Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9 out of 5
3.9
(2,454 Reviews)
Open Ratings Snapshot
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product. 
(
343 out of 696
)
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Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5 out of 5
5
Clear, crisp, loud. Big sound, little speaker
on July 22, 2025
Posted by: Justaguy
[This review was collected as part of a promotion.] These earbuds Rock plain and simple clear crisp sound very good bass. Galaxy AI helped me with the best suggestions and ideas for a regular guy
Value
5 out of 5
5
Response from Samsung USBy R&R Team, July 22, 2025
Thank you for sharing your feedback on the Galaxy Buds3! We really appreciate your feedback as we continue to make changes and improvements. It's great to see that youre enjoying the clear crisp sound quality as well as the bass. We also love to see that Galaxy AI has helped you with suggestions and ideas. We hope you continue to enjoy these features and continue to have a great experience with your buds. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Hard to stay in ear
on July 22, 2025
Posted by: Sjones1116
[This review was collected as part of a promotion.] Doesn't stay in my ear, while working out running or just doing around the house cleaning
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 22, 2025
It's great to hear from you, Sjones. Your feedback on the Galaxy Buds3 is greatly appreciated. The Buds3 offers immersive audio, an Adaptive Equalizer, and Live Translate features. Additionally, the Seamless Codec ensures high-quality streaming across devices, with support for audio up to 24-bit / 96 kHz. We want you to be able to get a great fit whether you're working out or cleaning. We encourage you to check out the link attached for tips on how to get the best fit with your buds. If you have any further concerns or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
BUY THESE NOW!!
on July 21, 2025
Posted by: Jacob93
[This review was collected as part of a promotion.] Better than airpods. Louder, comfortable, better quality. I will never go back!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible Product
on July 20, 2025
Posted by: BobW
Horrible experience. Just months after purchasing, the right bud stopped chasing. Read some blogs on what to do. Most said, press it down. That worked for a few, I've cleaned every thing, reset.... All of it! NOW, the left bud will only charge to 47%! Frustrating!
Response from Samsung USBy R&R Team, July 21, 2025
Thanks for reaching out to us, Bob. We hate to see that your buds have not been able to charge your buds properply and one of them won't charge at all. We see that you've already begun troubleshooting, but we’d like to go through a few more steps with you. First, please ensure you are using an approved charger. Be sure to use the included USB cable and a Samsung-approved wall adapter (sold separately). Additionally, inspect the case, earbuds, and charger for any signs of damage. Samsung offers a 12-month limited warranty for manufacturer defects. You may also consider adding extra protection with Samsung Care+ for eligible devices, which provides extended coverage and support. If the situation continues, we will need to investigate further. Please reach out to us at Samsung Support so we can assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
sounds well but hurts mybears
on July 19, 2025
Posted by: bookwirmgirl
[This review was collected as part of a promotion.] not bad, but refer style that hooks over my ear since I dislike anything I have to shove inside my canal! these slip out
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 21, 2025
Thanks for reaching out to us! We appreciate your honest feedback regarding the Galaxy Buds3! We’re glad to hear you enjoy the sound quality, but we understand you may be having some difficulty with the fit. The Galaxy Buds3 are open-type earbuds and do not come with ear tips, which may take some time to get used to. To use them, check the bottom of the earbuds for directional markings: an "L" for the left ear and an "R" for the right ear. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the bud slightly so that the microphone points towards your mouth, and adjust them by rotating forwards and backwards until you find a comfortable fit. We hope this helps you enjoy your Galaxy Buds3 even more! If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They physically hurt
on July 18, 2025
Posted by: Whatever
Terrible. They don't fit the ears, so they actually hurt, and always feel like they're about to fall out. Because they don't fit the ears, the noise reduction is awful. I literally hear everything around me more than I do what's in the buds. I thought I would at least be able to swap something out so they could fit better, so I didn't exchange right away, but you can't. Not pleased with this product at all.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 17, 2025
We appreciate your honest feedback on the Galaxy Buds3! We notice that you may be experiencing some challenges with the fit and the noise cancellation feature. We recommend checking out the link attached for steps on how to get the best fit with your Buds3. As for noise cancellation, as long as you have the right fit, both buds are on, and the feature is enabled, it should work perfectly for you. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I wasn't sure what to expect...
on July 18, 2025
Posted by: KottonTrip
[This review was collected as part of a promotion.] First time I've ever owned a pair of Galaxy ear buds. I wish I would have paid attention to the pictures. With that being said, I really hate headphones that have nothing holding it in or on my ear. These things do not stay in if you start to sweat. They are so easily knocked out and it scares me constantly. I should have looked at the pros. That rubber ear piece is what I REALLY wanted, but yet, I was dumb and didn't pay attention to the pictures.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, July 18, 2025
Thank you for sharing your honest experience with the Galaxy Buds3! We want our customers to have a great experience, and we understand that having a great fit with your buds is crucial. We understand that the new design of the Buds3 and the Buds3 Pro may take some users some time to get accustomed to. If you ever get sweat on your buds, we always recommend taking them out and ensuring they are dry for fit as well as performance. We've added a link to help you find the best fit with these buds, and we hope this makes a huge difference for you. If you ever have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor Fit
on July 17, 2025
Posted by: Stus
These buds are TERRIBLE. They do not fit well and do not come with any adaptor for ear size. They constantly fall out of my ears. DON"T waste your money.
Response from Samsung USBy R&R Team, July 18, 2025
Thanks for reaching out to us, Stus. We appreciate you taking the time to share your honest thoughts about the Galaxy Buds3. We hate to see that you haven't been able to get the best fit with your Buds3. The Galaxy Buds3 are designed as open-type earbuds, meaning they do not have ear tips. To get started, simply place them in your ears, ensuring you check the bottom of each earbud for directional markings: an "L" for the left bud and an "R" for the right. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone at the bottom points toward your mouth rather than straight down, and make any necessary adjustments by rotating the buds forward or backward until they feel comfortable. We genuinely hope these steps help you achieve a better fit. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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