included in the package, as they can significantly enhance comfort and stability. Check out the link attached for options to help get a better fit. We appreciate your insights and are committed to helping you enjoy the best audio experience possible! If you have any further concerns or questions, we urge you to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fit
on December 21, 2024
Posted by: VBAT
Verified Purchase:Yes
The quality of sound and the material is great but the fit is realy poor which makes the whole experience sub-standard.
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for sharing your feedback on the Galaxy Buds3, Vbat. We’re thrilled to hear that you love the sound quality and materials, as our team works hard to deliver an exceptional audio experience. However, we hate to hear that the fit hasn’t met your expectations, as comfort is very important to us. The Galaxy Buds3 are open-type buds rather than canal-type, meaning they do not have ear tips. To use them, simply place them in your ears, ensuring that the directional marks indicate the correct placement: the "R" mark should face you in your right ear, and the "L" mark should face you in your left ear. Angle the earbuds slightly so the microphone points towards your mouth, and adjust them by rotating them forward and backward until you find the right fit. Your insights are valuable to us, and we appreciate your input! Your experience matters deeply to us, and we’re committed to making it the best it can be. If you have any other questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Are there different sizes?
on December 21, 2024
Posted by: Mmmm
from New york
Expertise:Expert
Verified Purchase:Yes
Too big for my ears. Falling off. When I was ordering, I didn't have size option. I don't know if there are different sizes or not
I would recommend this to a friend!
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for your review! We're pleased that you're exploring the Galaxy Buds3. The new, comfortable design of the Galaxy Buds3 is crafted to ensure a cozy fit for your ears, no matter what your day brings. We understand that having the correct fit is essential to having a great experience with your Buds3. Since these are open-type buds rather than canal types, they don’t have traditional ear tips, which can take some getting used to. To ensure a proper fit, please check the directional marks on the bottom of the earbuds. You'll see an "L" for the left bud and an "R" for the right bud. To get started, simply insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. You can adjust the buds by rotating them slightly forwards and backwards until they feel comfortable. Ensure the microphone is positioned towards your mouth for optimal performance. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not the quality I expected.
on December 21, 2024
Posted by: AliicaM5
Not happy with quality. Does not stay in my ear well. Falls out easily with the slightest move. Already returning after giving them a week.
Response from Samsung USBy R&R Team, December 22, 2024
Thanks for sharing your feedback regarding the Galaxy Buds3, AliicaM5. We strive to provide an exceptional audio experience, and your input is invaluable to us. We hate to see that you haven't had the best experience with the Buds3. Please note that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. Check the bottom of the earbuds for directional marks; you will see an L and an R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the buds slightly so that the microphone on the bottom is pointing toward your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels right. If you have any further concerns, please don't hesitate to reach out to us at Samsung Support for assistance. We appreciate your support and hope to enhance your experience with our products in the future! -Kelvin
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Written by a customer while visiting Samsung US
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