Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
2 out of 5
2
Meh
on October 25, 2024
Posted by: DJC87
from CO
Expertise:Intermediate
Bought these to replace my original Galaxy buds. They constantly fall out. No good way for them to sit in your ears. Battery life is good, for now but miss my other buds. Waste of money.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 28, 2024
Hello DJC87, thank you for takiing time out of your day to share your thoughts about your Samsung Galaxy Buds3 with us. We love hearing you are enjoying the enhanced audio quality of your new earbuds, and we would love nothing more than to help you with the fit and have the best experience possible with your device. We have provided a link to an article to provide assistance with the optimal placement of your earbuds. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this matter continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fall out of ears
on October 26, 2024
Posted by: Nate
from Raleigh NC
Expertise:Intermediate
Verified Purchase:Yes
They fall out of my ears. They work well in every other way but ear buds 2 are better.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Nate, we appreciate your feedback on your Samsung Galaxy Buds3. We are pleased to hear you are enjoying all of the updated audio quality and features of your earbuds. We would love to help you with the fit of your earbuds and maximize your oveerall usage. We have provided a link to an article to help you at your convenience, and we recommend performing a fit test with your earbuds while you are connected in the Samsung Wearables App. Finally, we have provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I love mynew Galaxy Buds3
on October 26, 2024
Posted by: Misunderstood1
[This review was collected as part of a promotion.] I have used many brands of headphones, they are in my ear 8 to 12 hours a day, so they have to work, fit comfortably, and sound great with excellent noise canceling. I switched to the Bud3 recently and am impressed. It's my first pair, which is odd seeing as how I have had Samsung phones since the beginning, and testify for about 20 years. No other brands in-between, why mess with excellence? Anyway, the Bud3 hit the triple from deep. Love them!
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hi Misunderstood1, thank you for your feedback on your Samsung Galaxy Buds3. We are so happy to hear you are enjoying the prolonged usage and wear of your earbuds every day during work. We have provided a link to the full device manual and the Samsung Support Team to offer additional tips and features that may further enhance your overall experience. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They don't fit properly and they fall out.
on October 26, 2024
Posted by: Jazzflo35
Just got these 2 days ago and it feels like a poor fit for my ears. I looked at tips and tried them out but they fall out. I find it ridiculous that I'd have to buy extra accessories to make this expensive product work. I looked at everything online and there's no real solution. I feel like they should of made them smaller to fit a women's ear.
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there Jazzflo35, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 with us. We understand how valuable the perfect fit with your earbuds is to your continued usage and enjoyment. We would love to help you in this matter, and have provided a link to an article to help you with the placement, and recommend a fit test be performed in the Samsung Wearables App for any recommended adjustments to the placement. We have also shared a link to the Samsung Support Team if this matter persists or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome buds
on October 27, 2024
Posted by: Friedrice2841
[This review was collected as part of a promotion.] Love the design and fit of the samsung galaxy buds 3. I wear them everyday for at least 4 hours. They stay in my ears without falling out or slipping. Very comfortable.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Work great but not for small ears
on October 27, 2024
Posted by: Rina
Verified Purchase:Yes
I really liked them, the noise cancellings was good and the music sounded excellet. But they just don't stay in my ears.
Response from Samsung USBy Social Commerce, October 28, 2024
Hi Rina, thank you for your feedback on your Samsung Galaxy Buds3. We are so happy to hear you were thoroughly enjoying the audio quality of your new earbuds, and we would love to help you maximize your experience and find that ideal fit. We have provided a link to an article to help you directly with this experience, and recommend performing a fit test with your earbuds in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this experience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Pros/ cons
on October 28, 2024
Posted by: SGguy2000
[This review was collected as part of a promotion.] The features are great. Sounds quality is good. And the look is also good.
The fit is not great. And lately galaxy products irritates my ears.
All in all... I don't get to wear my buds as much as I'd like to and that makes me sad.
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 28, 2024
Hi there SGguy2000, thank you for your feedback on your Samsung Galaxy Buds3. We love hearing how much you have enjoyed the audio quality and enhanced features of your device. We would love to help you with a comfortable fit to enhance the usage of your earbuds every day. We have provided a link to an article to help you with the placement and recommend a fit test to acheive this ideal fit. We have also shared a link to the Samsung Support Team if there is another reason for this discomfort, or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Volume
on October 28, 2024
Posted by: Pork chop
from Flint Michigan
Expertise:Expert
I love all the new stuff added but I do have one problem the volume keeps moving up and down like someone is talking to you the thing is the ear buds have voice activity but it should only respond to your voice only I can site outside on a windy day and the volume goes up and down
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, October 28, 2024
Hey there Pork chop, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We are happy to hear you are enjoying all of the enhanced features and settings of your earbuds. We would love to help you with the volume of your earbuds. If you are enjoying the feature of the voice detect with your earbuds and believe it is not operating as intended, we have provided links to the full device manual and the Samsung Support Team to offer additional insight and help you resolve this experience. Thank you for being a Samsung customer. -Elizabet
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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