Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
1 out of 5
1
Doesn't fit
on June 27, 2025
Posted by: Mariana
from Swampscott, Massachusetts
Expertise:Beginner
Verified Purchase:Yes
Runs big. Doesn't fit, falls off the ears. I would recommend to try them on at the store before purchasing.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 30, 2025
Hi Mariana! Thank you for sharing your thoughts on the Galaxy Buds3. We completely understand your concerns about the fit and we want you to have the best experience with your buds. Since the Galaxy Buds3 are open-type earbuds and do not have tips like traditional canal-type buds, fitting them can be a bit different. You can simply place them in your ears, as it's really straightforward. To get the best fit, check the bottom of the earbuds for the directional marks. You will see an "L" for the left ear and an "R" for the right. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. When wearing them, we recommend angling the earbuds slightly so the microphone is pointing toward your mouth rather than straight down. You can also rotate them a bit forward or backward until you find the right fit that feels comfortable. We hope this helps you enjoy the incredible sound experience of the Galaxy Buds3. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good quality but probably love/hate relationship
on June 27, 2025
Posted by: Yuen
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The quality of sound and features are good but the shape of the buds are going to determine if you love or hate. The design is not for every ear. The size seems a little too big for my ear and it keeps falling out. You can twist the stem toward the mouth a little and it fits a little better but I always keep having to push them back in again. If the size was just a little smaller i think it would fit me better.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 27, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3, Yuen! We truly appreciate your feedback and understand that adjusting to the design may take some time to get adjusted to. It's important to us that you have the best experience possible, and we want you to love your buds. To help you achieve the perfect fit, we’ve created a guide that demonstrates how to ensure they sit snugly in your ears. Be sure to check out the link attached. If you have any more questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New bud's design
on June 27, 2025
Posted by: Cbandz
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Normally a headphone person *hint hint samsung* but these are great. Always been drawn to this design due to my earwax/canal shape not allowing me to fully enjoy their previous bud's design. Amazing sound & features are highly appreciated since ditching the gen2 airpods. Being inside the ecosystem again is nice lol.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 27, 2025
Hi Cbandz! Thank you so much for sharing your thoughts on the Galaxy Buds3. We're pleased to see that you’re enjoying the sound quality and features! It’s great to know that the design fits your ear shape better than previous models. We designed these buds with comfort and performance in mind, and it sounds like they’re hitting the mark for you. Being part of the ecosystem again is wonderful to hear! If you ever have questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. We’re here to help and ensure you have the best experience possible. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good mids
on June 26, 2025
Posted by: Sodacan
[This review was collected as part of a promotion.] Great general sound quality there comfortable to where for long periods of time if that's something your looking for however I do feel that there are better ones out there for the price but there good if you want to stay in the samsung ecosystem
SOUND 4/5
Comfort 5/5
NOISE CANCELLING 4/5
OVER ALL 4/5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 27, 2025
Thank you for taking the time to share your thoughts on the Galaxy Buds3, Sodacan! We’re glad to see you enjoy the great sound quality and comfort, especially for long listening sessions. We designed these earbuds to deliver an exceptional audio experience while seamlessly integrating into your Samsung ecosystem. We appreciate your feedback and the ratings. Your insights on sound, comfort, and noise-canceling are invaluable to us as we strive to enhance our products. If you have any concerns or further questions about your Galaxy Buds3, please don’t hesitate to reach out to us at Samsung Support. We're always here to assist you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
“AI + Sound = Perfection!”
on June 26, 2025
Posted by: Mazerunner
[This review was collected as part of a promotion.] Amazing Experience with Galaxy Buds – Especially the AI Audio Translation!
I’ve been using my Galaxy Buds for a while now, and I have to say — they’ve completely blown me away, especially with the new AI-powered features. The audio quality is crystal clear, the noise cancellation is top-notch, and the fit is super comfortable, even during long use.
But what really makes them stand out is the AI audio translation feature. It's like having a personal interpreter in my ear! Whether I’m watching a video in another language or traveling and need to understand someone in real time, the buds handle it smoothly and accurately. The live translation is fast, and it works surprisingly well even with different accents.
If you're someone who loves tech, travels a lot, or just wants smarter earbuds, I highly recommend these. Samsung really nailed it with the combination of AI and everyday usability. Total game changer. 👏🎧💬.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very easy to use
on June 26, 2025
Posted by: LoveSammy
[This review was collected as part of a promotion.] These earbuds were really simple to set up with my phone. They fit comfortably in my ears and don’t fall out, even when I’m walking around or cleaning the house.The sound is really good—music and podcasts both sound clear and nice. Calls are easy too, and people say they can hear me well when I talk.One thing I was surprised about is the Galaxy AI feature in the Buds3. I didn’t know headphones could be this smart! The AI can help translate conversations if I’m talking to someone in a different language, and it even tells me helpful things, like reminders or notifications, without me looking at my phone. It’s like having a little helper in my ears.I also love that the Buds3 turn on and connect right away when I take them out of the case. The battery lasts a long time
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Buds review
on June 25, 2025
Posted by: Ss2025
[This review was collected as part of a promotion.] The buds are awesome they sound great only thing I don't like about them is they don't stay in my ear so they fall out easily other than that I have zero complaints
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 26, 2025
It's great to hear from you! We appreciate your feedback regarding the Galaxy Buds3. We love to see that you think your buds are awesome and the sound has been great for you. This is exactly the experience we look forward to hearing from our customers. However, we understand you've faced some challenges with keeping your buds in place. Please note that the Galaxy Buds3 are open-type earbuds without earbud tips. To use them correctly, check the bottom for directional marks labeled 'L' and 'R'; insert the right bud (R) into your right ear with the 'R' facing you, and the left bud (L) into your left ear with the 'L' facing you. Make sure to angle the buds slightly so that the microphone on the bottom points towards your mouth instead of straight down, and feel free to adjust them by rotating them forwards and backwards until they fit comfortably. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds pro 2 were better in every aspect I care abou
on June 25, 2025
Posted by: Kylec789
[This review was collected as part of a promotion.] The buds 3 design is nice. A little similar to airpods. I find the angular shape of the stems to be very strange.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 26, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 design, Kylec789! We completely appreciate your perspective on the angular shape of the stems. Samsung put a lot of thought into the updated design, focusing on providing not just aesthetics but also an improved fit and weight distribution for extended wear. This means you can comfortably enjoy incredible sound quality for hours, whether you’re at the gym or relaxing at home. We’re also excited that the Buds3 includes features like AI sound optimization and intuitive voice controls, making it super easy to manage your music and calls with simple touch, swipe, and pinch motions. We hope you’re able to enjoy all the benefits these features provide! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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