Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,026 Reviews)
Open Ratings Snapshot
Rating breakdown 2,026 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
265
50%of customers recommend this product. 
(
332 out of 667
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
bad experience
on December 7, 2024
Posted by: Ivan
The left earbud stopped working after 2 hours of use.
It's ringing in the ear.
I changed the difference between the sides to the maximum so that it was at least somehow comfortable to listen to.
Response from Samsung USBy R&R Team, December 10, 2024
Hey Ivan. We really appreciate you taking the time to share your thoughts on the Galaxy Buds3 Ultra with us. Your feedback is invaluable as we continue to make changes and improvements. The Galaxy Buds3 seamlessly connects with almost any Android smartphone. Be sure to download the Galaxy Wearable app to access advanced sound settings, no matter where your music takes you. We hate to hear that one of the buds may not be performing as expected. Check your sound settings in the Galaxy Wearable app; if there is a balanced setting, adjust it to achieve an even sound between the earbuds. It’s also important to keep your earbuds and ear tips clean, as debris can affect sound quality. If you notice an imbalance, try recoupling the earbuds by placing them in the charging case for at least seven seconds and then removing them. Additionally, check the battery status in the Galaxy Wearable app or the charging case. Restart your phone and the earbuds, and ensure that your firmware is up to date. If this persists after trying these steps, please reach out for service at 1-800-SAMSUNG. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds are Booming
on December 8, 2024
Posted by: Kenny S
from Camden, NJ
Verified Purchase:Yes
AS ALWAYS SAMSUNG QUALITY IS AWESOME. NO COMPLAINTS.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
uncomfortable
on December 8, 2024
Posted by: earphones
Verified Purchase:Yes
They do not stay without hurting and are very uncomfortable, not satisfy
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate your candid feedback on the Galaxy Buds3. Your feedback is essential as we continue to make improvements and changes. We aim to provide our customers with the best experience with our products and with the Buds3 we understand that fit is an important aspect of that. The Galaxy Buds3 features a completely new design tailored for comfort. This design ensures that your ears remain comfortable throughout your day, no matter what it brings. The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. To get started, simply check the bottom of the earbuds for directional marks indicating "L" for left and "R" for right. Insert the "R" bud into your right ear with the "R" facing you, and the "L" bud into your left ear with the "L" facing you. Then, angle the blade slightly so that the microphone on the bottom points towards your mouth rather than straight down, and adjust the buds by rotating them until you find a comfortable fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
It doesn't fit my ears and is always falling off
on December 9, 2024
Posted by: Nikon Man
Verified Purchase:Yes
As much as I want to wear it, it doesn't fit my ears and is always falling off.
Response from Samsung USBy R&R Team, December 10, 2024
It's great to hear from you, Nikon. We really appreciate you sharing your experience with the Galaxy Buds3. The Buds3 offer audio tailored specifically to fit your needs. You can enjoy exceptional audio quality, regardless of how the Buds sit in your ears. The Adaptive Equalizer with Galaxy AI adjusts your sound based on how you wear your Buds, allowing you to experience immersive audio while you're on the go. Additionally, the Galaxy Buds3 feature a brand-new design and a comfortable fit, ensuring that your ears remain comfortable throughout the day, no matter what activities you engage in. We hate to see that your buds keep falling out. As the Galaxy Buds3 are open-type earbuds and not canal-type, they don't have earbud tips. To use them, check the bottom for directional marks; you'll see an "L" for left and an "R" for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Angle the bud slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. Adjust the buds by rotating them forwards and backwards until you achieve a comfortable fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
GOOD OPTION
on December 9, 2024
Posted by: Anonymous
from Los Angeles CA
Verified Purchase:Yes
headphones are a solid for multiple application- conference calls, power dialing, standard calls /WIFI calls. love the ability to use for business and personal.
I do need to call out that the fit is a bit rough/hard to the ears for some.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 10, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Tony! We’re glad you appreciate their versatility for various applications, from conference calls to standard and Wi-Fi calls. They can seamlessly transition between business and personal use, which is excellent. We also want to acknowledge your feedback regarding the fit of the Buds3. Being open-type earbuds, they have a unique design that doesn’t include ear tips, which can take some getting used to compared to traditional earbuds. We strive to enhance comfort while delivering high-quality sound, but we recognize that everyone has different preferences when it comes to fit. Check out the link attached for tips on how to get the best fit with your Buds3. Once again, we greatly appreciate your feedback. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung bud 3 :)
on December 9, 2024
Posted by: Anonymous source
from Nevada
Expertise:Intermediate
Verified Purchase:Yes
Amazing. I did want the buds pro but the ear tips don't stay on my ears so these were the greatest option for me!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy Buds 3
on December 9, 2024
Posted by: Woody
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, fits well, and the sound is excellent
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
They Are OK
on December 9, 2024
Posted by: Brian
Verified Purchase:Yes
Good, but fall out of ear while working out if I don't keep re-adjusting them. Don't notice any sound quality differences from previous Galaxy Buds I owned. Kind of disappointed I traded my old ones for these since they had the rubber caps that aided in keeping them in my ears better.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 10, 2024
Thanks for reaching out, Brian! Your feedback on the Galaxy Buds3 is very appreciated. Your feedback helps us as we continue to make improvements. The Buds3 offers intuitive controls for enhanced convenience, allowing you to program them to perform various actions like pausing music, skipping tracks, and accepting calls. Simply swipe up or down on the blade to adjust the volume. Additionally, the Pinch Control feature enables you to play or pause audio with a pinch, and holding it allows you to change noise cancellation settings or launch apps. The Galaxy Buds3 are open-type earbuds without ear tips, so you can simply place them in your ears to get started. Check the bottom of each earbud for directional indicators: an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Adjust the angle slightly so that the microphone on the bottom points toward your mouth rather than straight down, and rotate the buds forward and backward until they fit comfortably. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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