Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Jtn
on October 19, 2024
Posted by: Thomas
from Texas
Expertise:Expert
Verified Purchase:Yes
Not fighting in my ear...very low sound...when som noise around me
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Thomas, we appreciate you sharing your feedback on your Samsung Galaxy Buds3. We completely understand how frustrating it is to have new earbuds that are not meeting your expectations for usage and audio quality. We have provided links to articles to help you with the placement of your earbuds and help you with the secure fit, and another to help you with the volume. We have also provided a link to the full device manual and Samsung Support Team if these frustrations continue and you would like additional resources and assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
You need these in your life.
on October 19, 2024
Posted by: D Paul
from Ft.Worth,Tx
Expertise:Intermediate
Verified Purchase:Yes
Great fit!!! Even better sound, the noise cancelation is friggin awsome. Best buds I've owned. Highly recommended.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing earbuds
on October 19, 2024
Posted by: Joel
I bought these and they are amazing. The noise canceling is great and the sound quality is even better! The microphone is the best on the market, even compared to airpods. The only thing that could be improved is the style in my opinion. Overall these earbuds are a very solid choice if your looking a great experience!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent Sound, Fit leaves something to desire.
on October 20, 2024
Posted by: Dutchman7
from Waco, TX
Verified Purchase:Yes
The sound quality is outstanding. The fit not so much. I am unsure how you are supposed to adjust the fit when it is one size fits all. This may have been for the Active Noise Cancellation, however, since I have not had an opportunity to test this, I cannot really speak on that. The Adaptive Equalizer with AI, I assume this process happens over time and adjusts to how you wear the Ear Buds. The translations could be nice to try out, I am unsure how this affects privacy since many who speak in another language do so because the do not want those around them hearing what they are saying. Overall it will be nice to see how the ear buds are over time
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Dutchman7, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We are pleased to know you are having such a good experience with the audio quality and features of your new earbuds. We have provided a link to an article to help you with the fit adjustments, and recommend doing a fit test in the Samsung Wearables App. For the other features you are curious about we have provided a link to the full device manual and the Samsung Support Team if you have questions about aligning your earbuds to your preferences. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great sound but bad style
on October 20, 2024
Posted by: Fullmetal
[This review was collected as part of a promotion.] When I got the nee Buds 3, I was excited because I heard the quality compared to the Buds 2 would be night and day. When I powered them on, the sound quality was significantly better all around. I was very pleased with the sound quality. However, I was not pleased at all with how they stay in the ear. Over time as I start to sweat and move around, they continually fall out of my ears. The sound canceling is amazing and cancels ambient noises so I can focus on what I am listening to, but if there's traffic or heavy equipment moving around me, I can still hear it no problem. The biggest downside to these Buds is that they don't stay in my ears when I need them to.
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 21, 2024
Hey Fullmetal, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how important the fit of your earbuds is to you every day for a range of activities. We have provided a link to an article to help you with the placement, and recommend a fit test be performed in the Samsung Wearables App. We have also shared links to the full device manual and the Samsung Support Team to highlight the adaptive ANC setting and help offer additional troubleshooting if you continue to experience frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy bud 3 review
on October 21, 2024
Posted by: TIG1327
[This review was collected as part of a promotion.] This product is quick to connect to my phone/laptops. Battery life is incredible and audio quality and external noise cancellation have been top notch
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Save & get the Buds3 Pro, or stick with Buds2
on October 22, 2024
Posted by: Sung Critic
Verified Purchase:Yes
The Buds3 are not comfortable, the sound is not as robust as the Buds2, the active noise canceling is not good at all compared to the Buds2. The controls are a vast improvement over the Buds2
Response from Samsung USBy Social Commerce, October 22, 2024
Hi there Sung Critic, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how vital a comfortable, secure fit are to your usage and enjoyment and also have a direct play to the overall audio quality. We have provided links to articles to help you with the fit and audio quality. We also recommend performing a fit test with your earbuds while you are wearing them and connected to the Samsung Wearables App. We have also shared a link to the full device manual to help you adjust the audio settings to align to your listening preferences. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fair warning
on October 22, 2024
Posted by: Sarah Jane
from Brownsburg, Indiana
Expertise:Beginner
Verified Purchase:Yes
These are nowhere close to the new earbuds.... They are extremely uncomfortable and I couldn't get the touch function to work as well.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Written by a customer while visiting Samsung US
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