Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5 out of 5
5
Quality better then beats
on October 14, 2024
Posted by: BloodAngelzach
[This review was collected as part of a promotion.] Great sound, great for phone calls as well.
Would definitely buy again!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Increible !!!!
on October 14, 2024
Posted by: ASAR100
[This review was collected as part of a promotion.] I love these headphones, they are the best I have tried, I have tried thousands of thousands of headphones and they all bothered me after a while of use, and the ones with pads hurt my head because it is like having a plug in my ear, and I could not use them for a long time, but these headphones are great, the best of the best, I can use them all day !! and if we talk about their design they are absolutely incredible, a very elegant and sober design and if we talk about their sound, wow, it is an extraordinary surround sound, it is difficult to explain how incredible it sounds, it is much better than a 4k movie theater, much better !!!! it is the best I have ever tried.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I don't love them!
on October 15, 2024
Posted by: Goyoalways
[This review was collected as part of a promotion.] I don't like them!! They fall off, it's a hassle to get back in the case. I prefer my buds live or buds fe (for streaming). When using these for calls, people say they can't hear me or I sound far away. Because of these shortcomings, I have gone back to the wire, I didn't know I missed them soo much. So for calls (wired) music,videos (live/Fe). I get scared when I misplace the wired,live or FEs. If I loose my buds3;oh well,goodbye!!
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 16, 2024
Hey there Goyoalways, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how frustrating it can be when you have a brand new set of earbuds that are not meeting your expectations. We have provided links to a few articles to help you with the fit and audio quality during your calls. We also recommend performing a fit test with your earbuds when you are connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not the greatest
on October 15, 2024
Posted by: Matt D
from NH
Expertise:Intermediate
Verified Purchase:Yes
They fall out of my ears way to easily. Microphone did not work well until Zoom settings were modified. For the money they should be able to connect o multiple device via Bluetooth.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 16, 2024
Hello Matt D, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3. We would love to help you with the fit of your earbuds, and have provided a link to an article to help you with the placement. We also recommend performing a fit test with your earbuds when you are wearing them and connected to the Samsung Wearables App. We have also provided a link to the full device manual to help you with the connection options. We have also provided a link to the Samsung Support Team to offer additional assistance with any frustrations or answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Meh
on October 15, 2024
Posted by: norton712
from Saint Paul mn
Expertise:Expert
Verified Purchase:Yes
Not happy at all with the fit it slipped out easily didn't seem like it was made real well
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 16, 2024
Hey there, we appreciate your feedback on your Samsung Galaxy Buds3. We would be thrilled to help you troubleshoot the fit of your earbuds and have the best experience possible with your device. We have provided a link to an article to help you with the placement and recommend a fit test, if you haven't done so already. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Updated features
on October 16, 2024
Posted by: Letsgetgoing
[This review was collected as part of a promotion.] Product is great! Still has that ambient sound but the noise canceling is as good as it can be considered the fit. Getting use to the button feature.
I use earbuds every morning for my walks around the pond and throughout the day. I use it to tone out the world and focus within.
I've tried the AI feature but still have some things to figure out, I have the new Samsung 24plus. I kept reading that only the pro has the ai translation features on them. Hope it's on these also!.
Phone calls are precise and clear. I was at an LSU football game and someone told me they couldn't tell I was at the game!. Sweet!
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 27, 2024
Hi there Letsgetgoing, thank you for sharing your thoughts about your Samsung Galaxy Buds3 with us. We are so thrilled to know you have had such a wonderful inital usage of these earbuds thus far. We have provided a link to the full device manual to help you discover all of the features of your new earbuds, and maximize your every day usage. We have also shared a link to the Samsung Support Team if you would ever like one on one assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad bad bad design
on October 17, 2024
Posted by: Jeffery
I bought this justnthe other day, I was really excited but after putting them in, I hate them!!!!! Love the sound but hate the make of them,.it's bulky, they do not fit in your ear or anything they just go in and fall right back out...it's really really bad make and model of these....I really really wish I could give them back and it's only been 2 days. I hate these ..worst 200 I have ever spent ...I have to wear a bandana or a sweat band just to keep them in my ear...this is a bad model ...I am severely disappointed
Response from Samsung USBy Social Commerce, October 17, 2024
Hi there Jeffery, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations. We have provided links to an article to help you with the fit and placement of your earbuds, a link to the Samsung Support Team, and warranty information for your device. We also offer a 15 day return offer if you continuing to experience these frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Jtn
on October 19, 2024
Posted by: Thomas
from Texas
Expertise:Expert
Verified Purchase:Yes
Not fighting in my ear...very low sound...when som noise around me
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Thomas, we appreciate you sharing your feedback on your Samsung Galaxy Buds3. We completely understand how frustrating it is to have new earbuds that are not meeting your expectations for usage and audio quality. We have provided links to articles to help you with the placement of your earbuds and help you with the secure fit, and another to help you with the volume. We have also provided a link to the full device manual and Samsung Support Team if these frustrations continue and you would like additional resources and assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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