Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,025 Reviews)
Open Ratings Snapshot
Rating breakdown 2,025 reviews
5 Stars
1,036
4 Stars
325
3 Stars
242
2 Stars
158
1 Star
264
50%of customers recommend this product. 
(
332 out of 666
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
1 out of 5
1
Cant stay in your ears
on September 17, 2024
Posted by: Mashell
from Boston
Expertise:Beginner
Verified Purchase:Yes
They just can't stay in your ear. Felt for no reason
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 18, 2024
Hi there Mashell, we appreciate your feedback on your Samsung Galaxy Buds3. We completely understand how important the fit of your earbuds are to you during use, and we would love to help you troubleshoot this experience at your convenience. We have provided a link to an article to help you with the ideal placement, and recommend following up with a fit test while connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great
on September 17, 2024
Posted by: Carla
from Lousiana
Expertise:Intermediate
Verified Purchase:Yes
They were great and stolen is there a tracking or warranty of any kind
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Surprised
on September 19, 2024
Posted by: Samsung user
from Georgia
Expertise:Intermediate
Just got pro 3d in yesterday I am blown away at the clarity of the ambient setting. It's like I'm not wearing them at all! I haven't put them through the gambit on sound quality yet but so far jazz is amazing with the 360 turned on!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Maybe good? Wouldn't fit in my ears
on September 19, 2024
Posted by: Nathan
from Utah
Expertise:Intermediate
Verified Purchase:Yes
They just wouldn't fit in my ears. No matter which way I adjusted, they would fall out. The sound quality could very well be amazing but I couldn't actually use them. No way to modify them to work with me. I love samsung buds (live and FE) because they would fit and not fall out and I was hoping these Buds3 would be the same with a new form factor but alas.
No, I would not recommend this to a friend.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hey Nathan, we appreciate your feedback on your Samsung Galaxy Buds3. We know how frustrating it is to have a brand new device that is not meeting your expectations and we would love to help you. We have provided a link to an article to help you with the fit, and recommend doing a fit test in the Samsung Wearables App as well. We have also shared a link to the Samsung Support Team if you would like to discuss your experience further and explore any additional options that may be available. Thank you for being a loyal Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor fitting
on September 20, 2024
Posted by: Mehunnam
from Falls Church, VA
Expertise:Intermediate
Verified Purchase:Yes
Galaxy Buds3 fits poorly to my ears. And I have regular ears.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Mehunnam, thank you for your feedback on your Samsung Galaxy Buds3. We completely understand how important the fit of your earbuds is to you on a daily basis. We recommend using the article, linked below, to adjust the earbuds for an ideal fit, and performing a fit test with your earbuds when connected to the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues and you would like to discuss further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor call quality.
on September 20, 2024
Posted by: Brian
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
Pretty disappointed with this one. Call quality...
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 20, 2024
Hi Brian, thank you for your feedback on your Samsung Galaxy Buds3. We understand how important your calls are to you every day and we would love to help you have the best call quality possible. We have provided alink to an article to help you with call settings and features, and another to the Samsung Support Team. You can use the chat function with these experts if your experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent product.
on September 21, 2024
Posted by: Anonymous
from Miami, Florida
Expertise:Expert
Verified Purchase:Yes
It's an excellent product in every respect. The only drawback is that ergonomics is unstable in the ear and it falls constantly.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Earbud 3
on September 21, 2024
Posted by: Vinny
Verified Purchase:Yes
Some app I don't know why but the voice come out speaker , not come to the earbud. Can't answer phone call by the earbud, have to open by phone
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there Vinny, we appreciate your feedback on your Samsung Galaxy Buds3. We understand how important your phone calls are to you and can be made through a variety of different apps. If you haven't done so already, we recommend checking the settings for the specific apps you are experiencing this with to ensure they are aligned to use the microphone of your earbuds. We have also shared a link to the Samsung Support Team if you have any questions or would like one on one assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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