Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
3 out of 5
3
Overall good product with bad charging
on July 9, 2025
Posted by: Harry
from Santa Clara
Expertise:Expert
Great fitting! Excellent noise cancelation. Only 2 major problems. Volume buttons are not very easy to operate especially when you are in working out. Charging is so bad, often only 1 bud is getting charged. Everytime i use them getting message buds stop charging. Overall sound quality is ok, not much of base.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 10, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Harry! We’re glad to see that you love the fit and the excellent noise cancellation. We understand that using the volume buttons during workouts can sometimes be challenging and we understand that this new design may take some time to get used to. For the charging, we recommend ensuring that you’re using an approved charger and checking for any debris on the charging contacts. Over time, dust or other buildup may collect, impacting charging. Keeping both the contacts in the case and on the earbuds clean can really enhance your experience. We want you to enjoy the full potential of your earbuds, so if you have any questions, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Earbuds not small ear freindly
on July 9, 2025
Posted by: LazyEgg
[This review was collected as part of a promotion.] Galaxy buds 3 are too big for my ears. They want to fall out a lot which makes me not want to take them outside the house. Other than that they work and sound very good. Touch controls work well and haven't had any technical difficulties with them. I was having an allergic reaction to the buds 2 pros so I'm glad these don't have that problem, but is the reason why I didn't buy the 3 pros. I also had the buds plus and didn't have a reaction to those.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 10, 2025
Thanks for sharing your thoughts on the Galaxy Buds3! We’re glad to see that you’re enjoying the sound quality and touch controls. However, we noted your frustration with the fit. It can be really frustrating when earbuds don’t stay in place, especially when you want to use them outside on the go. We’re also relieved to know you didn’t experience the allergic reaction you had with your previous buds. Comfort is crucial for us, and we want you to enjoy your listening experience without any worries. To help you get the best fit with your Buds 3, we’ll be adding a link with tips on how to get the best fit with your buds. If you have any other concerns or questions, please feel free to reach out to us at Samsung Support. We’re here for you and want to ensure you have the best experience possible! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its not the worst
on July 7, 2025
Posted by: Chuchosawesome
[This review was collected as part of a promotion.] These buds have a great sound, but they just dont sit right inside the ear for long period of time, and specially when you sweat. They tend to fall. And the button on the buds is not in the right spot.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 8, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3, Chuchosawesome. Your feedback is greatly appreciated. We love to see that you're enjoying the exceptional sound quality they offer. With an enhanced woofer and tweeter providing a wide frequency response, you can experience even the smallest details in your music. We noted your concern about them falling out when you sweat. We recommend checking out the link attached for tips on how to get the best fit with your buds. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds
on July 7, 2025
Posted by: BulkinUpHulk
[This review was collected as part of a promotion.] I have these and the pros. I love both. These are a great fit when I don't want them fully in my ear.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sounds great.
on July 7, 2025
Posted by: Spaz113
[This review was collected as part of a promotion.] Sound is clear. Battery lasts. Comfortable in ear as well.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great All around
on July 7, 2025
Posted by: Bigjul
[This review was collected as part of a promotion.] Upgraded from my original galaxy buds that first came out. These have much greater battery life, amazing distance and connectivity. The charging case recharges fast as well. Noise canceling is very useful and powerful for such a small bud. They sit in my ears fine and do not seem to be loose or fall out. Hoping these are just as durable as the originals I still have
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't recommend
on July 7, 2025
Posted by: Ladybgreeneyez
[This review was collected as part of a promotion.] The headphones fell extremely flimsy. The functions are not use friendly. You have to hit it a certain way for the touch features to work but it would cause them to fall off easily.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, July 8, 2025
Thank you for sharing your thoughts about the Galaxy Buds3! We noticed your concerns regarding the feel of the headphones and the touch functions. Your feedback is important, and we appreciate you bringing this to our attention. To help you get the most out of your earbuds, please check out the link below for a detailed guide on the pinch and swipe controls. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/how-to-use-pinch-control-earbuds-control-and-troubleshoot-your-galaxy-buds3-and-buds3-pro/?srsltid=AfmBOooveMEH2lqCgwL9uziCu9eWZuLgviduj3o9XkfR4LQjKQNP5pW7
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound and fit!
on July 7, 2025
Posted by: Denise
[This review was collected as part of a promotion.] I don't know what i would do without samsung. Every thing in my house is literally samsung. I love them couldn't live without them!
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 7, 2025
Thank you so much for your glowing review, Denise! We're so happy to see that you're enjoying the amazing sound and fit of the Galaxy Buds3. It’s great to know that our products have become such an integral part of your daily life. Your loyalty to Samsung truly means the world to us! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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