Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8
(2,005 Reviews)
Rating breakdown 2,005 reviews
5 Stars
1,023
4 Stars
324
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product.
(
330 out of
661)
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5
Ear buds work amazing
on November 10, 2025
Posted by: Elkslayer
[This review was collected as part of a promotion.] Listen to music and podcasts while working. Makes the day go by faster
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it it's really good
on November 10, 2025
Posted by: Stitch
[This review was collected as part of a promotion.] Great samsung product love this i
Item i recommended it to anyone to use it
Item i recommended it to anyone to use it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 28, 2025
Posted by: Brandi
Amazing product sounds great and long lasting and storn sounds is awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible fit
on August 4, 2024
Posted by: Mz13rown
from Chula Vista, Ca
Expertise:Expert
Horrible fit & horrible sound. Save your money. They don't stay in my ears. They slightest move & they pop out. So disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Mz13rown, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it can be when you have brand new earbuds that are not operating as expected. With regards to the fit, we have provided a link to an articled to help you troubleshoot the fit, and following up this troubleshooting with a fit test performance. You can do this while wearing your earbuds and connected in the Samsung Wearables App. For the audio quality of your earbuds, we have shared a link to an article to help you at your convenience. Lastly, we have shared a link to the Samsung Support Team if you continue to experience any frustrations with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
HORRIBLE/DO NOT LIKE
on September 4, 2024
Posted by: MoEl
Expertise:Intermediate
I decided to upgrade my earbuds from the Galaxy Buds Live due to the new design. This was the worse idea ever! There is no way to securely keep them from falling out of your ear. I searched for ear tips that would allow them to stay in. I made an attempt to like them and tried to come up with a solution to keep them, but my attempts left me with a pair of earbuds I don't like nor can use. I have wasted my money. This has been a nightmare.
No, I would not recommend this to a friend.
Design
1
Response from Samsung USBy Social Commerce, September 6, 2024
Hi there MoEl, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3. We understand how vital the secure fit of your earbuds are to you for the usage and overall enjoyment. We have provided a link to an article to help you troubleshoot the fit and find the ideal placement. We recommend following up this with a fit test when connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team for additional assistance if these recommendations do not resolve this matter for you. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Sounds good
on November 23, 2024
Posted by: Ear buds3
I bought my Samsung galaxy s24 and needed ear bud for the phone. I purchased SamsungGalaxy buds3 and they did not fix in my ear tight. My left ear dmbud fell out of my ear and was damage 💔 I did have them for two days. I am disappointed with my ear bud 3
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 25, 2024
Hi there Ear buds3, thank you for your feedback on your Samsung Galaxy Buds3. We understand how frustrating it must be to have a brand new device that is not operating as expected or intended. We have provided a link to an article to hep you with the placement of your earbuds, and recommend performing a fit test in the Samsung Wearables App. We have also provided links to the Samsung Support Team and warranty information to assist you with the earbud you mention being damaged. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on January 22, 2025
Posted by: Lady T
I bought this on 11/18/24. I ordered them from the Samsung website and I had them sent to Best Buy. Where I purchased from. They don't stay connected to my phone and has horrible volume.
Response from Samsung USBy R&R Team, January 22, 2025
Thank you for sharing your experience with the Galaxy Buds3, Lady T! We appreciate your feedback and would like to provide some helpful tips. We see that you reached out concerning your buds not staying connected. First, ensure that you're wearing your earbuds correctly for optimal performance. It's also important to keep the earbuds within a 30-foot range of your device while avoiding obstructions like walls or electrical equipment that could interfere with the connection. Additionally, checking for any available software updates through the Galaxy Wearable app on your phone, tablet, PC, or TV can enhance functionality. Make sure your earbuds have sufficient battery by verifying the levels in the Galaxy Wearable app or by placing them back in the case for a moment. Check out the link attached for options to help troubleshoot the low volume you are experiencing. If these steps don’t fully address your concerns, please reach out to us at Samsung Support so that we can offer further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-when-playing-music-or-one-bud-disconnects
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: David V
from Texas
Expertise:Expert
Verified Purchase:Yes
Very very disappointed I have always bought samsung products , these buds fall off all the time, can't even play a sport or walk, or move without it not coming off my ear. I have never been so upset in buying and feeling like I wasted my money in something useless. Feels like I been robbed. I feel like not even shopping for samsung products. Very unsatisfied
No, I would not recommend this to a friend.
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, David. We truly value your loyalty to Samsung products and noted your concerns. The Galaxy Buds3 are designed as open-type earbuds, which means they don’t come with ear tips that insert deeply into the ear canal. For the best fit, we recommend starting by checking the directional marks on the bottom of the earbuds—an "L" for the left and an "R" for the right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. It can help to angle the earbuds slightly so that the microphone on the bottom points towards your mouth. Additionally, you might find that rotating the buds forward and backward can create a more secure and comfortable fit. We want you to fully enjoy your Galaxy Buds3 experience, whether you’re exercising, walking, or on the move. If you have any further questions or need assistance, please do not hesitate to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US