Customer reviews from Samsung US
Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Average customer rating
3.9
(2,454 Reviews)
Rating breakdown 2,454 reviews
5 Stars
1,314
4 Stars
401
3 Stars
277
2 Stars
181
1 Star
281
49%of customers recommend this product.
(
343 out of
696)
Customer Reviews for Samsung - Upgraded - Galaxy 14" 3K AMOLED Touch AI Laptop,Ultra 7 356H,16GB RAM,2TB SSD+1TB Dock,Backlit,Fingerprint,Win11 Pro - Gray
Customer Rating
5
I love these!
on August 4, 2025
Posted by: 83929t
[This review was collected as part of a promotion.] These are the best earbuds ever. They are comfortable & they actually block put noise which is almost unheard of with ear buds that don't have the part that goes into your ear canal (instead of just sitting in your ears). I'm super impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Too Big For Ears - but - Great Sound
on August 3, 2025
Posted by: Sopherf
[This review was collected as part of a promotion.] I have little ears so the buds don't quite sit right in my ears and fall quite a lot. However the sound is great and I love the features.
Value
4
Written by a customer while visiting Samsung US
Posted by: Denisse
Verified Purchase:Yes
Hopefully I can return these , my ears are 2 small
Response from Samsung USBy R&R Team, August 4, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3, Denisse. We always look forward to hearing your feedback regarding our devices, and we would like to assist you with your concern. It looks like you may be having some challenges trying to keep your buds in your ears. We understand that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. To get started, simply place them in your ears. Check the bottom of the earbuds for directional marks. You will see an L and an R. Insert the R bud into your right ear with the R facing you. Insert the L bud into your left ear with the L facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels right. We hope these tips help and you get to enjoy your experience with the Buds3. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
The sound is amazing!!!
on August 3, 2025
Posted by: Arc5shop
[This review was collected as part of a promotion.] I really loved them, the shape, the sound, the easy way to answer a call, skip the song and everything is perfect. Thanks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
NOT FOR SMALL EARS
on August 2, 2025
Posted by: Burned3times
from California
DO NOT BUY if you have small ears. I had these for less than 24hrs I was extremely disappointed. They look and sound very nice, but unfortunately I wasn't able to have the best experience with them due to the bad fit. They're too big for my ears so they were loose and would slip out every minute. Impossible to enjoy the sound quality due to the bad fit as well. Really loved the stem design but unfortunately it did not help with the fit. I couldn't even wash my hands without them falling out. Also they're not waterproof at all. Too many big tech companies discriminate against people with small ears and small heads and unfortunately Samsung is one of them.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R Team, August 4, 2025
Thank you for sharing your thoughts on the Galaxy Buds3! We're excited to hear your feedback. We understand that the Buds3's open-type structure may require some adjustment time compared to traditional canal-type earbuds. It’s all about finding that perfect fit, and we encourage you to experiment with the positioning. To get started, simply place the Buds3 in your ears. Check the bottom of the earbuds for the directional marks – you’ll see an L for the left bud and an R for the right. Insert the R bud into your right ear with the R facing you and the L bud into your left ear with the L facing you. Make sure to angle the microphone on the bottom slightly towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until the fit feels just right. Also, the Buds3 provide impressive water and dust resistance ratings. The Buds3 are IP57 rated, meaning they can withstand up to 100m of water for 10 minutes, and have an IP68 rating for up to 6 feet of water for 30 minutes. Just rinse them off and dry them if they get wet, and you're all set! If you have more concerns or questions, don’t hesitate to reach out to us at Samguns Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Fitzinho10
Verified Purchase:Yes
Audio is decent but it feels like it can fall out easily due to the shape of my ear. I preferred the open design because the other style would get stuck in me ear
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3
Awkward fit.
on August 2, 2025
Posted by: China22w
[This review was collected as part of a promotion.] Having received the Buds3 as a replacement for one of my Buds2, I was quite enthusiastic upon opening the package, and my initial expectations were indeed met. Regrettably, my experience has not been entirely positive. The earbuds themselves felt somewhat uncomfortable, and the fit in my left ear was a bit awkward. Consequently, I will be returning them.
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Thank you for sharing your thoughts, China22w! We completely understand that transitioning to the new design of the Galaxy Buds3 might take some time for some users. The open-type design is intentional, offering a different listening experience compared to traditional canal-type buds. To help you get started, simply place the buds in your ears and refer to the directional marks at the bottom. The "R" should face you in your right ear, and the "L" in your left ear. A quick adjustment by tilting them slightly so the microphones point towards your mouth can enhance your experience. You can also rotate them to find the perfect fit that feels right for you. We appreciate your feedback and hope you enjoy exploring all the features these buds have to offer! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Not what was expected, disappointed
on August 2, 2025
Posted by: Echilon
from Justin, TX
Expertise:Expert
These were purchased on impulse during a promotion to turn in my buds2 pro in exchange for a discount on what I was thinking was getting an upgraded model or version. These are horrifically terrible, the design is terrible. They don't stay in my ears, and fall out just walking about. Yes I've watched and researched how to wear them properly. These are just not meant for everyone's ears, your mileage will vary. Hoping I can get them returned ASAP before I have to send in my buds2 pro which fit snuggly. Buyer beware.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, August 4, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3! We completely understand that adjusting to the new design can take a little time, especially since they are open-type buds rather than the traditional canal-type. To help you get started, just place them in your ears. Remember to check the directional marks at the bottom of each earbud. The ‘R’ should face you when you place it in your right ear, and similarly, the ‘L’ for your left ear. It might also help to slightly angle the microphone towards your mouth, which can enhance your experience. If you’re still getting acclimated to the fit, try rotating them a bit until they feel just right. We're confident that with a little practice, you'll love the comfort and sound quality that the Galaxy Buds3 offer. Your feedback is invaluable, and we appreciate your patience during this adjustment period! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US