Customer reviews from Samsung US
Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Average customer rating
3.8 out of 5
3.8
(2,003 Reviews)
Open Ratings Snapshot
Rating breakdown 2,003 reviews
5 Stars
1,022
4 Stars
323
3 Stars
241
2 Stars
157
1 Star
260
50%of customers recommend this product. 
(
330 out of 661
)
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Customer Reviews for Samsung - Galaxy Book4 2-in-1 15.6" Touchscreen Laptop,Intel 7 150U,16GB RAM,2TB SSD+160GB Docking Station,Win 11 - Gray
Customer Rating
5 out of 5
5
I Love This Earbuds!!
on August 4, 2025
Posted by: KpopGirlBre
[This review was collected as part of a promotion.] These earbuds are some of the best out there. They fit comfortably in my ear and do not slip out. The connection to my phone is simple and seamless with no issues. The sound of music or when talking to someone on a phone call is very clear with no static or other problems. I absolutely love the touch features especially when I unable to use my phone to change music or answer calls.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Still Deciding
on August 4, 2025
Posted by: MizzWhite
[This review was collected as part of a promotion.] I'm still trying to figure out how to use the commands. The consistent feature is the touch command for the volume. It seems they are not responding to the other touch commands. They don't hurt my ears but I still don't have quite the right fit for my right ear.
I love the keyring case that was included. So far, they have been great with the multiple sound settings.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 5, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3! It's great to see that you love the keyring case that came with your buds, as well as the incredible sound settings. We do see that you are experiencing some challenges with the pinch commands, and we'd love to assist you. If your buds are not responding correctly to pinch or swipe gestures, please ensure you are using the pinch and swipe areas properly. The shape of your ears and how you wear the earbuds can affect their responsiveness. It’s important to pinch or swipe gently with your fingertips to avoid discomfort or injury, and please avoid using sharp objects, as they can damage the earbuds. Listen for a clicking sound when you pinch; if there’s no sound, the wear recognition feature may not be functioning as intended, so you might want to adjust how you wear the earbuds. If these steps don’t help, you can also restart the earbuds by placing them back in the charging case for 7 seconds before removing them. Lastly, ensure that your Galaxy Buds3, mobile device, and the Galaxy Wearable app are all updated to the latest software version to enhance their performance. If you have any further concerns or if this continues, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great Battery Life but fit could be better
on August 25, 2025
Posted by: Anonymous
from Charlotte, NC
Verified Purchase:Yes
I really like these earbuds overall. The pinch and volume controls take a little getting used to after using AirPods for a few years, but they work well once you adjust. The sound is decently loud, and the battery life on both the buds and the case is excellent—it lasts a long time.
That said, the fit is my biggest issue. The earbuds are a bit bulky and constantly fall out of my ears, which makes it uncomfortable to wear them for extended periods. I even end up wearing them upside down in the opposite ear just to get a more secure fit.
Overall, they have great sound and battery life, but the fit holds them back from being perfect.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, Bri! It’s great to see that you appreciate the sound quality and excellent battery life. These are key features we focus on. We understand that the open-type design of the Buds3 may take some time to get used to. To help with fit, please check the bottom of the earbuds for directional marks; you should see an "L" and an "R". Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth instead of straight down. Additionally, adjusting the buds by rotating them forwards and backwards can help you find the right fit. We appreciate your insights about the fit, and we're here to assist you further if needed. Thank you again for your review! For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
IF IT DONT FIT YOU MUST QUIT!
on August 25, 2025
Posted by: W2Ws
from Texas
Expertise:Expert
The absolute worst ear buds I ever owned and the pro are not much better. The sound and everything is good but they will not... I repeat will not stay in your ears.. horrible design.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 26, 2025
Thank you for your feedback! It’s great to see that you appreciate the sound quality of the Galaxy Buds3 Pro. We understand that a secure fit is essential for the best experience. Since the Galaxy Buds3 are open-type buds rather than canal types, they don’t have tips. To get the perfect fit, you can start by checking the directional marks at the bottom of the earbuds. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. You can adjust the angle slightly to point the microphone towards your mouth, and rotating it until it feels just right can help improve comfort. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Galaxy buds3 Pro are missing functionality
on September 11, 2025
Posted by: JB wheeker
Expertise:Expert
These earbuds are fantastic sounding. Build quality is great, the ANC is awesome. They are missing one feature that virtually all other earbuds at this price point. They do not have multipoint connectivity. You cannot be connected to more than one device at the same time. This is a real short coming and is not well communicated in the specs from Samsung. For musicians, multipoint connection is critical because we need to be able to hear music from a device and also the instrument one is playing at the same time. This enables us to practice along with music or backing tracks. Virtually all buds at this pricepoint have this function and without it, these really expensive earbuds are virtually useless for what I bought them for. I know I should have researched more, but there are plenty of websites that list these as having multi-point connectivity, so the research I did led me to believe these had that function.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 11, 2025
Thank you for sharing your thoughts about the Galaxy Buds3, JB. We’re glad to see you love the sound quality, build quality, and that the ANC meets your expectations. We appreciate your suggestion about multipoint connectivity. While the Galaxy Buds3 do not support true Bluetooth multipoint, they do come with Samsung’s Auto-Switch feature. This allows you to seamlessly switch between multiple Samsung Galaxy devices within the same ecosystem, so you can easily move between your phone and tablet, for example. However, as you mentioned, they won't connect to a phone and a laptop at the same time like true multipoint would. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. Your feedback is invaluable, and we’re always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They die a quick death
on September 17, 2025
Posted by: MikeB
from Los Angeles
I've bought 2 Samsung Galaxy Buds3, both failed very quickly. Both had right ear bud stop charging so it died. No amount of cleaning to Bud3 or case changed anything. Ear fit was impossible to make good, really no noise cancelling but had good sound while they lasted.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 18, 2025
Thank you for sharing your experience with the Galaxy Buds3, Mike. We appreciate your feedback and want to address your concerns about the charging. We encourage you to check out the troubleshooting link below to assist with the charging concerns you've had. Samsung offers a 12-month limited warranty for any manufacturer's defects. You might also consider Samsung Care+, which provides extended coverage and additional support for eligible devices. To help you achieve the best fit with your Buds3, we’ve included a link to a step-by-step guide at the end. We want to ensure you have the best experience possible, so please reach out to us at Samsung Support if you have any further questions of if what you are experiencing with the charging persists. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
https://www.samsung.com/us/support/answer/ANS10003519/ (how to wear)
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No Silicone Tips!
on September 22, 2025
Posted by: Nathan
[This review was collected as part of a promotion.] I don't think these use Galaxy AI, but I do love that they can trigger Gemini!
I bought these earbuds specifically because they don't have silicone tips. I have a silicone allergy and can't wear most earbuds. I discovered that allergy after owning and using several previous generation Galaxy buds for myself and my family.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
The fit is not perfect.
on September 28, 2025
Posted by: Sheeps
[This review was collected as part of a promotion.] The fit of the new Galaxy buds is okay. The design feels like a let down. I wish the base model had ambient sound. The Galaxy AI features feel like filler. I have never used them. But I do like them being there for the people that use it.
Value
3 out of 5
3
Response from Samsung USBy R&R, September 30, 2025
Hi there Sheeps, Thank you for sharing how your Galaxy Buds3 are working. While they come with features like Galaxy AI, it's also important to find a proper fit. Wearing your earbuds correctly is crucial for better sound quality, comfort, and secure fit. Improper wearing can cause discomfort, sound leaks, and increase the risk of falling out. Especially during activities like jogging, ensure they fit well to avoid losing an earbud. Since the Galaxy Buds3 are open-type and lack ear tips, simply place them in your ears. Check the bottom for L and R marks, with R in your right ear and L in your left. Angle the microphone side slightly toward your mouth, and adjust the position by rotating until comfortable. Refer to the guide for more tips on achieving the best fit. We appreciate your feedback and are glad to have you as part of the Samsung family. How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/

-Ty
Samsung Support
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