Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
3 out of 5
3
Not charging correctly
on September 23, 2024
Posted by: Adrian
Expertise:Intermediate
Verified Purchase:Yes
Good sound but sometimes they don't charge correctly when in the case
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, September 25, 2024
Hi there Adrian, thank you for your feedback on your Samsung Galaxy Buds3. We are happy to hear you are enjoying the audio quality and features of your earbuds. We would love to help you with the battery of your device. We have provided links to help you reset your earbuds, and another to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Clear & Sleek
on September 23, 2024
Posted by: Anonymous
Verified Purchase:Yes
I am very happy I decided to purchase this Bud 3. The sound quality is spectacular, This is so sleek, I tend to forget it's in my ear. Love it! Thank you Samsung
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good but not better than gen 2
on September 24, 2024
Posted by: VicD
from Minnesota
Expertise:Intermediate
Verified Purchase:Yes
Fit and finish is really nice. I expected the battery to last longer and more consistent from side to side.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
poor fit
on September 24, 2024
Posted by: Imman
Verified Purchase:Yes
falls off easily, have hard time to keep them on the ears
Response from Samsung USBy Social Commerce, September 25, 2024
Hello there Imman, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how important the ideal fit of your earbuds are to you every day, and we would love to help you in any way we can. We have provided a link to an article to help you with the fit of your earbuds, and recommend following that up with a fit test performed in the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if you have additional questions or continue to experience frustrations with your earbuds. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Add live translate to older phones
on September 24, 2024
Posted by: Buds
from Tn
Expertise:Intermediate
Verified Purchase:Yes
Love with one exception don't like the fact I need the newest phone for live transaction to work.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Quality
on September 24, 2024
Posted by: Yara
from Jamaica
Expertise:Intermediate
I bought this a little over a month ago and they were fine for the first week until they suddenly kept getting disconnected. After researching I found that I had to reset them, so I did all that. Now fast forward to this week I'm inserting them to use and find that audio in the left buds is suddenly poor and overall the sound quality has become poor. I've reset them once more but nothing.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Yara, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We completely understand how important your earbuds are to you and wanting to ensure reliability with your device. We have provided a link below to an article to address the audio quality of your device directly. We have also shared a link to the Samsung Support Team if this experience continues and you would like to review additional options for a resolution. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointment
on September 25, 2024
Posted by: Yancarlos777
from Miami
Not 20 days passed and one of my hearing aids stopped working, I already had to take it in for repairs, luckily it had the guarantee. Pay so much to now have hearing aids that are going to be repaired. I am a very careful person and I rarely used them, really a disappointment.
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Yancarlos777, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We completely understand how ffrustrating it is to have a brand new device that is not meeting your expectations. Without knowing what experiences you are having with your earbuds, we have some great resources available online to help you with any experience you may be having. We have also provided a link to the Samsung Support Team if you have any questions. They can work with you one on one through chat. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
good for samsung ecosystem only
on September 25, 2024
Posted by: Julian
from Buenos Aires, Argentina
Expertise:Expert
Verified Purchase:Yes
it works good on samsung devices, but has some troubles (disconnect, slow, no sound, etc) connecting windows and using it for home work.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 26, 2024
Hey there Julian, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3. We completely understand how important your homework and other tasks are for you every day. We have provided a linkto an article to help you troubleshoot the connection and lag you seem to experience with your earbuds. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Sound lags from Samsung earbuds when videos or games are played
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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